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CenterEdge Software Blog

CenterEdge Pro Tip: How to Reap the Benefits of Electronic Event Invitations in Your FEC

Posted by Sherry Howell on Jan 16, 2019 8:00:00 AM

Maximize your use of electronic event invitations at your FEC to handle RSVPs, waivers and more.

Think electronic event invitations are just a value-add for guests? Think again. Today’s CenterEdge Pro Tip video discusses other key benefits that will help your FEC maximize the potential of an integrated electronic invitation system with Advantage Groups. Using electronic event invitations, you can track everything from RSVPs to waivers all while collecting data for future marketing efforts.

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Topics: Facility Operations, Reporting & Analytics, Point of Sale, Employee Management, Birthday Party & Groups, FEC

5 Tips to Get You on the Right Path to Helping Angry Guests

Posted by Sherry Howell on Jan 2, 2019 11:55:33 AM

How to masterfully manage difficult guest interactions while maintaining the relationship – and your cool.

Without a doubt, handling angry customers (or coworkers) is one of the most difficult parts of anyone’s job. Tense interactions invoke both physical and psychological responses in us that can make a tough situation worse if we don’t handle them appropriately. And our reactions to those moments can leave a lasting impact on guests’ repeat visits, our reputation at work and even our business’ standing in the community. Bottom line, it’s a big deal and one that you need a plan for – before the next difficult situation arises. To do it right means not only putting all the pieces together into a well-rounded approach to service recovery, but also being ready for the tough times with these five tips.

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Topics: Customer Loyalty, Employee Management, Facility Operations

How to Simplify Your Park or FEC Party Processes in 30 Minutes or Less

Posted by Sherry Howell on Dec 26, 2018 8:00:00 AM

Whether you're planning a party at an amusement park, waterpark, trampoline park or FEC, use event milestones to identify and manage all the important event tasks.

FEC and park party coordinators often wear many hats including, but not limited to: making sales, organizing details, training party staff, stepping in to host parties and ensuring that both kids and parents leave smiling. Being a party manager is no easy job!

And while some pros make it look easy, they’ll probably tell you that the fear of tasks slipping through the cracks can keep them up at night. That’s why your FEC and park event processes need to be top notch to help ease the burden and keep things running smoothly. But how? A calendar? Expensive project management software? An Excel spreadsheet? What if we told you that you could configure milestones for any — and all — event types in your Advantage Groups application? Here’s how:

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Topics: Birthday Party & Groups, Facility Operations

CenterEdge Pro Tip: Get Your Key Reports Sent Automatically

Posted by Sherry Howell on Dec 19, 2018 12:18:26 PM

Shorten your busy to-do list by having important reports sent to you automatically on a one-time or recurring basis.

You have enough on your plate without having to take the time to pull routine reports to use in analyzing your business. Save time by setting up the reports you pull most often to be automatically emailed to you or anyone else – whenever or wherever.

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Topics: Facility Operations, Reporting & Analytics, CenterEdge Advantage POS, Employee Management, Birthday Party & Groups

5 Ingredients to Deliver a Strong Guest Experience

Posted by Sherry Howell on Dec 12, 2018 8:00:00 AM

Great experience and customer loyalty go hand-in-hand, don’t they? It isn’t easy to consistently capture a customer’s loyalty but the best organizations manage it so flawlessly that they immediately stand out.

I recently had a purchase experience that was so noteworthy I couldn’t wait to share it with you. Here are five things I experienced that have turned me into a loyal fan and can help you impress even the most jaded, guest-experience critic.

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Topics: Customer Loyalty, Facility Operations, Marketing

Goal Setting that Works: Give Your FEC the Best Chance to Achieve Success in 2019

Posted by Sherry Howell on Dec 5, 2018 8:00:00 AM

Practical tips for setting meaningful goals for your FEC.

The holidays sure are busy, aren’t they? Navigating all the festivities and facility events along with your family obligations will no doubt require some major juggling, but hopefully you’ll be able to take some time to relax and enjoy it. With the new year approaching fast, it’s time to nail down those 2019 goals so you can hit the ground running in January. But setting and achieving goals are often easier said than done, so we’ve provided five tips to help you craft or refine your 2019 goals to turn them into a reality and keep you from failed resolutions.

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Topics: Facility Operations, Sales, Employee Management

Talk the Talk: Boosting Frontline Conversations to Increase Sales

Posted by Sherry Howell on Nov 28, 2018 8:00:00 AM

Using the right language, frontline sales can grow per capita spending one conversation at a time.

Increasing per capita spending at the frontline is arguably the most important, but often overlooked, focus that can make an entertainment facility thrive. It’s that elusive unicorn that appears to be just out of reach. We see it. We want it. But how do we get it?

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Topics: Facility Operations, Food & Beverage, Point of Sale, Sales

CenterEdge Pro Tip: Facility Scheduling Made Simple

Posted by Sherry Howell on Nov 13, 2018 9:31:24 AM

Time Clock and Scheduling Tricks

You probably have a few point of sale software tricks that help you better manage your business on a daily basis. We have collected some of these tips from clients and team members — and today, we’re sharing a Pro Tip from Jill Rempert at Epic Air in South Elgin, Illinois.

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Topics: Facility Operations, Employee Management

Five Ways to Put the ‘Fun’ Back in Fundraising

Posted by Sherry Howell on Oct 31, 2018 8:00:00 AM

Best practices to help you manage your facility’s charitable giving better, easier and faster.

If you’ve been in the fun business for long, you’ve probably been asked by local fundraising organizations, schools, sports teams or companies about partnering or donating. Should you simply write a check, offer a fundraising event or donate a portion of a night’s proceeds? There are many ways that you can make partnering with your community a win for everyone. And what’s even better, tracking and managing your donations can be done seamlessly, without causing administrative headaches or complicated staff procedures.

Don’t guess at how to give to your community – read on for the ins and outs of these five approaches that can help make your fundraising efforts pain-free experiences.

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Topics: Facility Operations, CenterEdge Advantage POS, Birthday Party & Groups

CenterEdge Customer Service Week Challenge Winners 2018

Posted by Sherry Howell on Oct 3, 2018 8:00:00 AM

Meet the five Excellence Award winners and finalists of the 2018 Customer Service Week Challenge

We had such a great response for the Customer Service Week Challenge! Responses came from all over the U.S. and it was great to read about all the terrific things your team members are doing. From party hosts to admissions staff all the way to maintenance, it’s so obvious when team members have that “it” thing that makes a difference. It was so hard choosing winners, but here are the top five winners and finalists who prove that “Excellence Happens Here” at their facilities.

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Topics: Customer Loyalty, Employee Management, Birthday Party & Groups, Facility Operations