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CenterEdge Software Blog

Top 10 Phrases Team Members Should Never Say

Posted by Sherry Howell on Jun 12, 2019 8:00:00 AM

The human element is an important component of providing your guests with the best possible experience.

Service interactions can be tough enough to navigate because every guest need and situation is different … and if a team member says the wrong thing, it can be like hitting the nuclear button.

Even the most seasoned team members have trouble saying the right phrases at the right time. But, without a doubt, there are some guest service phrases team members should avoid at all costs.

Read on for our top ten phrases that team members should never use.

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Topics: Employee Management, Facility Operations

CenterEdge Pro Tip: Make Redemption Games More Attractive With Bonus Point Denomination Bundles

Posted by Sherry Howell on Jun 5, 2019 8:00:00 AM

Coin pushers and other redemption games with added bonus point potential can be much more attractive to guests.

Are you looking for an easy way to increase guest engagement with your coin pusher games?

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Topics: CenterEdge Advantage POS, Facility Operations, Birthday Party & Groups, Cashless

7 Ways to Become a More Confident Team Member

Posted by Sherry Howell on May 29, 2019 8:00:00 AM

Confidence is a necessary trait that most successful people possess.

However, it’s a tricky one because it requires a delicate balance between confidence and humility. Too little confidence and you lose credibility with others, while too much confidence can cost you others’ support and, ultimately, their respect.

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Topics: Employee Management, Facility Operations

Free Point of Sale System Checklist

Posted by Sherry Howell on May 22, 2019 11:26:54 AM

A POS system should do much, much more than just process transactions.

The right solution can create efficiencies and enhance your FEC in ways you might never have expected—and in more than just one area. Take the test to see if yours is hitting the mark.

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Topics: Point of Sale, Access Control, Employee Management, Facility Operations, Cashless, Online Sales & Ticketing, Food & Beverage

5 Considerations to Help You Decide if a Centralized Events Call Center is Right for Your Multi-Location FEC

Posted by Sherry Howell on May 15, 2019 10:01:24 AM

Be prepared with these tips.

We recently discussed some of the top benefits when you consolidate the events booking offices of one or more sister FEC locations. If you’re thinking now might be a good time to dig a little deeper into the idea, we tapped on several long-time call center managers about some of the best ways to determine if establishing a call center is right for your business. Here are five big considerations you’ll need to explore – before you start looking for office space.

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Topics: Facility Operations, Birthday Party & Groups

How to Use Data to Make Smart Business Decisions Faster than Ever Before

Posted by Sherry Howell on May 8, 2019 9:46:02 AM

Introducing new CenterEdge Business Intelligence Tool

You’re a busy operator and if you’re like us, you probably spend time wondering if you’re doing all you can to grow your business or operate more efficiently. You’ve heard in seminars all about the importance of being data-driven and making smarter decisions. But what does that even mean in the real world?

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Topics: Reporting & Analytics, CenterEdge Advantage POS, Employee Management, Facility Operations

5 Questions a Market Feasibility Study Should Answer When Opening or Expanding an FEC or Location-based Entertainment Venue

Posted by Sherry Howell on May 1, 2019 11:33:20 AM

We asked industry expert Alan Kumpf of FunStruction Results to help answer some of the questions people often have about market studies when they’re starting out. Here’s what he had to say.

The amusement industry is exciting and looks like a fun, profitable business venture. But there are a lot of mistakes that new owners make if they don’t start off with the right approach.

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Topics: FEC, Facility Operations, Goal Setting

How to Deliver a Better Birthday Party Experience

Posted by Sherry Howell on Apr 24, 2019 10:27:21 AM

I recently attended a birthday party for a friend’s child at a new indoor climbing center. The facility had recently opened and there was a lot of hype surrounding its unique climbing structures and offerings.

When you’re the new entertainment venue in town, your facility will naturally get a lot of attention and new bookings of people who are eager to try out your offerings. But all the best attractions won’t bring guests back if you don’t live up to the hype with the right guest experience. Read on for five tips I developed from my recent visit so that you can deliver a better birthday party experience every time.

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Topics: Customer Loyalty, Integrated Waivers, Facility Operations, Birthday Party & Groups

Liability Waiver Maintenance 101: Giving Your Park’s Waiver Process a Good Spring Cleaning

Posted by Sherry Howell on Apr 17, 2019 10:20:40 AM

Liability waivers are a must for trampoline parks and are becoming more common than ever in family entertainment centers.

New attractions like axe throwing are obvious places for waivers, but it’s also a good idea to use liability waivers in conjunction with VR attractions as well. If you’re considering a new attraction or are just looking to do a little freshening up of your facility’s safety or guest service practices this spring, now’s the time to review your waiver process to see if it’s providing the right experience for your guests and your staff.

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Topics: Employee Management, Integrated Waivers, Facility Operations

Don't Make Price Your Main Selling Point for Birthday Parties and Group Events

Posted by Sherry Howell on Apr 10, 2019 8:00:00 AM

Tips to help make selling birthday party and group events at your FEC a faster, easier process.

Product pricing is one of those topics that can cause a lot of controversy for leaders in almost any business and the FEC and amusement industry is no different. Do you want to be the cheapest in town, the most expensive or somewhere in the middle? There’s no right answer. If you align your product and experience with the needs of your buyer in mind, you get to decide the right pricing strategy for selling

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Topics: Sales, Facility Operations, Birthday Party & Groups