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CenterEdge Software Blog

3 Guest Satisfaction Report Insights You Need to Know About

Posted by Sherry Howell on Jul 29, 2020 10:00:00 AM

Guest experience may be changing, but one fact remains - use data to inform your strategy. 

As you continue to adapt to the challenges each new day brings, it also makes sense to take a broader look at industry trends and consider whether your plan will put your business ahead of, or behind, the competition. 

We were asked not long ago to provide our analysis of the 2020 FunRating Report, provided by Amusement Advantage, to help facilities make sense of survey results from over 600 attractions across the family entertainment and amusement industry. Our full five-part analysis was published inside the report, but here we wanted to share three of the key takeaways that can help you continue to think creatively about your operation now, and in the future. 

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Topics: FEC, Trampoline Parks, Museums, Waterparks, Zoos & Aquariums, Customer Loyalty, CenterEdge News, Facility Operations, CenterEdge Client Success

CenterEdge Pro Tip: New Communication & Education Tools

Posted by Sherry Howell on Apr 22, 2020 9:00:00 AM

We're excited to introduce CenterEdge Community, a new software training webinar series, and a revamped Help Center. 

Today’s CenterEdge Pro Tip provides a virtual tour of new communication tools and software training resources to help you manage your FEC or amusement facility. Watch the video to learn more.

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Topics: FEC, Point of Sale, Trampoline Parks, Museums, Waterparks, Zoos & Aquariums, CenterEdge News, CenterEdge Advantage POS, Facility Operations, CenterEdge Client Success

How to Identify, Hire, and Train the Next Generation of Party Professionals

Posted by Sherry Howell on Mar 21, 2018 12:00:00 PM

Read our interview with Party Pro, Frank Price, for insights to help you hire and train a party team that your competition can’t replicate.

We are proud to partner with leading industry experts and sponsor such events as Birthday University. In advance of the upcoming Birthday University & Party Host Certification seminar in Chicago April 3-5, we sat down with Frank Price for his take on creating the perfect party team. With so much competition for entertainment in our communities, Frank has a lot to say about building a unique brand. Read on for his responses to some of the most important questions.

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Topics: Employee Management, Birthday Party & Groups, CenterEdge Client Success

CenterEdge Serves as Partner for LaserTAG360

Posted by CenterEdge Software on Apr 28, 2017 9:59:07 AM

CenterEdge Software, a leading provider of point-of-sale, online sales & reservations, and ticketing systems for entertainment and recreation facilities, is a partner of Creative Works’ LaserTAG360 event on May 16-17 in Indianapolis, Indiana.

As a partner, CenterEdge contributes to the LaserTAG360 Advantage Program, which provides members with exclusive discounts, deals and offers.

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Topics: CenterEdge News, CenterEdge Client Success

CenterEdge Software Selected to Manage 172-Acre, First-of-Its-Kind Community Recreation Center, The Epic GrandCentral

Posted by CenterEdge Software on Apr 25, 2017 11:56:04 AM

CenterEdge Software, a leading provider of point-of-sale, online sales and reservations, and ticketing systems for entertainment and recreation facilities, has been selected to serve as the point of sale (POS) system for City of Grand Prairie, Texas’ The Epic GrandCentral project set to open in November 2017.

The Epic GrandCentral, a 172-acre community center, will bring a first-ever indoor and outdoor recreation space to the heart of the city. The Epic will include major recreation/life-changing center, amphitheater, library, trails, all-inclusive playground, lake-based recreation amenities and an indoor/outdoor water park with a 160-foot by 384-foot retractable enclosure from OpenAire.

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Topics: Point of Sale, CenterEdge News, Parks & Rec, CenterEdge Client Success

Interview: Adding an Escape Room to a Trampoline Park or FEC

Posted by Sherry Howell on Jan 17, 2017 4:54:52 PM

With the new year, new beginnings and all those goals you’ve set, what do you have planned to do differently in 2017 to get the results that you’re looking for? For many facilities, it’s time to think about new games, packages, menu items and even new attractions to boost your fun factor for new and repeat guests.

Our industry has seen such a boom in escape rooms recently. Have you been wondering just what the fuss is all about? I reached out to our friends at Creative Works, who recently added an escape room offering to their portfolio (and they even won Best Exhibit at IAAPA with it, too!). Here’s what their Vice President, Armando Lanuti, had to say.

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Topics: FEC, Trampoline Parks, Facility Operations, Birthday Party & Groups, CenterEdge Client Success

Consistent Communication is Key-Insights from Metro Richmond Zoo

Posted by Sherry Howell on Dec 6, 2016 11:18:38 AM

Today’s CenterEdge Client Spotlight is Metro Richmond Zoo in Virginia. The zoo, which has been open since 1995, is home to over 2,000 animals representing more than 190 species. It even boasts one of the largest primate collections in the country.  The zoo’s 250,000 visitors each year love getting up close and personal with the animals. Have a dream to hand feed a baby giraffe or take a night time zip line over the zoo? You can do that and more at the Metro Richmond Zoo. I was able to spend some time with their General Manager, Justin Andelin, to learn a little more.

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Topics: Zoos & Aquariums, Employee Management, Cashless, CenterEdge Client Success

Hiring Sets You Apart-Lessons from Adventure Quest Laser Tag

Posted by Sherry Howell on Aug 23, 2016 10:00:00 AM

Today’s Client Spotlight is Adventure Quest Laser Tag in New Orleans, Louisiana.  The facility boasts a 6,000 square foot, 38 vest laser tag arena, cosmic mini-golf, bumper cars and an outdoor Adventure Maze. And while they have a lot of attractions that make them big players in their market, they believe what sets them apart is that they genuinely care about their guests and attempt to always make them leave excited and with a smile. 

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Topics: FEC, Customer Loyalty, CenterEdge Client Success

CenterEdge Client Spotlight: Plex Indoor Sports

Posted by Sherry Howell on Jun 1, 2016 12:22:57 PM

Today’s CenterEdge Client Spotlight is Plex Indoor Sports in Irmo, South Carolina. This unique facility features 80,000 square feet of fitness fun, including an NHL regulation sized ice rink, turf fields and 30,000 square feet of fun known as HiWire, which offers trampoline arenas, a ninja obstacle course, basketball and dodgeball course, a flying trapeze and aerial silks.  With such diverse offerings, they are able to attract groups and families of varied interests.  

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Topics: FEC, Point of Sale, CenterEdge Client Success

CenterEdge Client Spotlight: FunQuest Family Entertainment Center

Posted by Sherry Howell on May 3, 2016 10:00:00 AM

Today’s CenterEdge Client Spotlight is FunQuest Family Entertainment Center in Lynchburg, Virginia. We recently got to spend some time with the Owner/Operators Jim and Cindy Anderson. This enthusiastic couple found a love of skating (and each other!) in junior high school when Jim was a speed skater and Cindy an artistic skater.  For the Andersons, skating is a family affair and their two daughters also competed, one even becoming national champion.  Cindy and Jim got their first rink in 1984 and have since owned or operated three centers, by themselves and with partners.

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Topics: FEC, CenterEdge Client Success