Topics: Facility Operations
For many FECs, one issue close to everyone’s mind remains how to bridge the gap between sales and marketing and operations.
In many businesses, these three departments (or job functions) couldn’t be further apart. The reality is, though, that the best companies create a symbiotic relationship between all three.
Every day, you strive to learn new ways to drive brand loyalty and enhance your guests’ experience. You’re keeping up with the trends, trying new recipes, looking towards the next new attraction or new package offering – anything to differentiate your business from the ever-growing competition.
Inbound and content marketing strategy is a practice that requires the perfect cocktail of art and science – and it’s always changing. But what hasn’t changed is that your consumer desires relevant, personalized content and offerings that speak directly to their needs, wants and interests.
Fall is fast approaching (yes, go ahead and order your pumpkin spice with wild abandon), and most of us in the amusement industry are gearing up for fall trade shows to learn what’s new and hot in the space.
While you’re on the hunt for your next attraction or product offering, it’s also a good time to evaluate the current state of your facility’s operations to make sure your systems and capabilities are enough to support your continued growth.
Your point of sale touches every guest and every dollar, so it’s a critical component of your success. Here are five warning signs that will let you know it’s time to consider an upgrade.
Every amusement park, water park, trampoline park or FEC owner wants to increase revenue and control operating costs, but both of these goals can take a hit during the offseason if the right steps aren’t taken.
As we say a bittersweet goodbye to summer, it’s time to start thinking about how to prepare your park or outdoor FEC for success in the offseason.
Motivation is one of the most valuable traits a leader or team member can possess but also one that can be difficult to maintain consistently. Lack of motivation can lead to frustration, overwhelm, poor work performance and even burnout.
Luckily though, it’s incredibly easy to give yourself – and your team – a pick-me-up to get back on the right track to delivering your best to each other and your guests. Here are five ways to get and stay motivated.
It’s easier to sell more to your existing customers than it is to get new ones (and it costs less, too). But many FECs and amusement destinations fail to make the most of each customer relationship.
More engaged and loyal guests will help you achieve more revenue, so focus on cultivating a flourishing customer relationship to get closer to your goals. Here are five steps to help you identify and entice your best guests.
Onboarding new team members is an essential part of any leader’s job, but onboarding processes often miss the mark. So much, in fact, that only 12% of employees believe their companies do a great job onboarding.
The key to a great onboarding process is consistency and a continuous focus on evolving your program. Read on for seven onboarding truths that will improve your new team member process today: