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CenterEdge Software Blog

Free Point of Sale System Checklist

Posted by Sherry Howell on May 22, 2019 11:26:54 AM

A POS system should do much, much more than just process transactions.

The right solution can create efficiencies and enhance your FEC in ways you might never have expected—and in more than just one area. Take the test to see if yours is hitting the mark.

Online Sales & Ticketing

Can your software...
  • Take deposits for birthday parties and group events booked online without manual data input into separate systems?
  • Have online sales appear seamlessly on your local reports as a separate revenue center or part of overall sales?
  • Display retail merchandise with pictures and detailed descriptions—all updated in real time?
  • Flawlessly manage capacity ticketing sales, schedules both online and in store to maximize revenue and prevent overbooking?

Membership & Recurring Billing

Can your software...
  • Remove purchase barriers and boost revnue by offering unique products such as memberships and payment plan options? 
  • Add additional benefits, like special discounts or pricing on food and beverage, parking or merchandise to boost revenue every visit? 
  • Process recurring revenue so you can manage the seasonal peaks and valleys in your FEC?
  • Enable automatic billing and renewals, so you don't have to spend as much administrative time trying to sell another product or following up on payments?

Party Booking

Can your software...
  • Manage schedules and capacities for attractions, areas and party rooms?
  • Track upcoming events on the calendar with area assignments?
  • Display block scheduling for pre-defined times or open scheduling for flexibility?
  • Automatically send party confirmations, reminders and follow up notifications to customers in your database?
  • Provide virtual invitations so parents can keep track of their guest list?
  • Generate player or arcade cards in bulk without swiping each card?
  • Create unique packages to accommodate your parties and events?

Liability Waivers

Can your software...
  • Enable 24/7 access for online waiver completion?
  • Send a barcoded PDF copy of the waiver to guests for fast check in?
  • Easily process waivers for families with multiple children?
  • Tag any item for sale as requiring a waiver to prevent tickets or admission from being sold without a valid waiver on file?
  • Send waiver links to party and group guests for completion in advance of a visit?

Access Control

Can your software...
  • Generate tickets, wristbands or RFID technology on demand?
  • Integrate with contactless turnstiles or handheld devices?
  • Offer mobile ticketing for fast on-site processing?
  • Add credit card tokens to multiple cards or wristbands from a single credit card and set custom spending limits at guest request?
  • Load cash, credits and entitlements to use as tender on tickets, cards or wristbands?
  • Validate pass holders or members using photo ID at managed access points?

Food & Beverage

Can your software...
  • Support quick-serve and full-service food & beverage arrangements?
  • Customize templates, server-based tabs and graphical seating charts?
  • Secure cash handling with biometric controls to limit cash drawer access and secure transactions?
  • Easily take orders with modifiers and send to various kitchen printers or display systems?
  • Speed and simplify bills and tabs with intuitive split or combine check functions and full reporting?
  • Enable complete inventory control with recipe building and auto-generated purchase orders per vendor?
  • Deliver audit capabilities and the ability to support multiple vendors and costs per inventory item?
  • Allow you to design custom screens for your food and beverage system for ease of use by station or areas?

Cashless Game Room & Redemption Management

Can your software...
  • Integrate with cashless systems for ticketless game room operation?
  • Deliver business insights by connecting guest and cashless data?
  • Assist up to 16 guests using 8 team members per computer?
  • Monitor all guest activity on one screen?
  • “Bank” leftover winnings on a guest’s account or player card?
  • Operate with or without scanners or other peripherals?
  • Enable a comprehensive customer loyalty program by creating rewards in your redemption center?
  • Control the number of tickets redeemable without manager approval and whether they should be added or rounded?

Employee Management 

Can your software...
  • Optimize your staff schedule around real-world sales data to control costs?
  • Correlate every POS item to video footage of the transaction?
  • Combine your time clock with your actual schedule for maximum efficiency?
  • Easily create schedules and distribute them to team members?
  • Prevent over-scheduling minors?
  • Allow you to make schedule and holiday templates for ease of scheduling?

Reporting

Can your software...
  • See sales trends broken down by guest type, location, day of the week and more?
  • Help you understand what your guests want, when they want it and what drives them to spend more?
  • Give insight into who on your team is performing the best so you can reward them?
  • Filter your data to extract maximum value?
  • Create custom reports and views on demand to dive deep into your business?
  • Send and receive data directly from QuickBooks?

Download the FEC Master Pack of checklists to help guide you and your team to operational and guest experience excellence.

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Topics: Point of Sale, Access Control, Employee Management, Facility Operations, Cashless, Online Sales & Ticketing, Food & Beverage

5 Considerations to Help You Decide if a Centralized Events Call Center is Right for Your Multi-Location FEC

Posted by Sherry Howell on May 15, 2019 10:01:24 AM

Be prepared with these tips.

We recently discussed some of the top benefits when you consolidate the events booking offices of one or more sister FEC locations. If you’re thinking now might be a good time to dig a little deeper into the idea, we tapped on several long-time call center managers about some of the best ways to determine if establishing a call center is right for your business. Here are five big considerations you’ll need to explore – before you start looking for office space.

