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CenterEdge Software Blog

5 Ways Your POS Should Make Your Life Easier

Posted by Sherry Howell on Aug 13, 2021 8:51:48 AM

Operate your busy FEC smarter with these essential facility management software features.

Running a profitable FEC is harder than it looks, and to do it effectively, you need to streamline your business a much as possible. Your facility management software should help make your job easier by centralizing sales, revenue, and reporting all in one place.

But in addition to that, you also need your solution to help you manage costs and increase sales. Today, we're sharing five ways your facility management software solution should help make your life easier. 

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Topics: Point of Sale, Memberships, CenterEdge Advantage POS, Facility Operations, Birthday Party & Groups, Food & Beverage, Payment Processing

ZooMontana's 5 Surprising Benefits of Upgrading to CenterEdge Software

Posted by Sherry Howell on Jul 15, 2021 2:45:06 PM

Kathy Barton, Guest Services Manager of ZooMontana, shares how faster guest transactions, more personalized member experiences, and time to focus on what matters most helps ZooMontana rise to every new challenge.

Nearly every amusement park or entertainment venue has to work through the challenges of scaling up as the business begins to grow. Knowing when to invest in new attractions, facility upgrades, and new management tools can be tricky.

We recently sat down with Kathy Barton, ZooMontana's Guest Services Manager, who shared their recent experience upgrading to CenterEdge, and the surprising benefits they’ve seen as a result. Here’s what she had to say:

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Topics: Point of Sale, Zoos & Aquariums, Reporting & Analytics, Memberships, Employee Management, Facility Operations

5 Ways to Reduce Painful Customer Friction in Your FEC

Posted by Sherry Howell on May 6, 2021 9:21:12 AM

Consumers are more discerning than ever; set your facility up for success from the start.

We recently discussed how we've been hearing stories of business owners experiencing more negative interactions with guests in recent months, and how to navigate those troubled waters in ways that can resolve problems before they escalate.

But besides the stress of the last year taking its toll, what could be causing so many new complaints? I believe many of the complaints businesses are getting have the same root cause they've always had: the guest experience killer known as customer friction. 

The pandemic has created a lot of friction for consumers and businesses in the last year. With the developments of ever-changing guidelines and policies, it's no wonder guests and business owners alike are feeling the effects. That's why it makes sense to get back to basics and take a fresh look at your FEC's current practices and determine whether they're helping, or hurting your overall guest experiences. Read on for five ways to reduce friction in your facility.  

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Topics: FEC, Point of Sale, Trampoline Parks, Customer Loyalty

New FEC Manager Training Resources

Posted by Sherry Howell on Apr 1, 2021 9:41:24 AM

New resources for FEC managers to learn more about personnel, inventory management, Advantage Groups, point of sale, web store, and reporting functionality in your CenterEdge system. 

As you hire or promote new managers to lead your FEC or amusement park, they will need a deeper understanding of your facility management tools to help you operate more effectively. 

That’s why CenterEdge is rolling out a new, four-part manager training series to give new managers comprehensive training of the key software functionality. Each session will last for one hour. 

The series is free for all CenterEdge clients with an active Licensing and Service Agreement (LSA) or a current support agreement. Read on for an overview of what the sessions will cover, and then register for our upcoming event series.

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Topics: Point of Sale, Reporting & Analytics, Sales, CenterEdge News, CenterEdge Advantage POS, Facility Operations, Online Sales & Ticketing

How to Build an FEC Membership Program

Posted by Sherry Howell on Mar 25, 2021 2:22:34 PM

Thoughtful program planning and strategic rollout can make all the difference. 

Now that you’ve heard about some of the key benefits, new CenterEdge tools, and a success story, you’re probably ready to think about setting up a membership program for yourself. 

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Topics: Point of Sale, Customer Loyalty, Marketing, Memberships, Sales, CenterEdge Advantage POS

Operator Insights: Rev’d Up Fun Discusses Memberships

Posted by Sherry Howell on Mar 17, 2021 10:11:51 AM

Today’s interview with CenterEdge client, Zach Johnson of Rev’d Up Fun, will give you terrific insights to help you decide if building a membership program is right for you. 

