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CenterEdge Software Blog

How to Manage a Busy Holiday Season at Your FEC

Posted by Sherry Howell on Dec 2, 2022 12:58:17 PM

Practice stress management techniques, be proactive and stay thankful to help manage this busy holiday season. 

With the turning of the calendar, the holidays are in full swing! While this time of year can be magical, it can also be overwhelming to you and your staff. But with so many new guests visiting your business for the first time this season, you can't afford service hiccups caused by a stressed-out team. Read on for five tips to help you keep your team, happy, engaged, and ready to wow this holiday season. 

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Topics: FEC, Sales, Facility Operations, Birthday Party & Groups

IAAPA Expo 2022: Education You Shouldn't Miss

Posted by Sherry Howell on Oct 28, 2022 12:02:28 PM

Get the ideas and insights you need to take the next step in your business at IAAPA Expo 2022 November 14-18, 2022. 

If you’re like us, you’re busy preparing for the 2022 IAAPA Expo that’s coming up in just two short ort weeks! As you might know, CenterEdge’s Brand Engagement Director, Sherry Howell, is currently serving on the IAAPA FEC Education Committee. 

This week, she participated with committee Chair, Brandon Willey and IAAPA’s Monica Bejarano and Dana Jasat in a member webinar to review the upcoming event. If you would like to catch the replay, it will be available soon at https://www.iaapa.org/education/webinars.

Read on to get the details about the three FEC lunches, 13 FEC-specific EDUSessions, and three FEC EDUTalks. And be sure to stop by the CenterEdge booth, #4454.

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Topics: CenterEdge News, Facility Operations, Birthday Party & Groups

6 Things to Consider Before Adding a Small Footprint Attraction

Posted by Sherry Howell on Oct 13, 2022 3:43:59 PM

The right small attraction strategy can make a big difference in your guest experience - and your bottom line. 

Maximizing profitability in your family or location-based entertainment center means operating efficiently in all areas, and one of those areas is in utilizing your space in a smart manner. Small-footprint attractions can be a terrific way to boost revenue and give you an opportunity to engage more with your guests. But like everything else in your facility, success won’t happen by chance. 

We sat down recently with Ryan Borton, CEO of Funovation, the manufacturer and distributor of some of the most popular small-footprint attractions available, including Laser Maze Challenge®. We asked Ryan to share his best advice about adding a small footprint attraction to your mix.  Read on for his top things to consider before you add a small-footprint attraction.

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Topics: Sales, Facility Operations, Goal Setting

5 Tips to Increase Motivation

Posted by Sherry Howell on Oct 7, 2022 1:30:00 PM

Motivation can be found in many (surprising) places. Boost yours today. 

This week I had the pleasure of delivering three sessions at the most recent Foundations Entertainment University event in Dallas. Educational events are a big source of motivation for me because I get inspired by meeting new people to share ideas and learn about their backgrounds and reasons for joining the industry. 

When you’re trying to open or operate a business, the hectic nature of those efforts can really take a toll on your motivation. This dip can cause tasks to take longer than they should and negatively affect your ability to focus. The good news is that motivation is easy to find if you know where to look. Here are five of our best tips to help increase your motivation today. 

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Topics: Employee Management, Facility Operations, Goal Setting

5 Ways to Improve Cash Control in Your FEC

Posted by Sherry Howell on Sep 16, 2022 11:29:58 AM

Clear accountability, consistent processes, and a method for tracking are key components of strong cash (and risk) management. 

It is never pleasant to think about how your business may be impacted by employee theft. Unfortunately, though, it is something you need to help protect yourself from.  The best defense is a clear system of accountability, with systems and technology in place that can help you monitor the cash going in and out of your business. 

Theft can come in many shapes and sizes, so read on for 5 cash management best practices to help set your business up for success. 

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Topics: Sales, CenterEdge Advantage POS, Facility Operations, Cashless

How to Jumpstart Your Group Sales Battery

Posted by Sherry Howell on Sep 9, 2022 9:50:14 AM

Motivation tactics that can help you stay engaged - and winning.

Let’s face it. Over time, it can be easy for sales motivation to slip. You start getting lax about following processes, which in time may lead to lost sales. Those losses can diminish motivation even more, and soon it can feel like you can’t win. No fun.

But, there is hope! The good news is that it’s easy to jumpstart your sales motivation and your success rate. 

Read on for seven tips to help you get back on the road to success today.

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Topics: Sales, Employee Management, Facility Operations, Birthday Party & Groups

How Employee Recognition Improves Your Bottom Line

Posted by Sherry Howell on Sep 1, 2022 11:03:50 AM

A highly engaged team will work hard for your guests - and your business. 

With the upcoming Labor Day Holiday, it's time to recognize the people who make our guests' day each and every shift. The right approach to showing your appreciation can help keep your team engaged and performing highly.  

Take a quick few minutes to read this popular resource that can help you implement and refine the way you treat the team that makes magic for your guests. 

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Topics: Employee Management

The Best Approach to Collecting Guest Feedback

Posted by Sherry Howell on Aug 26, 2022 12:02:10 PM

The costs of ignoring feedback are high. Find your approach today. 

This week a group of excited and dedicated operators and managers met at Andretti’s Indoor Karting and Games in Buford, Georgia, to take a deep dive into building a strong guest, team member, and leadership experience. It was an outstanding “meeting of the minds” with many insights and best practices shared among the group.

One discussion centered around feedback. Maximizing the potential of guest feedback is critical to an outstanding guest experience. Today, we’re discussing five approaches to guest feedback so that you can decide the one(s) that make the most sense for your business.

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Topics: Customer Loyalty, Employee Management, Facility Operations

How to Delegate & Get More Done at Your FEC

Posted by Sherry Howell on Aug 11, 2022 1:20:15 PM

Letting go can be difficult to master, but it's the only way to accomplish everything you want to - and keep your sanity.

You probably have a project list that's a mile long, with more waiting to go on it. Since cloning yourself is out, you're most likely going to need to delegate some tasks in order to get everything done. But that's easier said than done.

To help you delegate the right way, we've updated one of our most popular posts with more best practices to help you accomplish more while staying sane.

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Topics: Employee Management, Facility Operations

Food for the Guest Experience Thought

Posted by Sherry Howell on Aug 5, 2022 11:49:02 AM

Get the key insights learned from a recent negative Facebook review that you can use to improve guest experience in - and out of - your facility. 

Guest service has been on my mind lately, but not for the reasons you might think. Read how restaurant reviews in a local Facebook community inspired important lessons to consider in your facility's guest experience.

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Topics: FEC, Trampoline Parks, Waterparks, Employee Management, Facility Operations, Food & Beverage