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CenterEdge Software Blog

5 Steps to Take Now to Prepare to Reopen Your FEC or Amusement Park

Posted by Sherry Howell on Apr 15, 2020 9:00:00 AM

Strengthen your processes, get in tune with your customer base, and smooth out your guest experience - now is the time.

No doubt right now you’re working through all the government assistance resources and trying to take care of your business and staff in the present and that’s probably taking up a big portion of your time and energy! It would be easy right now to let this uncertainty overwhelm us, but it’s in large part how we handle our fears that will help determine our future success. 

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Topics: Reporting & Analytics, Memberships, Sales, Employee Management, Facility Operations, Goal Setting

Resource Roundup: 5 Ways to Achieve Your 2020 Resolutions

Posted by Sherry Howell on Jan 8, 2020 8:00:00 AM

This is 2020. (I’ve always wanted to say that.)

We hope you’re as excited as we are about the goals you’ve set for the new year. If you haven’t had a chance to set your facility’s goals, use these helpful business intelligence analytics to reflect on 2019, and make sure your 2020 targets are set up correctly from the start.

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Topics: Facility Operations, Goal Setting

Practice These 5 Habits to Get and Stay Motivated

Posted by Sherry Howell on Sep 4, 2019 8:00:00 AM

Motivation is one of the most valuable traits a leader or team member can possess but also one that can be difficult to maintain consistently. Lack of motivation can lead to frustration, overwhelm, poor work performance and even burnout. 

Luckily though, it’s incredibly easy to give yourself – and your team – a pick-me-up to get back on the right track to delivering your best to each other and your guests. Here are five ways to get and stay motivated.

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Topics: Employee Management, Facility Operations, Goal Setting

7 Truths of a Great New Team Member Onboarding Process

Posted by Sherry Howell on Aug 21, 2019 8:00:00 AM

Onboarding new team members is an essential part of any leader’s job, but onboarding processes often miss the mark. So much, in fact, that only 12% of employees believe their companies do a great job onboarding

The key to a great onboarding process is consistency and a continuous focus on evolving your program.  Read on for seven onboarding truths that will improve your new team member process today:

 

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Topics: Employee Management, Facility Operations, Goal Setting

Discovering the Heart of Your FEC: The Importance of "Why"

Posted by Sherry Howell on Jul 31, 2019 8:00:00 AM

CenterEdge recently had the opportunity to sponsor and attend Foundations Entertainment University in Chicago, where FEC owners, operators and enthusiasts came together to learn, network and make decisions about their businesses. 

Naturally, one topic spoken about throughout was the importance of delivering an exceptional guest experience. Most of us would agree that delivering an unrivaled guest experience is a top priority in the entertainment world … but it’s also easier said than done. Why is that? 

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Topics: Employee Management, Facility Operations, Goal Setting

5 Questions a Market Feasibility Study Should Answer When Opening or Expanding an FEC or Location-based Entertainment Venue

Posted by Sherry Howell on May 1, 2019 11:33:20 AM

We asked industry expert Alan Kumpf of FunStruction Results to help answer some of the questions people often have about market studies when they’re starting out. Here’s what he had to say.

The amusement industry is exciting and looks like a fun, profitable business venture. But there are a lot of mistakes that new owners make if they don’t start off with the right approach.

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Topics: FEC, Facility Operations, Goal Setting

Forget Resolutions. Improve FEC or Park Guest Service with a Core Value or Theme This Season

Posted by Sherry Howell on Jan 9, 2019 8:00:00 AM

The first of the year is my favorite time because everyone is so optimistic about their goals and what they plan to accomplish in the coming months.

Many of us make resolutions like we’ll lose weight, exercise more, be well-rested or well-read. And we make business resolutions, too. Maybe to develop better partnerships and relationships, improve customer service at our FEC or park,  or coach a team that is productive and independent. All the good stuff.

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Topics: Goal Setting