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CenterEdge Software Blog

Food for the Guest Experience Thought

Posted by Sherry Howell on Aug 5, 2022 11:49:02 AM

Get the key insights learned from a recent negative Facebook review that you can use to improve guest experience in - and out of - your facility. 

Guest service has been on my mind lately, but not for the reasons you might think. Read how restaurant reviews in a local Facebook community inspired important lessons to consider in your facility's guest experience.

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Topics: FEC, Trampoline Parks, Waterparks, Employee Management, Facility Operations, Food & Beverage

How to Coach Your FEC Team

Posted by Sherry Howell on Jul 22, 2022 12:19:57 PM

Drive results by giving your best to each and every team member. 

During a time when hiring is so difficult, retention efforts become more important than ever. Pay, flexibility, and a fun work environment can all help keep retention high. 

One of the best ways to improve morale and promote a healthy work environment is to provide your team with thoughtful coaching and mentorship. And it's something that the best leaders do daily.

Today, we're sharing ten questions to help you jump-start meaningful coaching opportunities. 

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Topics: FEC, Trampoline Parks, Waterparks, Employee Management, Facility Operations

7 Tips for Getting User-Generated Content in Your FEC

Posted by Sherry Howell on May 20, 2022 12:51:25 PM

User-generated content can create brand awareness, build trust, and help you engage with your audience - with less of the heavy lifting.  

Family entertainment businesses have no shortage of opportunities for social media gold. But many marketers often feel at a loss for what to post and when.

Some of the beauty of this type of marketing is that it's more accessible than ever before. While some content should be polished and professional, other posts can and should be organic and edgy.

Photo and video content often increases your reach and generates more engagement than other types. But before you groan that you'll have to coerce one of your team members to be the "talking head" in your next video series, don't forget about the untapped potential of user-generated content (UGC). Today, we're sharing seven tips to help you encourage your guests to create and share pictures and videos. 

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Topics: FEC, Customer Loyalty, Marketing, Sales, Employee Management, Facility Operations

5 Ways You're Ruining Employee Morale

Posted by Sherry Howell on May 13, 2022 11:32:31 AM

You could be doing more damage than you realize: from what you let slide to the promises you break. 

Managing others is no easy feat, and it can sometimes feel like a thankless job. You're under a lot of pressure to keep everything running smoothly - but you're not alone.

When you're feeling stressed, overworked, and frustrated, it can be easy to slip into a few bad leadership habits that can damage your team's morale and, ultimately, their performance. And the sad fact is, many of us have slipped into those habits more often than we'd care to admit.

But the costs of negative leadership traits and damaging behaviors can be too high to ignore. Read on for five ways you (or your managers) could be hurting your business - and what to do about them.

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Topics: FEC, Employee Management, Facility Operations

5 Secrets to FEC Redemption Strategy

Posted by Sherry Howell on May 5, 2022 3:24:30 PM

Redemption Plus' Megan Burtch shares important tips to help maximize the impact of this important offering.

No matter what kind of game room experience you offer, your redemption experience matters. As the last guest service touchpoint you have with your audience onsite, this experience can leave guests excited to return - or excited to be leaving.

This week, we sat down with Merchandising Expert, Megan Burtch of Redemption Plus, and asked her to share her insights into building a strong redemption strategy, mistakes to avoid, and other common questions operators ask. 

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Topics: FEC, Redemption Management, Facility Operations

How to Train on the Details

Posted by Sherry Howell on Apr 22, 2022 4:20:03 PM

"Sweat the details. Pay attention to them. If you don't, your competitors will."  - Chef 

Last week I attended the spring graduation ceremony at the Culinary Institute of America in St. Helena, California. One of the Chef Professors, Chef Thomas Wong, doled out advice to the class to help them succeed in the competitive restaurant and hospitality industry. 
 
He reminded the graduating class that talent doesn't guarantee success, and that great preparation trumps raw talent any day of the week. In his words, "Success is in the details. Sweat the details. Pay attention to them, because if you don't...your competitor will." So true. 
 
The need to focus on the details is not limited to food preparation, and it's something FEC operators often share that they struggle with. That said, it is possible to train for attention to detail. Read on for six tips to help you teach this often-overlooked skill to your team. 

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Topics: FEC, Employee Management, Facility Operations, Food & Beverage

Adding Water Attractions at Your FEC

Posted by Sherry Howell on Apr 7, 2022 3:10:18 PM

Q&A with Splash Kingdom Waterpark Founder, Johnny Blevins   

Nearly every amusement park or family entertainment operator is continually searching for ways to differentiate themselves from their competitors. Over the last two years, we’ve seen a huge increase in demand for outdoor attractions. National and state parks have seen record attendance, RV sales are through the roof, and many consumers are looking to get outside with their families and friends.


Water features and attractions have become a popular choice among operators adding outdoor entertainment to their mix. We sat down this week with Johnny Blevins, Founder and Owner of Splash Kingdom Waterparks and P2:3 Consulting, a consulting firm that specializes in adding and optimizing water attractions in location-based entertainment, and asked him to share some of his insights about doing just that

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Topics: FEC, Waterparks, Facility Operations

3 Tips For a Strong (and Sane!) Holiday Sales Season

Posted by Sherry Howell on Nov 19, 2021 10:20:14 AM

The holiday season is here! Use these three tips to stay sales-ready in the busiest of times! 

With the end of IAAPA week upon us, it's the unofficial start to the holiday season!  Things will certainly get busier in the coming weeks, and it can get overwhelming if you're not careful. Make sure your facility is equipped to take advantage of all the sales opportunities this celebratory time of year has to offer.

Read on for three tips to help you maximize every moment of the holiday season.

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Topics: FEC, Sales, Facility Operations, Birthday Party & Groups

5 Simple Steps to Help New Shift Leaders and Managers at Your FEC

Posted by Sherry Howell on Jun 23, 2021 4:38:05 PM

Today’s blog was written by CenterEdge Trainer, Alex Buenrostro, with input from two FEC industry veterans from our training team, Andy Rye and Matthew Mayer. 

By Alex Buenrostro

There has been a recent influx of onboarding new FEC and amusement team members and that includes a lot of new supervisors and managers. We’ve been getting a lot of questions about onboarding new managers and the skills they need to be able to run effective shifts and oversee operations. So we put together this getting started guide to help new managers build a strong foundation. And as always, we’re here to help.

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Topics: FEC, Trampoline Parks, Amusement Parks, Reporting & Analytics, CenterEdge Advantage POS, Employee Management, Facility Operations, Online Sales & Ticketing

6 Tips to Help You Manage the Labor Shortage at Your FEC

Posted by Sherry Howell on May 19, 2021 10:20:31 AM

Transparency, consistency, and creativity might help in the days of doing more with less. 

The labor shortage has been a hot topic in retail and hospitality for employers and consumers alike. Lately, I have seen a few frontline team members expressing how difficult it is to work some days given the increased traffic and reduced staff. 

I have also noticed a few unique ways that establishments have handled the crisis that I thought might be worth sharing. Read on for a few tips and attention-grabbing ideas that might help you manage the situation in ways that keep your team and your guests happy.

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Topics: FEC, Trampoline Parks, Waterparks, Customer Loyalty, Amusement Parks, Employee Management