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CenterEdge Software Blog

Rethinking Your Facility Management Approach: Process Management

Posted by Sherry Howell on May 12, 2020 8:00:00 AM

You have been inundated with articles, webinars, and letters from CEOs regarding business approaches to the COVID-19 pandemic.

As you prepare to reopen, you’re going to have so much more on your plate than just welcoming guests and ensuring your team members are creating memorable experiences. It’s a good idea to take time now to outline some of the most important processes you’ll need to implement or revise, and then automate where you can. Read on for a few quick tips that can help lighten your burden. 

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Topics: FEC, Point of Sale, Zoos & Aquariums, Marketing, Amusement Parks, Reporting & Analytics, Facility Operations, Food & Beverage

Rethinking Your Facility Management Approach: Events Management

Posted by Sherry Howell on May 7, 2020 8:00:00 AM

Just as they have been a vital part of your pre-COVID-19 overall revenue strategy, group events and birthday parties will likely be a critical component of your recovery strategy.

While you may not be able to recoup all that your facility lost during your time closed, these seven tips can help you set up, manage, market, and sell your events once you’re ready to offer them. 

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Topics: FEC, Zoos & Aquariums, Marketing, Amusement Parks, Sales, Facility Operations, Birthday Party & Groups, Food & Beverage

Rethinking Your Facility Management Approach: Guest Interaction Management

Posted by Sherry Howell on May 5, 2020 8:00:00 AM

In addition to planning your capacity management approach as you prepare to reopen, it will also be important to rethink how you invite guests to interact with your staff and other guests once onsite.

Like when creating your product offerings, it’s a good idea to give guests options to help them choose the experience - and the interactions - that work best for them. Here are five interaction points to consider.

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Topics: FEC, Zoos & Aquariums, Amusement Parks, CenterEdge Advantage POS, Integrated Waivers, Facility Operations, Cashless, Online Sales & Ticketing, Food & Beverage

How to Make Food and Beverage a Profit Center for Your Facility

Posted by Sherry Howell on Dec 11, 2019 8:00:00 AM

The 18 Insights All-Star Operators Revealed at IAAPA 2019!

The CenterEdge team enjoyed another awe-inspiring week at IAAPA this year. While we filled up on plenty of new and innovative food and beverage options, it was the Food & Beverage Operators Roundtable that satisfied our hunger for insight into what works--and what doesn’t.

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Topics: Facility Operations, Food & Beverage

Free Point of Sale System Checklist

Posted by Sherry Howell on May 22, 2019 11:26:54 AM

A POS system should do much, much more than just process transactions.

The right solution can create efficiencies and enhance your FEC in ways you might never have expected—and in more than just one area. Take the test to see if yours is hitting the mark.

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Topics: Point of Sale, Access Control, Employee Management, Facility Operations, Cashless, Online Sales & Ticketing, Food & Beverage

How a Kitchen Display System Improves Food Service Efficiency in your FEC or Amusement Park

Posted by Sherry Howell on Apr 3, 2019 8:00:00 AM

Food service is one area that can significantly impact your business’ reputation and it’s no secret that everyone’s a critic these days.

It’s essential that FECs and amusement parks pay as much attention in their food service operation as they do in selecting the right attractions and maintaining them. In the past, some entertainment venues made do with a limited concession menu or outsourced food just for special events. Today, many facilities are considering fast casual or even full-service food and beverage as a major part of their operation.

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Topics: CenterEdge Advantage POS, Facility Operations, Birthday Party & Groups, Food & Beverage

Talk the Talk: Boosting Frontline Conversations to Increase Sales

Posted by Sherry Howell on Nov 28, 2018 8:00:00 AM

Using the right language, frontline sales can grow per capita spending one conversation at a time.

Increasing per capita spending at the frontline is arguably the most important, but often overlooked, focus that can make an entertainment facility thrive. It’s that elusive unicorn that appears to be just out of reach. We see it. We want it. But how do we get it?

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Topics: Point of Sale, Sales, Facility Operations, Food & Beverage

3 Ways to Simplify Inventory Management

Posted by Sherry Howell on Jun 20, 2018 8:56:00 AM

Spend your management time on the right things by having all your inventory management in one easy-to-use place.

As a busy manager or operator there never seems to be enough time for you to get to all the small tasks that you need to do to make your business run smoother. There are always going to be guests to handle, fires to put out, and training to conduct. Your inventory management processes should make your life easier instead of giving you more headaches.

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Topics: Point of Sale, Reporting & Analytics, Sales, CenterEdge Advantage POS, Food & Beverage

An Easy to Follow Guide to Upselling

Posted by Sherry Howell on Jul 19, 2016 10:12:01 AM

Clients are often troubled by the question of upselling and how to persuade team members to do it. The book, Go for No! Yes is the Destination, No is How You Get There by Richard Fenton and Andrea Waltz, offers a compelling philosophy that I believe can help address the issue. In the fable, a sales manager is coaching a newer associate in a men’s clothing store. The sales person is thrilled; he’d just made a huge sale, the best in his career even, and his customer bought every single thing offered to him. What a win! Or is it?

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Topics: Customer Loyalty, Sales, Food & Beverage

CenterEdge Client Spotlight: Knuckleheads

Posted by Sherry Howell on Mar 15, 2016 11:30:20 AM

Today’s CenterEdge Software Client Spotlight is an 80,000 square foot facility in Wisconsin Dells, WI.  Knuckleheads is family entertainment at its finest, featuring an amusement park with indoor attractions like go karts, bumper cars, a ropes course and other rides, as well as a restaurant with an extensive bar and grill menu, bowling, trampolines and outdoor inflatables for warmer months. We had the opportunity to speak with Marcus Kemblowski, General Manager.

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Topics: FEC, CenterEdge Client Success, Food & Beverage