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CenterEdge Software Blog

Birthday Party Resource Round Up

Posted by Sherry Howell on Mar 17, 2022 4:52:23 PM

Give your birthday party program the boost it needs to work harder than ever.   

We're busy ramping up for the first of only two Birthday University education sessions this year.

Your birthday party program is likely one of the most important programs in your business, and you want to get the most of it. 

In preparation for the next session in Chicago on March 30-31, we compiled this quick list of birthday party resources that can help you improve in any area you choose. 

Take a look, and join us for free in Chicago for a deeper dive into every aspect of the birthday party experience. (Just enter CenterEdge in Scholarship Sponsor Name). 

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Topics: Marketing, Employee Management, Facility Operations, Birthday Party & Groups

5 Steps to the Right Party Packages

Posted by Sherry Howell on Feb 11, 2022 10:22:35 AM

How to sell a streamlined experience in a hyper-customized world

I recently had the opportunity to attend IAAPA FEC Summit in Arizona. In talking with many operators, I heard some of the current issues facing location-based entertainment facilities today.

One conversation that stuck with me was with Ryan Powers of Shipwrecked in Brooklyn. In essence, how can a family entertainment venue meet their guests' changing needs with party packages when guests seem set on hyper-customization?

What a terrific and important question in times like these! We spent some time thinking about it, and are sharing five steps to help you deliver the right experience to your guest every time. 

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Topics: Facility Operations, Birthday Party & Groups

10 Outbound Sales Do's and Don'ts

Posted by Sherry Howell on Dec 17, 2021 8:00:00 AM

Build a strong sales foundation with these do's and don'ts.

Sales is known for being a tough role but selling is a skill that nearly anyone can develop. What the best performers have in common is that they build a strong foundation of winning habits, and you can, too.

Whether you want to improve your inbound sales closing ratio or boost your outbound prowess, read on for ten quick do's and don'ts to help you get to your next 'yes.'

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Topics: Sales, Employee Management, Facility Operations, Birthday Party & Groups

3 Tips For a Strong (and Sane!) Holiday Sales Season

Posted by Sherry Howell on Nov 19, 2021 10:20:14 AM

The holiday season is here! Use these three tips to stay sales-ready in the busiest of times! 

With the end of IAAPA week upon us, it's the unofficial start to the holiday season!  Things will certainly get busier in the coming weeks, and it can get overwhelming if you're not careful. Make sure your facility is equipped to take advantage of all the sales opportunities this celebratory time of year has to offer.

Read on for three tips to help you maximize every moment of the holiday season.

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Topics: FEC, Sales, Facility Operations, Birthday Party & Groups

How to Elevate the Look and Value of Your FEC's Birthday Parties

Posted by Sherry Howell on Sep 3, 2021 10:07:04 AM

Party Prep Expert, Nancy Dye of Party Direct, answers five key questions to help you elevate your experience.  

As we’ve recently discussed in our recent birthday party blog, how seamless your party experience is can impact your guests’ impression of your facility significantly - for better or for worse. 

Just like when you have broken games and attractions, or lackluster staff interactions, your facility’s party supplies, decorations, and paper products also say a lot about the care you take with your experience. That’s why we asked Nancy Dye, Marketing and Sales Coordinator of Party Direct, a few questions to help operators outfit their party experience for the right impact. 

Read on for our interview: 

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Topics: Facility Operations, Birthday Party & Groups

5 Steps to a Better Birthday Party Experience

Posted by Sherry Howell on Aug 19, 2021 2:23:59 PM

Your birthday party experience can be a guest's first exposure to your business, so it's essential that you deliver on your promises. 

Birthday parties are great offerings for your business and can bring in an entirely new audience. But those brand new guests (and their parents) are making decisions about not just parties at your facility, but also your entire experience, from the moment they first engage with you. 

That's why it's essential that you develop a party experience that you can deliver again and again at the right level. Here are a few steps to help you do just that. 

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Topics: Customer Loyalty, Employee Management, Integrated Waivers, Facility Operations, Birthday Party & Groups

5 Ways Your POS Should Make Your Life Easier

Posted by Sherry Howell on Aug 13, 2021 8:51:48 AM

Operate your busy FEC smarter with these essential facility management software features.

Running a profitable FEC is harder than it looks, and to do it effectively, you need to streamline your business a much as possible. Your facility management software should help make your job easier by centralizing sales, revenue, and reporting all in one place.

But in addition to that, you also need your solution to help you manage costs and increase sales. Today, we're sharing five ways your facility management software solution should help make your life easier. 

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Topics: Point of Sale, Memberships, CenterEdge Advantage POS, Facility Operations, Birthday Party & Groups, Food & Beverage, Payment Processing

5 Time Management Best Practices for Busy FEC Leaders

Posted by Sherry Howell on Jun 17, 2021 11:15:37 AM

Avoid extra stress by following these time management tips. 

As a busy operator, you are often pulled in many directions, which can lead to overwhelm, burnout, and inefficiency. But when you’re running the business, every inefficiency can cost you more than just time. Poor time management skills can lead to excessive rework, employee turnover, poor guest service, and reduced revenue and profitability. 

In short, you can’t afford it, and you don’t have to. That’s why we’re sharing seven easy-to-implement tips to help you build stronger time management practices that will help you operate smarter and more efficiently. 

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Topics: Marketing, CenterEdge Advantage POS, Employee Management, Facility Operations, Birthday Party & Groups

5 Steps to Getting Group Business Back in Your FEC

Posted by Sherry Howell on May 12, 2021 4:49:43 PM

The game has changed, but the fact that you need a strategy for booking group events hasn’t. These tips can help. 

Recently, I was chatting with an operator about the right time, approach, and message to take to local organizations regarding booking group events once again. If you haven't already been selling group events, this topic is likely something on your mind these days as well. We thought it would be a good time to share a few ideas for getting started booking group events back into your facility.

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Topics: FEC, Waterparks, Marketing, Amusement Parks, Reporting & Analytics, Sales, Birthday Party & Groups

6 Powerful Lessons to Learn from CenterEdge Client Combat Ops

Posted by Sherry Howell on Apr 22, 2021 10:10:27 AM

Being able to mobilize a high-performing team quickly, respond to challenges, and maximize the tools at your disposal make all the difference to success. 

You can never know how one seemingly small moment can have a massive impact on your business. This week, we sat down with David Dimberio, owner of Combat Ops Entertainment in Fort Wayne, Indiana. He shared his team’s response to a social media wave that caused significant changes for his business. Their ability to remain agile, enthusiastic, and flexible made all the difference. 

We’re sharing his story and the lessons we learned from Combat Ops’ experience.

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Topics: Reporting & Analytics, Sales, CenterEdge Advantage POS, Facility Operations, Birthday Party & Groups, CenterEdge Client Success, Online Sales & Ticketing, Payment Processing