CenterEdge Software Blog

Coin pushers and other redemption games with added bonus point potential can be much more attractive to guests.

Are you looking for an easy way to increase guest engagement with your coin pusher games?

Topics: CenterEdge Advantage POS, Facility Operations, Birthday Party & Groups, Cashless

Be prepared with these tips.

We recently discussed some of the top benefits when you consolidate the events booking offices of one or more sister FEC locations. If you’re thinking now might be a good time to dig a little deeper into the idea, we tapped on several long-time call center managers about some of the best ways to determine if establishing a call center is right for your business. Here are five big considerations you’ll need to explore – before you start looking for office space.

Topics: Facility Operations, Birthday Party & Groups

I recently attended a birthday party for a friend’s child at a new indoor climbing center. The facility had recently opened and there was a lot of hype surrounding its unique climbing structures and offerings.

When you’re the new entertainment venue in town, your facility will naturally get a lot of attention and new bookings of people who are eager to try out your offerings. But all the best attractions won’t bring guests back if you don’t live up to the hype with the right guest experience. Read on for five tips I developed from my recent visit so that you can deliver a better birthday party experience every time.

Topics: Customer Loyalty, Integrated Waivers, Facility Operations, Birthday Party & Groups

Tips to help make selling birthday party and group events at your FEC a faster, easier process.

Product pricing is one of those topics that can cause a lot of controversy for leaders in almost any business and the FEC and amusement industry is no different. Do you want to be the cheapest in town, the most expensive or somewhere in the middle? There’s no right answer. If you align your product and experience with the needs of your buyer in mind, you get to decide the right pricing strategy for selling

Topics: Sales, Facility Operations, Birthday Party & Groups

Food service is one area that can significantly impact your business’ reputation and it’s no secret that everyone’s a critic these days.

It’s essential that FECs and amusement parks pay as much attention in their food service operation as they do in selecting the right attractions and maintaining them. In the past, some entertainment venues made do with a limited concession menu or outsourced food just for special events. Today, many facilities are considering fast casual or even full-service food and beverage as a major part of their operation.

Topics: CenterEdge Advantage POS, Facility Operations, Birthday Party & Groups, Food & Beverage

Sell additional game play or attractions and add them to event player cards – even while the cards are in use at your facility.

Want to boost birthday party or event revenue during an event? Today’s CenterEdge Pro Tip shows you how to add money or play privileges to game cards – even while they’re in use at your facility – to boost revenue and experience and end parties on an even higher note!

Topics: CenterEdge Advantage POS, Facility Operations, Birthday Party & Groups, Cashless

Tips to help you develop a successful email marketing campaign for your family entertainment center.

Crafting the right email marketing message can sometimes feel like the quest to find the elusive unicorn. But an effective email marketing strategy is a great tool you most likely can’t afford to skip. If you’re new to FEC or amusement email marketing, check out these tips to get started. When it comes to creating the right message, though, there are five questions that every great email should answer.

Topics: Marketing, Reporting & Analytics, Birthday Party & Groups

Being the face of the FEC is not always an easy job—like keeping that bright smile shining and making sure you have all the answers all the time.

But if you’re not having fun, you’re definitely not doing it right! Use this easy Q and A checklist to make sure you’re hitting all the essentials, so instead of worrying about your top to do’s you can focus on the fun.

Topics: FEC, Sales, Employee Management, Facility Operations, Birthday Party & Groups

Don’t make the mistake of running park booking sales in multiple locations like alien entities. Build the strength of your FEC’s sales with these tips.

We’ve been getting a lot of questions from multi-site FEC brands about establishing centralized reservation call centers. We first addressed this topic in October of 2017 but have taken a fresh look at some of the key benefits your organization stands to realize when you consolidate your party booking strategies for your multi-site FEC.

Topics: FEC, Sales, Facility Operations, Birthday Party & Groups

Maximize your use of electronic event invitations at your FEC to handle RSVPs, waivers and more.

Think electronic event invitations are just a value-add for guests? Think again. Today’s CenterEdge Pro Tip video discusses other key benefits that will help your FEC maximize the potential of an integrated electronic invitation system with Advantage Groups. Using electronic event invitations, you can track everything from RSVPs to waivers all while collecting data for future marketing efforts.

Topics: FEC, Point of Sale, Reporting & Analytics, Employee Management, Facility Operations, Birthday Party & Groups