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Topics: Facility Operations, Birthday Party & Groups

CenterEdge Software Releases New Business Intelligence Tool

Posted by CenterEdge Software on May 8, 2019 10:11:16 AM

CenterEdge Software, a leading provider of point-of-sale, online sales and reservations, and ticketing systems for entertainment and recreation facilities, is pleased to announce the launch of the CenterEdge Business Intelligence tool.

As part of the Advantage POS software, CenterEdge Business Intelligence gives users a new, highly-advanced way to review business data. From admissions to front line and event sales, all the way to labor and team member data, the new dashboard shows meaningful business data in a new dynamic, customizable format.

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Topics: CenterEdge News, CenterEdge Advantage POS

How to Use Data to Make Smart Business Decisions Faster than Ever Before

Posted by Sherry Howell on May 8, 2019 9:46:02 AM

Introducing new CenterEdge Business Intelligence Tool

You’re a busy operator and if you’re like us, you probably spend time wondering if you’re doing all you can to grow your business or operate more efficiently. You’ve heard in seminars all about the importance of being data-driven and making smarter decisions. But what does that even mean in the real world?

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Topics: Reporting & Analytics, CenterEdge Advantage POS, Employee Management, Facility Operations

5 Questions a Market Feasibility Study Should Answer When Opening or Expanding an FEC or Location-based Entertainment Venue

Posted by Sherry Howell on May 1, 2019 11:33:20 AM

We asked industry expert Alan Kumpf of FunStruction Results to help answer some of the questions people often have about market studies when they’re starting out. Here’s what he had to say.

The amusement industry is exciting and looks like a fun, profitable business venture. But there are a lot of mistakes that new owners make if they don’t start off with the right approach.

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Topics: FEC, Facility Operations, Goal Setting

How to Deliver a Better Birthday Party Experience

Posted by Sherry Howell on Apr 24, 2019 10:27:21 AM

I recently attended a birthday party for a friend’s child at a new indoor climbing center. The facility had recently opened and there was a lot of hype surrounding its unique climbing structures and offerings.

When you’re the new entertainment venue in town, your facility will naturally get a lot of attention and new bookings of people who are eager to try out your offerings. But all the best attractions won’t bring guests back if you don’t live up to the hype with the right guest experience. Read on for five tips I developed from my recent visit so that you can deliver a better birthday party experience every time.

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Topics: Customer Loyalty, Integrated Waivers, Facility Operations, Birthday Party & Groups

CenterEdge Software Selected as Point of Sale System for Andretti Indoor Karting & Games

Posted by CenterEdge Software on Apr 23, 2019 1:35:58 PM

CenterEdge Software, a leading provider of point-of-sale, online sales and reservations and ticketing systems for entertainment and recreation facilities, is proud to announce that Andretti Indoor Karting & Games has selected CenterEdge Advantage Point of Sale system for its high-end, location-based entertainment and event destination venues in San Antonio, TX, Orlando, FL and Marietta, GA.

As a growing brand, Andretti Indoor Karting & Games has deployed the CenterEdge Advantage software suite to manage instore, mobile POS and online sales, group and party bookings, and waivers in a totally cashless system using CenterEdge’s integration capabilities with leading cashless hardware system partners. With both full-service and fast casual dining offerings, they utilize the CenterEdge inventory management systems, graphical seating and multiple kitchen display units to manage their extensive food and beverage operations. The brand will also manage organization-wide initiatives with CenterEdge’s corporate reporting and business intelligence tools.

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Topics: CenterEdge News

Liability Waiver Maintenance 101: Giving Your Park’s Waiver Process a Good Spring Cleaning

Posted by Sherry Howell on Apr 17, 2019 10:20:40 AM

Liability waivers are a must for trampoline parks and are becoming more common than ever in family entertainment centers.

New attractions like axe throwing are obvious places for waivers, but it’s also a good idea to use liability waivers in conjunction with VR attractions as well. If you’re considering a new attraction or are just looking to do a little freshening up of your facility’s safety or guest service practices this spring, now’s the time to review your waiver process to see if it’s providing the right experience for your guests and your staff.

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Topics: Employee Management, Integrated Waivers, Facility Operations

Rosie Salas Joins CenterEdge Software as Director of Training & Education

Posted by CenterEdge Software on Apr 16, 2019 12:57:07 PM

CenterEdge Software, a leading provider of point-of-sale, online sales and reservations, and ticketing systems for entertainment and recreation facilities, welcomes Rosie Salas as director of training and education.

In this role, Salas will oversee the development and delivery of CenterEdge’s client onboarding and continuing education programs, as well as the company’s internal training initiatives for client support team members.

As an industry veteran with over 15 years managing and coaching family entertainment center staff in operations, sales and guest service, Salas brings a wealth of industry expertise necessary to help CenterEdge customers establish and maximize their revenue and facility management systems. She has already begun making a difference for CenterEdge clients.
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Topics: CenterEdge News

Don't Make Price Your Main Selling Point for Birthday Parties and Group Events

Posted by Sherry Howell on Apr 10, 2019 8:00:00 AM

Tips to help make selling birthday party and group events at your FEC a faster, easier process.

Product pricing is one of those topics that can cause a lot of controversy for leaders in almost any business and the FEC and amusement industry is no different. Do you want to be the cheapest in town, the most expensive or somewhere in the middle? There’s no right answer. If you align your product and experience with the needs of your buyer in mind, you get to decide the right pricing strategy for selling

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Topics: Sales, Facility Operations, Birthday Party & Groups