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CenterEdge Software Blog

How to Elevate the Look and Value of Your FEC's Birthday Parties

Posted by Sherry Howell on Sep 3, 2021 10:07:04 AM

Party Prep Expert, Nancy Dye of Party Direct, answers five key questions to help you elevate your experience.  

As we’ve recently discussed in our recent birthday party blog, how seamless your party experience is can impact your guests’ impression of your facility significantly - for better or for worse. 

Just like when you have broken games and attractions, or lackluster staff interactions, your facility’s party supplies, decorations, and paper products also say a lot about the care you take with your experience. That’s why we asked Nancy Dye, Marketing and Sales Coordinator of Party Direct, a few questions to help operators outfit their party experience for the right impact. 

Read on for our interview: 

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Topics: Facility Operations, Birthday Party & Groups

5 Steps to a Better Birthday Party Experience

Posted by Sherry Howell on Aug 19, 2021 2:23:59 PM

Your birthday party experience can be a guest's first exposure to your business, so it's essential that you deliver on your promises. 

Birthday parties are great offerings for your business and can bring in an entirely new audience. But those brand new guests (and their parents) are making decisions about not just parties at your facility, but also your entire experience, from the moment they first engage with you. 

That's why it's essential that you develop a party experience that you can deliver again and again at the right level. Here are a few steps to help you do just that. 

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Topics: Customer Loyalty, Employee Management, Integrated Waivers, Facility Operations, Birthday Party & Groups

5 Ways Your POS Should Make Your Life Easier

Posted by Sherry Howell on Aug 13, 2021 8:51:48 AM

Operate your busy FEC smarter with these essential facility management software features.

Running a profitable FEC is harder than it looks, and to do it effectively, you need to streamline your business a much as possible. Your facility management software should help make your job easier by centralizing sales, revenue, and reporting all in one place.

But in addition to that, you also need your solution to help you manage costs and increase sales. Today, we're sharing five ways your facility management software solution should help make your life easier. 

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Topics: Point of Sale, Memberships, CenterEdge Advantage POS, Facility Operations, Birthday Party & Groups, Food & Beverage, Payment Processing

5 Time Management Best Practices for Busy FEC Leaders

Posted by Sherry Howell on Jun 17, 2021 11:15:37 AM

Avoid extra stress by following these time management tips. 

As a busy operator, you are often pulled in many directions, which can lead to overwhelm, burnout, and inefficiency. But when you’re running the business, every inefficiency can cost you more than just time. Poor time management skills can lead to excessive rework, employee turnover, poor guest service, and reduced revenue and profitability. 

In short, you can’t afford it, and you don’t have to. That’s why we’re sharing seven easy-to-implement tips to help you build stronger time management practices that will help you operate smarter and more efficiently. 

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Topics: Marketing, CenterEdge Advantage POS, Employee Management, Facility Operations, Birthday Party & Groups

5 Steps to Getting Group Business Back in Your FEC

Posted by Sherry Howell on May 12, 2021 4:49:43 PM

The game has changed, but the fact that you need a strategy for booking group events hasn’t. These tips can help. 

Recently, I was chatting with an operator about the right time, approach, and message to take to local organizations regarding booking group events once again. If you haven't already been selling group events, this topic is likely something on your mind these days as well. We thought it would be a good time to share a few ideas for getting started booking group events back into your facility.

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Topics: FEC, Waterparks, Marketing, Amusement Parks, Reporting & Analytics, Sales, Birthday Party & Groups

6 Powerful Lessons to Learn from CenterEdge Client Combat Ops

Posted by Sherry Howell on Apr 22, 2021 10:10:27 AM

Being able to mobilize a high-performing team quickly, respond to challenges, and maximize the tools at your disposal make all the difference to success. 

You can never know how one seemingly small moment can have a massive impact on your business. This week, we sat down with David Dimberio, owner of Combat Ops Entertainment in Fort Wayne, Indiana. He shared his team’s response to a social media wave that caused significant changes for his business. Their ability to remain agile, enthusiastic, and flexible made all the difference. 

We’re sharing his story and the lessons we learned from Combat Ops’ experience.

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Topics: Reporting & Analytics, Sales, CenterEdge Advantage POS, Facility Operations, Birthday Party & Groups, CenterEdge Client Success, Online Sales & Ticketing, Payment Processing

8 Tips to Increase Online Sales in Your FEC

Posted by Sherry Howell on Apr 14, 2021 7:37:07 PM

Offer your guests a better sales experience online with a cohesive online store. 

Your online store is a critical component of your sales team. But there is a lot more to effective online sales than simply adding your inventory to an online store. Today’s blog features insights first published in our CenterEdge Help Center by Technical Writer and client eCommerce theming expert Lena Plaut. 

Though she’s been a member of the training team for nearly five years, she also has a wealth of knowledge in this area, with 15 years’ worth of experience in digital media. Read on for Lena’s top tips to help you deliver a better online experience, and be sure to check out other training team blog posts and documentation in the CenterEdge Help Center.

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Topics: Sales, CenterEdge Advantage POS, Birthday Party & Groups, Online Sales & Ticketing

5 Event Management Best Practices for Your FEC

Posted by Sherry Howell on Feb 24, 2021 10:00:00 AM

Before you offer your next birthday party or group event, set your team up for success with these best practices.

We are all hoping to resume normal operations one day soon, and that definitely included being able to offer exciting group events and birthday parties

To help you do that, we're expanding on this popular topic from our last user conference, Edge 2020, where attendees learned best practices for managing group events more effectively. 

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Topics: Reporting & Analytics, CenterEdge Advantage POS, Integrated Waivers, Facility Operations, Birthday Party & Groups

6 Tips for a Better FEC Liability Waiver Experience

Posted by Sherry Howell on Jan 14, 2021 9:51:05 AM

Give your waiver and check-in processes a boost with the new Advantage waiver system.

As you’re setting the stage for a successful 2021, you’re no doubt reviewing all of your processes. Two that can make or break your guests’ perception of your facility are your liability waiver and check-in processes.

This past year, CenterEdge released a new waiver experience available for free to all users with an active license and service agreement (LSA), and if you haven’t done so already, now is a great time to schedule your upgrade. Also, check out these six tips to help you refresh your waiver, improve your guest experience, and reap all the benefits. 

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Topics: Integrated Waivers, Facility Operations, Birthday Party & Groups, Online Sales & Ticketing

6 FEC Management Strategies You Need in 2021

Posted by Sherry Howell on Jan 6, 2021 12:50:00 PM

Continue to adapt your approach in these key areas to meet your business' needs in the ever-changing amusement landscape.

Many times over these last months, it seemed like all we could do just to survive some days. We had to reimagine our businesses as we fought to reopen and recover. As you look forward to the new year, now is a good time to review the management strategies that you implemented and decide how you need to change them in the new year. 

We brought back our facility management blog series to help you analyze your approach around the key areas that can help your amusement facility thrive as you move forward. Each section links to a more detailed blog for easy reference so that you can start where it makes the most sense.  

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Topics: Customer Loyalty, Memberships, Employee Management, Facility Operations, Birthday Party & Groups, Online Sales & Ticketing