CenterEdge Software Blog

Redemption Plus' Megan Burtch shares important tips to help maximize the impact of this important offering.

No matter what kind of game room experience you offer, your redemption experience matters. As the last guest service touchpoint you have with your audience onsite, this experience can leave guests excited to return - or excited to be leaving.

This week, we sat down with Merchandising Expert, Megan Burtch of Redemption Plus, and asked her to share her insights into building a strong redemption strategy, mistakes to avoid, and other common questions operators ask. 

Topics: FEC, Redemption Management, Facility Operations

CenterEdge had the opportunity to attend the Maximize Profits through Operational Excellence workshop in Orlando last week in advance of Birthday University. One of the hottest topics discussed was game room operation, and Bernie Robinson, Founder and Partner of FUNstruction Results, shared key insights to help new and seasoned operators maximize their game room’s revenue potential.

We had a few minutes to sit down with Bernie to learn more, and here’s what he had to say.

Topics: Redemption Management, Facility Operations, Cashless

If you aren’t taking advantage of these must-have features, then you’re missing out on some serious business growth potential.

Few would argue that cashless debit card systems have changed the game for many family entertainment , game room and amusement facilities.  Replacing the need for tokens and multiple forms of payment media has made enjoying a facility’s attractions, games and food much easier for today’s busy guests. 

Topics: Redemption Management, Memberships, Cashless

Last week I was discussing my experience in the Family Entertainment Industry with some new employees and it really made me think about how the industry has evolved over the last 20 years.  Technology has really made a difference in how Family Entertainment Centers are operated today, so for fun I am going to share some of my observations.

Topics: FEC, Redemption Management, Point of Sale, Cashless

Last week, we talked about how redemption software can help you save time. Your time is very important and you would love to be able to spend more time getting customers to come to your facility and less time counting bouncy balls. But today we will talk about the other side of the equation: how redemption software can save you money. Let’s focus on the big 3:

Topics: FEC, Redemption Management, Cashless

As a facility owner or operator, your time is valuable. Unfortunately, a lot of important redemption tasks can be very time-consuming and mundane. You already need to hire three employees, approve a new ad campaign and review admission pricing. The last thing you want to spend your time doing is counting Tootsie Rolls. How can you take the pain out of managing a redemption counter? How can you simplify or automate redemption tasks so that you can spend more of your time on the important things?

Topics: FEC, Redemption Management, Facility Operations

Have you considered purchasing a debit card system, but haven't pulled the trigger yet?  What's stopping you? 

Topics: FEC, Redemption Management, Cashless

We all know someone that always wants the latest and greatest gadget or the newest, slickest software simply because it exists. I have a friend that bought an iPad when they first came out specifically for reading books. Once he realized the Kindle he already had was better for reading books his iPad was left on a shelf to collect dust.

Topics: FEC, Redemption Management, Cashless

One thing that always drove me crazy was the thought of inventory just disappearing.  When I was operating a FEC it was always a huge concern to control the inventory that your employees are handling. This causes a huge internal struggle. One struggle is that I was smart enough to understand the risk of your inventory items being out in the open.  So you have to stay on your toes at all times.  The other struggle is not trusting your employees.  Your employees are your team mates and play such an important role in driving your business in your FEC.  The easiest way to control these struggles is putting together employee policies to help control your inventory. The three areas that I want to focus on is your Redemption area, Arcade area and Food & Beverage.

Topics: FEC, Redemption Management, Cashless, Food & Beverage

I have spent the past week installing our Point of Sales and Group Reservation Software in 3 sites in Chicago, and what I have come away with is an entirely new appreciation for the power of well-run redemption counter to drive sales and repeat customers.  

Topics: FEC, Redemption Management