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CenterEdge Software Blog

Sherry Howell

Recent Posts

5 Ways to Improve Cash Control in Your FEC

Posted by Sherry Howell on Sep 16, 2022 11:29:58 AM

Clear accountability, consistent processes, and a method for tracking are key components of strong cash (and risk) management. 

It is never pleasant to think about how your business may be impacted by employee theft. Unfortunately, though, it is something you need to help protect yourself from.  The best defense is a clear system of accountability, with systems and technology in place that can help you monitor the cash going in and out of your business. 

Theft can come in many shapes and sizes, so read on for 5 cash management best practices to help set your business up for success. 

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Topics: Sales, CenterEdge Advantage POS, Facility Operations, Cashless

How to Jumpstart Your Group Sales Battery

Posted by Sherry Howell on Sep 9, 2022 9:50:14 AM

Motivation tactics that can help you stay engaged - and winning.

Let’s face it. Over time, it can be easy for sales motivation to slip. You start getting lax about following processes, which in time may lead to lost sales. Those losses can diminish motivation even more, and soon it can feel like you can’t win. No fun.

But, there is hope! The good news is that it’s easy to jumpstart your sales motivation and your success rate. 

Read on for seven tips to help you get back on the road to success today.

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Topics: Sales, Employee Management, Facility Operations, Birthday Party & Groups

How Employee Recognition Improves Your Bottom Line

Posted by Sherry Howell on Sep 1, 2022 11:03:50 AM

A highly engaged team will work hard for your guests - and your business. 

With the upcoming Labor Day Holiday, it's time to recognize the people who make our guests' day each and every shift. The right approach to showing your appreciation can help keep your team engaged and performing highly.  

Take a quick few minutes to read this popular resource that can help you implement and refine the way you treat the team that makes magic for your guests. 

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Topics: Employee Management

The Best Approach to Collecting Guest Feedback

Posted by Sherry Howell on Aug 26, 2022 12:02:10 PM

The costs of ignoring feedback are high. Find your approach today. 

This week a group of excited and dedicated operators and managers met at Andretti’s Indoor Karting and Games in Buford, Georgia, to take a deep dive into building a strong guest, team member, and leadership experience. It was an outstanding “meeting of the minds” with many insights and best practices shared among the group.

One discussion centered around feedback. Maximizing the potential of guest feedback is critical to an outstanding guest experience. Today, we’re discussing five approaches to guest feedback so that you can decide the one(s) that make the most sense for your business.

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Topics: Customer Loyalty, Employee Management, Facility Operations

How to Delegate & Get More Done at Your FEC

Posted by Sherry Howell on Aug 11, 2022 1:20:15 PM

Letting go can be difficult to master, but it's the only way to accomplish everything you want to - and keep your sanity.

You probably have a project list that's a mile long, with more waiting to go on it. Since cloning yourself is out, you're most likely going to need to delegate some tasks in order to get everything done. But that's easier said than done.

To help you delegate the right way, we've updated one of our most popular posts with more best practices to help you accomplish more while staying sane.

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Topics: Employee Management, Facility Operations

Food for the Guest Experience Thought

Posted by Sherry Howell on Aug 5, 2022 11:49:02 AM

Get the key insights learned from a recent negative Facebook review that you can use to improve guest experience in - and out of - your facility. 

Guest service has been on my mind lately, but not for the reasons you might think. Read how restaurant reviews in a local Facebook community inspired important lessons to consider in your facility's guest experience.

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Topics: FEC, Trampoline Parks, Waterparks, Employee Management, Facility Operations, Food & Beverage

5 Tips for Better Party Communications

Posted by Sherry Howell on Jul 29, 2022 9:45:50 AM

Create custom event emails to deliver key information clearly and consistently.

Party and event coordinators often spend too much time repeatedly answering the same questions from parents and group contacts. 

And worse, sometimes guests don't ask questions and therefore make assumptions about their upcoming event. Those assumptions can lead to confusion and frustration for guests and your team.

The value of consistent and effective communication can't be underestimated. To help you develop the right communication flow, we're sharing five tips to help you leverage the power of automatic event communications.  

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Topics: Customer Loyalty, Employee Management, Facility Operations

How to Coach Your FEC Team

Posted by Sherry Howell on Jul 22, 2022 12:19:57 PM

Drive results by giving your best to each and every team member. 

During a time when hiring is so difficult, retention efforts become more important than ever. Pay, flexibility, and a fun work environment can all help keep retention high. 

One of the best ways to improve morale and promote a healthy work environment is to provide your team with thoughtful coaching and mentorship. And it's something that the best leaders do daily.

Today, we're sharing ten questions to help you jump-start meaningful coaching opportunities. 

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Topics: FEC, Trampoline Parks, Waterparks, Employee Management, Facility Operations

5 Operator Tips to Win More Sales

Posted by Sherry Howell on Jul 15, 2022 12:24:53 PM

Use these tips to provide a consistent approach to prospecting and following up with prospective buyers. 

Last month, we shared a two-part blog series that discussed selling to people with varying buying styles.

As a follow-up to that series, Laser One's Jim Mainardi contacted us to share his success and offer additional tips and tricks that earn him big results. When it comes to selling, it's important to use your creativity! Don't be afraid to try new ways to approach buyers, like the ones Jim shares with you in today's blog.  

Read on for five tips to help you win more sales for your family entertainment center. 

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Topics: Sales, Facility Operations, Birthday Party & Groups

5 Benefits of Sustainability Efforts for Your FEC

Posted by Sherry Howell on Jul 8, 2022 2:29:18 PM

Reduce costs, boost morale, and earn more business - all while making a positive environmental impact. 

 

Sustainability efforts are a high priority for many businesses, but not necessarily for the reasons you might think. Of course, concerns about environmental impact top the list, but did you know that sustainability can also help your business’s bottom line?

Today, we’re sharing five ways going green can benefit your business and make your competitors green with envy. 

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Topics: Customer Loyalty, Facility Operations, Food & Beverage