The 18 Insights All-Star Operators Revealed at IAAPA 2019!
A POS system should do much, much more than just process transactions.
The right solution can create efficiencies and enhance your FEC in ways you might never have expected—and in more than just one area. Take the test to see if yours is hitting the mark.
Food service is one area that can significantly impact your business’ reputation and it’s no secret that everyone’s a critic these days.
It’s essential that FECs and amusement parks pay as much attention in their food service operation as they do in selecting the right attractions and maintaining them. In the past, some entertainment venues made do with a limited concession menu or outsourced food just for special events. Today, many facilities are considering fast casual or even full-service food and beverage as a major part of their operation.
Using the right language, frontline sales can grow per capita spending one conversation at a time.
Increasing per capita spending at the frontline is arguably the most important, but often overlooked, focus that can make an entertainment facility thrive. It’s that elusive unicorn that appears to be just out of reach. We see it. We want it. But how do we get it?
Spend your management time on the right things by having all your inventory management in one easy-to-use place.
As a busy manager or operator there never seems to be enough time for you to get to all the small tasks that you need to do to make your business run smoother. There are always going to be guests to handle, fires to put out, and training to conduct. Your inventory management processes should make your life easier instead of giving you more headaches.
Clients are often troubled by the question of upselling and how to persuade team members to do it. The book, Go for No! Yes is the Destination, No is How You Get There by Richard Fenton and Andrea Waltz, offers a compelling philosophy that I believe can help address the issue. In the fable, a sales manager is coaching a newer associate in a men’s clothing store. The sales person is thrilled; he’d just made a huge sale, the best in his career even, and his customer bought every single thing offered to him. What a win! Or is it?
Today’s CenterEdge Software Client Spotlight is an 80,000 square foot facility in Wisconsin Dells, WI. Knuckleheads is family entertainment at its finest, featuring an amusement park with indoor attractions like go karts, bumper cars, a ropes course and other rides, as well as a restaurant with an extensive bar and grill menu, bowling, trampolines and outdoor inflatables for warmer months. We had the opportunity to speak with Marcus Kemblowski, General Manager.
Have you ever wanted to put food or merchandise entitlements on a card as part of your move to a cashless environment? It's certainly much simpler to deal with than printing tickets for the guest to redeem at another location in your facility. Our latest release, CenterEdge Advantage 12.1, makes this a quick any easy process. Plus, product entitlements are a great way to increase revenue by offering add-ons to your packages at admission.
One thing that always drove me crazy was the thought of inventory just disappearing. When I was operating a FEC it was always a huge concern to control the inventory that your employees are handling. This causes a huge internal struggle. One struggle is that I was smart enough to understand the risk of your inventory items being out in the open. So you have to stay on your toes at all times. The other struggle is not trusting your employees. Your employees are your team mates and play such an important role in driving your business in your FEC. The easiest way to control these struggles is putting together employee policies to help control your inventory. The three areas that I want to focus on is your Redemption area, Arcade area and Food & Beverage.