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CenterEdge Software Blog

How to Use Your FEC's Displays and Signage More Effectively

Posted by Sherry Howell on Apr 29, 2022 8:55:26 AM

Digital signage can be a strategic tool for your business. 

In several online family entertainment forums lately, I've seen questions from operators about how best to leverage monitors and display signage.

Some advice they received was to load up images onto a USB thumb drive and plug them into the TVs and "set it and forget it." The issue with using an approach such as this means often that keeping the content fresh also gets forgotten, which means the business could lose the revenue-boosting potential of these displays.

When you use a digital signage system, like CenterEdge's Digital Signage, the system works in tandem with your point of sale. This enables you to keep the content, specifically pricing, fresh. Today, we're sharing the tips from one of our most popular posts with tips to help you reap all the benefits of using your CenterEdge Digital Signage.

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Topics: Point of Sale, Marketing, Facility Operations, Online Sales & Ticketing, digital signage

CenterEdge Advantage 2022 LTS Upgrade

Posted by CenterEdge Software on Feb 25, 2022 8:02:52 AM

Upgrade to the new CenterEdge Advantage 2022 LTS.

The CenterEdge Advantage 2022 Long Term Support (LTS) version is now available to CenterEdge clients with a current license and service agreement (LSA).

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Topics: Point of Sale, Memberships, CenterEdge News, CenterEdge Advantage POS, CenterEdge Team, Cashless, Payment Processing, Self-service

How to Save Labor with New CenterEdge Self-Service Kiosk Features

Posted by Sherry Howell on Jan 6, 2022 9:00:00 AM

Save time, labor dollars, and give guests more control with the new self-service kiosk features. 

Rising labor wages and shortages mean it might be time for your facility to offer guests a self-service experience to make purchases at your facility. 

The CenterEdge development team has been hard at work building and testing new features for our self-service kiosk offering. We’re excited to announce new functionality that will allow you to offer guests even more autonomy when buying from you. 

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Topics: Point of Sale, Sales, CenterEdge Advantage POS, Employee Management, Facility Operations, Self-service

5 Reasons to Consider Upgrading Your POS

Posted by Sherry Howell on Nov 12, 2021 9:41:51 AM

As you think about new attractions and offerings in 2022, use this guide to determine if you'll have additional facility management and reporting needs.

Our team is excited and preparing to head out to the IAAPA Expo 2021 this weekend (we'll be at Booth #4447!). We have had so many conversations with new and experienced operators who are looking forward to the show and planning for 2022 and beyond.

While you’re on the hunt for your next attraction or product offering, now is the perfect time to make sure your systems and capabilities are comprehensive enough to support your future plans. 

Your point of sale touches every guest and every dollar, so it’s a critical component of your success. That's why we're sharing these five scenarios that might suggest you need an upgrade.

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Topics: Point of Sale, Marketing, Reporting & Analytics, Memberships, Sales, Integrated Waivers, Facility Operations

3 Steps to Successful Holiday Gift Card Sales Programs

Posted by Sherry Howell on Oct 15, 2021 12:43:59 PM

Review your data, plan your strategy, and implement your program better than ever.

Today’s CenterEdge blog comes from one of our newest CenterEdge trainers, Kate Jackson. Kate’s a long-time industry veteran who, before coming to CenterEdge, spent eight years as a franchisee trainer for a large entertainment center chain. Bottom line, she knows a thing or two about using your CenterEdge Software tools to manage your business. And with the holidays coming up, Kate wanted to share a few tips and best practices to help you maximize your gift card revenue potential. Here’s what Kate had to say:

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Topics: Point of Sale, Reporting & Analytics, Sales, CenterEdge Advantage POS, Employee Management, Facility Operations, Goal Setting

[INFOGRAPHIC] Strong Cash Management Process

Posted by Sherry Howell on Oct 8, 2021 11:22:28 AM

Don't let poor cash management processes cause you to lose the revenue that you work so hard to earn.

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Topics: Point of Sale, Reporting & Analytics, CenterEdge Advantage POS, Employee Management, Facility Operations, Cashless

5 Ways Your POS Should Make Your Life Easier

Posted by Sherry Howell on Aug 13, 2021 8:51:48 AM

Operate your busy FEC smarter with these essential facility management software features.

Running a profitable FEC is harder than it looks, and to do it effectively, you need to streamline your business a much as possible. Your facility management software should help make your job easier by centralizing sales, revenue, and reporting all in one place.

But in addition to that, you also need your solution to help you manage costs and increase sales. Today, we're sharing five ways your facility management software solution should help make your life easier. 

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Topics: Point of Sale, Memberships, CenterEdge Advantage POS, Facility Operations, Birthday Party & Groups, Food & Beverage, Payment Processing

ZooMontana's 5 Surprising Benefits of Upgrading to CenterEdge Software

Posted by Sherry Howell on Jul 15, 2021 2:45:06 PM

Kathy Barton, Guest Services Manager of ZooMontana, shares how faster guest transactions, more personalized member experiences, and time to focus on what matters most helps ZooMontana rise to every new challenge.

Nearly every amusement park or entertainment venue has to work through the challenges of scaling up as the business begins to grow. Knowing when to invest in new attractions, facility upgrades, and new management tools can be tricky.

We recently sat down with Kathy Barton, ZooMontana's Guest Services Manager, who shared their recent experience upgrading to CenterEdge, and the surprising benefits they’ve seen as a result. Here’s what she had to say:

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Topics: Point of Sale, Zoos & Aquariums, Reporting & Analytics, Memberships, Employee Management, Facility Operations

5 Ways to Reduce Painful Customer Friction in Your FEC

Posted by Sherry Howell on May 6, 2021 9:21:12 AM

Consumers are more discerning than ever; set your facility up for success from the start.

We recently discussed how we've been hearing stories of business owners experiencing more negative interactions with guests in recent months, and how to navigate those troubled waters in ways that can resolve problems before they escalate.

But besides the stress of the last year taking its toll, what could be causing so many new complaints? I believe many of the complaints businesses are getting have the same root cause they've always had: the guest experience killer known as customer friction. 

The pandemic has created a lot of friction for consumers and businesses in the last year. With the developments of ever-changing guidelines and policies, it's no wonder guests and business owners alike are feeling the effects. That's why it makes sense to get back to basics and take a fresh look at your FEC's current practices and determine whether they're helping, or hurting your overall guest experiences. Read on for five ways to reduce friction in your facility.  

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Topics: FEC, Point of Sale, Trampoline Parks, Customer Loyalty

New FEC Manager Training Resources

Posted by Sherry Howell on Apr 1, 2021 9:41:24 AM

New resources for FEC managers to learn more about personnel, inventory management, Advantage Groups, point of sale, web store, and reporting functionality in your CenterEdge system. 

As you hire or promote new managers to lead your FEC or amusement park, they will need a deeper understanding of your facility management tools to help you operate more effectively. 

That’s why CenterEdge is rolling out a new, four-part manager training series to give new managers comprehensive training of the key software functionality. Each session will last for one hour. 

The series is free for all CenterEdge clients with an active Licensing and Service Agreement (LSA) or a current support agreement. Read on for an overview of what the sessions will cover, and then register for our upcoming event series.

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Topics: Point of Sale, Reporting & Analytics, Sales, CenterEdge News, CenterEdge Advantage POS, Facility Operations, Online Sales & Ticketing