As we discussed in Part One of this blog series, membership programs could have the potential to bring in a brand new revenue stream for your facility. But do they actually work?

We decided the best way to illustrate program benefits would be to let a CenterEdge operator like you share his results. 

Rev’d Up Fun is a 30,000 square foot state-of-the-art family entertainment center in Woodhaven, Michigan. This family-owned and operated venue features multiple attraction offerings, including Ballocity, axe throwing, laser tag, a ropes course, an XD Dark Ride, bumper cars, and a game zone, as well as a full-service food and beverage offering. 

We sat down with Zach Johnson, Owner, and asked him to share his experience with membership programs and his plans to make memberships a key component of Rev’d Up Fun’s offering.

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Topics: Point of Sale, Customer Loyalty, Marketing, Memberships, Sales, CenterEdge Advantage POS

7 Crucial Considerations for Better Credit Card Processing

Posted by Sherry Howell on Feb 10, 2021 10:00:00 AM

Having the right questions to ask a prospective credit card processor can help you choose a vendor with your best interests in mind. 

Credit cards likely represent a considerable part of your operating expenses. And just like your facility management system touches every guest and every dollar that enters your facility, your merchant services program can significantly impact your operational efficiency, profitability, and even your guest experience. However, many operators dread searching for a merchant services provider. Why? Because we all know a merchant (or have been one!) who has been duped and taken advantage of by slick salespeople and companies who don’t have their clients’ best interests at heart.

But your credit card processing program is too important to your business to avoid taking the time to consider your options. Knowing the right questions to ask can help you make an informed decision and find a partner you can trust. Here are seven questions to help you make the best decision for your business. 

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Topics: Point of Sale, CenterEdge Advantage POS, Facility Operations, Payment Processing

5 Reasons to Evaluate Your FEC’s Credit Card Processing Program

Posted by Sherry Howell on Feb 3, 2021 9:00:00 AM

Consider whether the time is right to dig in to your current merchant services program. 

As a savvy operator, you have a lot of vendor relationships to manage. You have to work with food service, party supply, merchandise, and redemption vendors to analyze inventory usage routinely, forecast future needs, test new products, and examine how well they, and your attractions and programs, are working. Those urgent and important needs don’t leave time for much else. But, it makes sense to review other relationships from time to time, such as making sure that you maximize your CenterEdge partnership by keeping up with the many tools* and training resources available to you. 

Your credit card processing program is another critical partnership that should be reviewed periodically. Read on for five reasons that evaluating this program should be much higher on your to-do list. 

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Topics: Point of Sale, CenterEdge Advantage POS, Facility Operations, Payment Processing

3 Credit Card Processing Assumptions that Cost You Money

Posted by Sherry Howell on Jan 27, 2021 10:00:00 AM

Find out the assumptions that keep your FEC overpaying for merchant services. 

There are many misconceptions regarding merchant services that can cost your business significantly every month and year. But understanding all the ins and outs of credit card processing could be considered a full-time job. That’s why we’re introducing this three-part blog series to help you get to the root of the costs, which types of fees you have control over, how often you should be evaluating your program, and the most important considerations to scrutinize when you decide to dig in. 

Let’s start by tackling the three biggest assumptions about credit card processing that can cost operators like you a lot of money - and what you can do about it. 

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Topics: Point of Sale, CenterEdge Advantage POS, Facility Operations, Cashless, Online Sales & Ticketing, Payment Processing

CenterEdge Pro Tip: Streamlining Your System for Increased Efficiency

Posted by Sherry Howell on Nov 16, 2020 4:52:30 PM

Learn how to retire and disable items, discounts, areas, and event types to navigate your system more efficiently.  

 

As you begin year-end planning, take this opportunity to set up your system more efficiently to save time and effort both in the office and at the front line.

Watch today’s Pro Tip from our CenterEdge Training team to learn how to simplify your CenterEdge Advantage screens and apps by retiring or disabling outdated offerings, discounts, areas, event types, and more.

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Topics: FEC, Point of Sale, Waterparks, Zoos & Aquariums, Reporting & Analytics, Parks & Rec, CenterEdge Advantage POS, Facility Operations, Birthday Party & Groups, Goal Setting