CenterEdge Software Blog

Being able to mobilize a high-performing team quickly, respond to challenges, and maximize the tools at your disposal make all the difference to success. 

You can never know how one seemingly small moment can have a massive impact on your business. This week, we sat down with David Dimberio, owner of Combat Ops Entertainment in Fort Wayne, Indiana. He shared his team’s response to a social media wave that caused significant changes for his business. Their ability to remain agile, enthusiastic, and flexible made all the difference. 

We’re sharing his story and the lessons we learned from Combat Ops’ experience.

Topics: Reporting & Analytics, Sales, CenterEdge Advantage POS, Facility Operations, Birthday Party & Groups, CenterEdge Client Success, Online Sales & Ticketing, Payment Processing

Set the right goals for your FEC with these tips and resources.

You’ve taken the first steps by beginning your year-end analysis and deciding how to streamline your system so that you can work more efficiently. Now it’s time to make the plan for 2021 by setting meaningful goals. American historian and poet, Bill Copeland said, “The trouble with not having a goal is that you can spend your life running up and down the field and never score.” Read on for three tips and many additional resource links to help you get well on your way to planning for, and more importantly, scoring success in the new year.

Topics: Reporting & Analytics, Sales, CenterEdge Team, Facility Operations, Birthday Party & Groups, CenterEdge Client Success, Online Sales & Ticketing, Goal Setting

Get ready for a more successful holiday gift card sales season this year. 

Today’s CenterEdge Pro Tip offers five steps to help you implement a better gift card sales season. Follow these quick tips to get started today.

Topics: FEC, Point of Sale, Trampoline Parks, Museums, Waterparks, Zoos & Aquariums, Sales, CenterEdge News, CenterEdge Advantage POS, Facility Operations, Cashless, CenterEdge Client Success, Online Sales & Ticketing

Guest experience may be changing, but one fact remains - use data to inform your strategy. 

As you continue to adapt to the challenges each new day brings, it also makes sense to take a broader look at industry trends and consider whether your plan will put your business ahead of, or behind, the competition. 

We were asked not long ago to provide our analysis of the 2020 FunRating Report, provided by Amusement Advantage, to help facilities make sense of survey results from over 600 attractions across the family entertainment and amusement industry. Our full five-part analysis was published inside the report, but here we wanted to share three of the key takeaways that can help you continue to think creatively about your operation now, and in the future. 

Topics: FEC, Trampoline Parks, Museums, Waterparks, Zoos & Aquariums, Customer Loyalty, CenterEdge News, Facility Operations, CenterEdge Client Success

We're excited to introduce CenterEdge Community, a new software training webinar series, and a revamped Help Center. 

Today’s CenterEdge Pro Tip provides a virtual tour of new communication tools and software training resources to help you manage your FEC or amusement facility. Watch the video to learn more.

Topics: FEC, Point of Sale, Trampoline Parks, Museums, Waterparks, Zoos & Aquariums, CenterEdge News, CenterEdge Advantage POS, Facility Operations, CenterEdge Client Success

Read our interview with Party Pro, Frank Price, for insights to help you hire and train a party team that your competition can’t replicate.

We are proud to partner with leading industry experts and sponsor such events as Birthday University. In advance of the upcoming Birthday University & Party Host Certification seminar in Chicago March 30-31, we sat down with Frank Price for his take on creating the perfect party team. With so much competition for entertainment in our communities, Frank has a lot to say about building a unique brand. Read on for his responses to some of the most important questions.

Topics: Employee Management, Birthday Party & Groups, CenterEdge Client Success

CenterEdge Software, a leading provider of point-of-sale, online sales & reservations, and ticketing systems for entertainment and recreation facilities, is a partner of Creative Works’ LaserTAG360 event on May 16-17 in Indianapolis, Indiana.

As a partner, CenterEdge contributes to the LaserTAG360 Advantage Program, which provides members with exclusive discounts, deals and offers.

Topics: CenterEdge News, CenterEdge Client Success

CenterEdge Software, a leading provider of point-of-sale, online sales and reservations, and ticketing systems for entertainment and recreation facilities, has been selected to serve as the point of sale (POS) system for City of Grand Prairie, Texas’ The Epic GrandCentral project set to open in November 2017.

The Epic GrandCentral, a 172-acre community center, will bring a first-ever indoor and outdoor recreation space to the heart of the city. The Epic will include major recreation/life-changing center, amphitheater, library, trails, all-inclusive playground, lake-based recreation amenities and an indoor/outdoor water park with a 160-foot by 384-foot retractable enclosure from OpenAire.

Topics: Point of Sale, CenterEdge News, Parks & Rec, CenterEdge Client Success

With the new year, new beginnings and all those goals you’ve set, what do you have planned to do differently in 2017 to get the results that you’re looking for? For many facilities, it’s time to think about new games, packages, menu items and even new attractions to boost your fun factor for new and repeat guests.

Our industry has seen such a boom in escape rooms recently. Have you been wondering just what the fuss is all about? I reached out to our friends at Creative Works, who recently added an escape room offering to their portfolio (and they even won Best Exhibit at IAAPA with it, too!). Here’s what their Vice President, Armando Lanuti, had to say.

Topics: FEC, Trampoline Parks, Facility Operations, Birthday Party & Groups, CenterEdge Client Success

Today’s CenterEdge Client Spotlight is Metro Richmond Zoo in Virginia. The zoo, which has been open since 1995, is home to over 2,000 animals representing more than 190 species. It even boasts one of the largest primate collections in the country.  The zoo’s 250,000 visitors each year love getting up close and personal with the animals. Have a dream to hand feed a baby giraffe or take a night time zip line over the zoo? You can do that and more at the Metro Richmond Zoo. I was able to spend some time with their General Manager, Justin Andelin, to learn a little more.

Topics: Zoos & Aquariums, Employee Management, Cashless, CenterEdge Client Success