CenterEdge Software Blog

Using the right language, frontline sales can grow per capita spending one conversation at a time.

Increasing per capita spending at the frontline is arguably the most important, but often overlooked, focus that can make an entertainment facility thrive. It’s that elusive unicorn that appears to be just out of reach. We see it. We want it. But how do we get it?

Upgrade your guest experience and increase revenue and efficiency with these six tips.

Mobile point of sale stations are a no-brainer in large facilities with a fluctuating traffic flow, but nearly any size facility can use mobile stations to improve operations in the front and back of the house. They allow your park to operate flexibly so that you can provide your guests with the best experience and fastest service possible. But are you doing all that you can with your mobile stations? Read on for six ways to take full advantage of mobile stations in your park – and reap all the benefits.

Maximize efficiency and grow your revenue with these easy to implement tips.

Group and birthday party business are critical elements of virtually any successful amusement and entertainment venue. They provide a facility not only with revenue, but also serve as an excellent source of exposure to new patrons. But some facility owners and managers still operate their special event business as a separate entity from the rest of their operation, with separate systems and processes for everything from booking to admissions to payment. For example, many facilities operate in a cashless environment in the day to day but fail to realize the full revenue and operational potential your business can gain by going cashless for special events. Here are five reasons to take your special events cashless.

You only get one chance to make a first impression: Spoiler alert – Admissions staff are the key.

Frontline training is obviously a must in every entertainment venue. But many organizations take a haphazard approach to training which can put your facility at risk for creating a negative first impression. Don’t teach your team how to smile but forget to include how to make change (no, it’s not as common sense as you might think). Also remember that your cashier interaction must go beyond the transaction. The key is an effective training process that ensures you have all the bases covered. Here are five steps to help you implement point of sale training that sticks.   

New payment plan feature, increased security with backups and more coming in Advantage Release 18.2!

CenterEdge Advantage Release 18.2 is coming soon! Check out our Feature Release Video below to get a sneak peek at the new enhancements and sign up for our training webinar so you can learn more about the new features.

The bigger your FEC gets, the harder it is to keep an eye on every location or department, much less every team member.

Consistency is a key element of a great guest experience. How can an owner, operator or general manager ensure everyone hits the mark every single time? Training and employee education are essential, but when it comes down to the day-to-day, it's not always easy to remember what was said in that workshop three months ago. Or what the key take-aways were from that long team training day.

Spend your management time on the right things by having all your inventory management in one easy-to-use place.

As a busy manager or operator there never seems to be enough time for you to get to all the small tasks that you need to do to make your business run smoother. There are always going to be guests to handle, fires to put out, and training to conduct. Your inventory management processes should make your life easier instead of giving you more headaches.

New Client Support Upgrade Model, new look and feel, new updates and more coming in Advantage Release 18.1!

Check out our feature release video to get a peek at the new enhancements, and sign up for our training webinar so you can set up and use all the new features.

A few highlights:

There are few things worse than realizing there is money missing—whether it turns out to be an accounting error or actual theft. And investigating can cause your hard-earned, happy culture to take a nose-dive.

Streamline and improve operations with these important features.

Running an FEC is easier than ever thanks to advances in technology, and now it’s possible to go a step further with a comprehensive facility management software solution. Helping to not only streamline and improve everyday operations, the right software will give you access to extra features that will help you run your business.

Take a look at some of the features you should be looking for in your software solution and see how your system stacks up against the most feature-rich systems in the FEC business.