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CenterEdge Software Blog

CenterEdge Pro Tip: Add Money to Event Game Cards Without Swiping

Posted by Sherry Howell on Mar 6, 2019 10:00:00 AM

Sell additional game play or attractions and add them to event player cards – even while the cards are in use at your facility.

Want to boost birthday party or event revenue during an event? Today’s CenterEdge Pro Tip shows you how to add money or play privileges to game cards – even while they’re in use at your facility  to boost revenue and experience and end parties on an even higher note!

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Topics: CenterEdge Advantage POS, Facility Operations, Birthday Party & Groups, Cashless

5 Questions to Ask Before You Send Your Next FEC Marketing Email

Posted by Sherry Howell on Feb 20, 2019 1:06:11 PM

Tips to help you develop a successful email marketing campaign for your family entertainment center.

Crafting the right email marketing message can sometimes feel like the quest to find the elusive unicorn. But an effective email marketing strategy is a great tool you most likely can’t afford to skip. If you’re new to FEC or amusement email marketing, check out these tips to get started. When it comes to creating the right message, though, there are five questions that every great email should answer.

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Topics: Marketing, Reporting & Analytics, Birthday Party & Groups

Free Training Resource for FEC Team Members

Posted by Sherry Howell on Feb 13, 2019 10:42:09 AM

Being the face of the FEC is not always an easy job—like keeping that bright smile shining and making sure you have all the answers all the time.

But if you’re not having fun, you’re definitely not doing it right! Use this easy Q and A checklist to make sure you’re hitting all the essentials, so instead of worrying about your top to do’s you can focus on the fun.

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Topics: FEC, Sales, Employee Management, Facility Operations, Birthday Party & Groups

5 Benefits of Establishing a Centralized Party Booking Strategy for Your Multi-site FEC

Posted by Sherry Howell on Feb 6, 2019 8:00:00 AM

Don’t make the mistake of running park booking sales in multiple locations like alien entities. Build the strength of your FEC’s sales with these tips.

We’ve been getting a lot of questions from multi-site FEC brands about establishing centralized reservation call centers. We first addressed this topic in October of 2017 but have taken a fresh look at some of the key benefits your organization stands to realize when you consolidate your party booking strategies for your multi-site FEC.

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Topics: FEC, Sales, Facility Operations, Birthday Party & Groups

CenterEdge Pro Tip: How to Reap the Benefits of Electronic Event Invitations in Your FEC

Posted by Sherry Howell on Jan 16, 2019 8:00:00 AM

Maximize your use of electronic event invitations at your FEC to handle RSVPs, waivers and more.

Think electronic event invitations are just a value-add for guests? Think again. Today’s CenterEdge Pro Tip video discusses other key benefits that will help your FEC maximize the potential of an integrated electronic invitation system with Advantage Groups. Using electronic event invitations, you can track everything from RSVPs to waivers all while collecting data for future marketing efforts.

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Topics: FEC, Point of Sale, Reporting & Analytics, Employee Management, Facility Operations, Birthday Party & Groups

How to Simplify Your Park or FEC Party Processes in 30 Minutes or Less

Posted by Sherry Howell on Dec 26, 2018 8:00:00 AM

Whether you're planning a party at an amusement park, waterpark, trampoline park or FEC, use event milestones to identify and manage all the important event tasks.

FEC and park party coordinators often wear many hats including, but not limited to: making sales, organizing details, training party staff, stepping in to host parties and ensuring that both kids and parents leave smiling. Being a party manager is no easy job!

And while some pros make it look easy, they’ll probably tell you that the fear of tasks slipping through the cracks can keep them up at night. That’s why your FEC and park event processes need to be top notch to help ease the burden and keep things running smoothly. But how? A calendar? Expensive project management software? An Excel spreadsheet? What if we told you that you could configure milestones for any — and all — event types in your Advantage Groups application? Here’s how:

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Topics: Facility Operations, Birthday Party & Groups

CenterEdge Pro Tip: Get Your Key Reports Sent Automatically

Posted by Sherry Howell on Dec 19, 2018 12:18:26 PM

Shorten your busy to-do list by having important reports sent to you automatically on a one-time or recurring basis.

You have enough on your plate without having to take the time to pull routine reports to use in analyzing your business. Save time by setting up the reports you pull most often to be automatically emailed to you or anyone else – whenever or wherever.

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Topics: Reporting & Analytics, CenterEdge Advantage POS, Employee Management, Facility Operations, Birthday Party & Groups

5 Ways to Put the ‘Fun’ Back in Fundraising For Your FEC or Park

Posted by Sherry Howell on Oct 31, 2018 8:00:00 AM

Best practices to help you manage your FEC or amusement park's charitable giving better, easier and faster.

If you’ve been in the fun business for long, you’ve probably been asked by local fundraising organizations, schools, sports teams or companies about partnering or donating. Should you simply write a check, offer a fundraising event, host a trampoline park party or donate a portion of a night’s proceeds? There are many ways that you can make partnering with your community a win for everyone. And what’s even better, tracking and managing your donations can be done seamlessly, without causing administrative headaches or complicated staff procedures thanks to party software.

Don’t guess at how to give to your community – read on for the ins and outs of these five approaches that can help make your FEC fundraising efforts pain-free experiences.

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Topics: CenterEdge Advantage POS, Facility Operations, Birthday Party & Groups

CenterEdge Customer Service Week Challenge Winners 2018

Posted by Sherry Howell on Oct 3, 2018 8:00:00 AM

Meet the five Excellence Award winners and finalists of the 2018 Customer Service Week Challenge

We had such a great response for the Customer Service Week Challenge! Responses came from all over the U.S. and it was great to read about all the terrific things your team members are doing. From party hosts to admissions staff all the way to maintenance, it’s so obvious when team members have that “it” thing that makes a difference. It was so hard choosing winners, but here are the top five winners and finalists who prove that “Excellence Happens Here” at their facilities.

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Topics: Customer Loyalty, Employee Management, Facility Operations, Birthday Party & Groups

The End of the Selfie? 6 Selling Points That Put Your Offerings Into (Guests’) Perspective

Posted by Sherry Howell on Sep 19, 2018 8:00:00 AM

Tips to help teams be ready with the right language to present your offerings with confidence.

In family entertainment, I think we all aim to help our guests, both new and returning, experience our entertainment venues in the most meaningful ways possible. And of course, we hope that by doing so, we can build relationships, encourage them to become loyal and increase revenue. As your front-line sales team, admissions staff are your welcome committee, your information station and (should be) your sales ninjas. But often they see themselves as no more than order takers, letting guests tell them what they want, taking money and moving on. This kind of thinking doesn’t achieve goals. Only a well-trained, committed front-line team wows guests and earns more revenue. But it doesn’t happen by chance.

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Topics: Sales, Facility Operations, Birthday Party & Groups