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CenterEdge Software Blog

How to Handle Upset Guests Without Losing Your Cool

Posted by Sherry Howell on Apr 7, 2021 12:00:23 PM

Use these steps to help you manage tense situations with angry guests in a way that you can be proud of. 

A year into the pandemic, we're seeing a lot of positive movement towards getting back to normal. However, recently in online forum threads, we have begun to notice that an increasing number of business owners are facing unusually negative reviews and more angry customers than ever.

I think it's safe to say that the last year has left us all more stressed than ever and that stress is making its mark. But even though we might be facing more challenging situations, we need to respond in a way that resolves a problem quickly and positively. That's why we're bringing back these tips to help your team win every tense situation they face. 

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Topics: Customer Loyalty, Employee Management, Facility Operations

New FEC Manager Training Resources

Posted by Sherry Howell on Apr 1, 2021 9:41:24 AM

New resources for FEC managers to learn more about personnel, inventory management, Advantage Groups, point of sale, web store, and reporting functionality in your CenterEdge system. 

As you hire or promote new managers to lead your FEC or amusement park, they will need a deeper understanding of your facility management tools to help you operate more effectively. 

That’s why CenterEdge is rolling out a new, four-part manager training series to give new managers comprehensive training of the key software functionality. Each session will last for one hour. 

The series is free for all CenterEdge clients with an active Licensing and Service Agreement (LSA) or a current support agreement. Read on for an overview of what the sessions will cover, and then register for our upcoming event series.

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Topics: Point of Sale, Reporting & Analytics, Sales, CenterEdge News, CenterEdge Advantage POS, Facility Operations, Online Sales & Ticketing

Introducing the New Advantage Memberships

Posted by Sherry Howell on Mar 10, 2021 12:30:59 PM

The new Advantage Memberships provides new ways to implement meaningful membership programs for your guests and your business.  

Membership programs can be a terrific way to differentiate your business from your competition, which is more important than ever during our industry’s recovery.

Our CenterEdge team has been hard at work reimagining our current Memberships and Recurring Billing offerings to give you brand new tools to help you develop, manage, and maximize your membership programs. In this three-part blog series, we’ll share these tools, a real-world client case study, and tips to help you implement your program successfully. 

First up, let’s take a look at the new Advantage Memberships.

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Topics: Memberships, Sales, CenterEdge News, Facility Operations, Online Sales & Ticketing

5 Qualities and Habits of the Best Bosses

Posted by Sherry Howell on Mar 3, 2021 2:57:13 PM

Develop these qualities and habits to help build an effective management program.  

The best leaders make managing people look easy, but in reality, it’s a whole lot harder than it appears. When you spend so much time and energy keeping the doors open and the lights on, it can be challenging to find time to work on your own professional leadership growth. But letting healthy management habits slip when you’re busy can diminish engagement and morale, which ultimately leads to employee turnover. 

The good news is that leadership, like any other skill, can be improved. Read on for five qualities and habits that the most successful leaders possess and how you can cultivate them yourself.

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Topics: Employee Management, Facility Operations

5 Event Management Best Practices for Your FEC

Posted by Sherry Howell on Feb 24, 2021 10:00:00 AM

Before you offer your next birthday party or group event, set your team up for success with these best practices.

We are all hoping to resume normal operations one day soon, and that definitely included being able to offer exciting group events and birthday parties

To help you do that, we're expanding on this popular topic from our last user conference, Edge 2020, where attendees learned best practices for managing group events more effectively. 

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Topics: Reporting & Analytics, CenterEdge Advantage POS, Integrated Waivers, Facility Operations, Birthday Party & Groups

7 Crucial Considerations for Better Credit Card Processing

Posted by Sherry Howell on Feb 10, 2021 10:00:00 AM

Having the right questions to ask a prospective credit card processor can help you choose a vendor with your best interests in mind. 

Credit cards likely represent a considerable part of your operating expenses. And just like your facility management system touches every guest and every dollar that enters your facility, your merchant services program can significantly impact your operational efficiency, profitability, and even your guest experience. However, many operators dread searching for a merchant services provider. Why? Because we all know a merchant (or have been one!) who has been duped and taken advantage of by slick salespeople and companies who don’t have their clients’ best interests at heart.

But your credit card processing program is too important to your business to avoid taking the time to consider your options. Knowing the right questions to ask can help you make an informed decision and find a partner you can trust. Here are seven questions to help you make the best decision for your business. 

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Topics: Point of Sale, CenterEdge Advantage POS, Facility Operations, Payment Processing

5 Reasons to Evaluate Your FEC’s Credit Card Processing Program

Posted by Sherry Howell on Feb 3, 2021 9:00:00 AM

Consider whether the time is right to dig in to your current merchant services program. 

As a savvy operator, you have a lot of vendor relationships to manage. You have to work with food service, party supply, merchandise, and redemption vendors to analyze inventory usage routinely, forecast future needs, test new products, and examine how well they, and your attractions and programs, are working. Those urgent and important needs don’t leave time for much else. But, it makes sense to review other relationships from time to time, such as making sure that you maximize your CenterEdge partnership by keeping up with the many tools* and training resources available to you. 

Your credit card processing program is another critical partnership that should be reviewed periodically. Read on for five reasons that evaluating this program should be much higher on your to-do list. 

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Topics: Point of Sale, CenterEdge Advantage POS, Facility Operations, Payment Processing

3 Credit Card Processing Assumptions that Cost You Money

Posted by Sherry Howell on Jan 27, 2021 10:00:00 AM

Find out the assumptions that keep your FEC overpaying for merchant services. 

There are many misconceptions regarding merchant services that can cost your business significantly every month and year. But understanding all the ins and outs of credit card processing could be considered a full-time job. That’s why we’re introducing this three-part blog series to help you get to the root of the costs, which types of fees you have control over, how often you should be evaluating your program, and the most important considerations to scrutinize when you decide to dig in. 

Let’s start by tackling the three biggest assumptions about credit card processing that can cost operators like you a lot of money - and what you can do about it. 

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Topics: Point of Sale, CenterEdge Advantage POS, Facility Operations, Cashless, Online Sales & Ticketing, Payment Processing

7 Tips for FEC Marketing to a Gen Z Audience

Posted by Sherry Howell on Jan 21, 2021 12:46:50 PM

Use these tips to help develop Gen Z marketing messages that resonate with this unique consumer base. 

One of the things that I love...and dread...about marketing is that it’s always changing. I’m sure most marketers would agree that it’s fun to learn new ideas and implement creative strategies. On the other hand, having to keep constantly up to speed on the latest trends can be difficult, and constantly testing new ideas can be time-consuming and even frustrating.

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Topics: Marketing, Reporting & Analytics, Sales, Facility Operations

6 Tips for a Better FEC Liability Waiver Experience

Posted by Sherry Howell on Jan 14, 2021 9:51:05 AM

Give your waiver and check-in processes a boost with the new Advantage waiver system.

As you’re setting the stage for a successful 2021, you’re no doubt reviewing all of your processes. Two that can make or break your guests’ perception of your facility are your liability waiver and check-in processes.

This past year, CenterEdge released a new waiver experience available for free to all users with an active license and service agreement (LSA), and if you haven’t done so already, now is a great time to schedule your upgrade. Also, check out these six tips to help you refresh your waiver, improve your guest experience, and reap all the benefits. 

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Topics: Integrated Waivers, Facility Operations, Birthday Party & Groups, Online Sales & Ticketing