CenterEdge Software Blog

How to Maximize Your FEC Game Room Revenue (Featuring FUNstruction Results' Bernie Robinson)

Posted by Sherry Howell on Jan 29, 2020 8:00:00 AM

CenterEdge had the opportunity to attend the Maximize Profits through Operational Excellence workshop in Orlando last week in advance of Birthday University. One of the hottest topics discussed was game room operation, and Bernie Robinson, Founder and Partner of FUNstruction Results, shared key insights to help new and seasoned operators maximize their game room’s revenue potential.

We had a few minutes to sit down with Bernie to learn more, and here’s what he had to say.

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Topics: Redemption Management, Facility Operations, Cashless

Four Essential Features of Your Cashless System

Posted by Sherry Howell on Mar 29, 2017 3:20:46 PM

If you aren’t taking advantage of these must-have features, then you’re missing out on some serious business growth potential.

Few would argue that cashless debit card systems have changed the game for many family entertainment , game room and amusement facilities.  Replacing the need for tokens and multiple forms of payment media has made enjoying a facility’s attractions, games and food much easier for today’s busy guests. 

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Topics: Redemption Management, Memberships, Cashless

The Evolution of the Family Entertainment Center

Posted by Johnny Loftin on Mar 11, 2014 11:30:00 AM

Last week I was discussing my experience in the Family Entertainment Industry with some new employees and it really made me think about how the industry has evolved over the last 20 years.  Technology has really made a difference in how Family Entertainment Centers are operated today, so for fun I am going to share some of my observations.

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Topics: FEC, Redemption Management, Point of Sale, Cashless

3 Ways To Save Money With Redemption Software

Posted by Grey Burnett on Sep 4, 2012 9:31:00 PM

Last week, we talked about how redemption software can help you save time. Your time is very important and you would love to be able to spend more time getting customers to come to your facility and less time counting bouncy balls. But today we will talk about the other side of the equation: how redemption software can save you money. Let’s focus on the big 3:

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Topics: FEC, Redemption Management, Cashless

How Can Redemption Software Save You Time?

Posted by Grey Burnett on Aug 28, 2012 4:00:00 PM

As a facility owner or operator, your time is valuable. Unfortunately, a lot of important redemption tasks can be very time-consuming and mundane. You already need to hire three employees, approve a new ad campaign and review admission pricing. The last thing you want to spend your time doing is counting Tootsie Rolls. How can you take the pain out of managing a redemption counter? How can you simplify or automate redemption tasks so that you can spend more of your time on the important things?

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Topics: FEC, Redemption Management, Facility Operations

4 Myths About Debit Card Systems

Posted by Marcus Mayer on Aug 27, 2012 9:33:00 PM

Have you considered purchasing a debit card system, but haven't pulled the trigger yet?  What's stopping you? 

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Topics: FEC, Redemption Management, Cashless

How is a Debit Card System Better Than Tokens and Tickets?

Posted by Grey Burnett on Jul 19, 2012 10:11:00 AM

We all know someone that always wants the latest and greatest gadget or the newest, slickest software simply because it exists. I have a friend that bought an iPad when they first came out specifically for reading books. Once he realized the Kindle he already had was better for reading books his iPad was left on a shelf to collect dust.

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Topics: FEC, Redemption Management, Cashless

3 Easy Tips for Loss Prevention in your FEC

Posted by Johnny Loftin on Jun 13, 2012 10:40:00 AM

One thing that always drove me crazy was the thought of inventory just disappearing.  When I was operating a FEC it was always a huge concern to control the inventory that your employees are handling. This causes a huge internal struggle. One struggle is that I was smart enough to understand the risk of your inventory items being out in the open.  So you have to stay on your toes at all times.  The other struggle is not trusting your employees.  Your employees are your team mates and play such an important role in driving your business in your FEC.  The easiest way to control these struggles is putting together employee policies to help control your inventory. The three areas that I want to focus on is your Redemption area, Arcade area and Food & Beverage.

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Topics: FEC, Redemption Management, Cashless, Food & Beverage

Building Customer Loyalty Through Your Redemption Center

Posted by Rick Smith on May 22, 2012 4:12:00 PM

I have spent the past week installing our Point of Sales and Group Reservation Software in 3 sites in Chicago, and what I have come away with is an entirely new appreciation for the power of well-run redemption counter to drive sales and repeat customers.  

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Topics: FEC, Redemption Management

Your order for redemption software is ready!

Posted by Jeff Moore on May 17, 2012 4:41:00 PM

How many of you dread the day that the 78 boxes from your redemption supplier show up? Unpacking the entire order and putting it in your stock room where your staff can find what they need to restock is hard enough but the amount of time it takes to receive all that stuff is by far, much worse. I used to spend hours of my day  gathering new item information like descriptions, barcode information, point totals, case quantities, cost per piece, cost per case and stock numbers  I dealt with this many times a month as a manager of a facility over the last eight years. That was before we installed Advantage Redemption from CenterEdge Software.

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Topics: Redemption Management, Facility Operations