CenterEdge Software Blog

Last week, the CenterEdge team met with clients from all over North America to share best practices, challenges and ideas with each other during our first-ever user conference, Edge 2020.

Our team is busy digesting all the feedback and key takeaways from the event, which we will use to help us develop, deliver and communicate with you for the rest of 2020 and beyond, so be sure to subscribe to the blog so you never miss an update.

I recently attended a birthday party for a friend’s child at a new indoor climbing center. The facility had recently opened and there was a lot of hype surrounding its unique climbing structures and offerings.

When you’re the new entertainment venue in town, your facility will naturally get a lot of attention and new bookings of people who are eager to try out your offerings. But all the best attractions won’t bring guests back if you don’t live up to the hype with the right guest experience. Read on for five tips I developed from my recent visit so that you can deliver a better birthday party experience every time.

Liability waivers are a must for trampoline parks and are becoming more common than ever in family entertainment centers.

New attractions like axe throwing are obvious places for waivers, but it’s also a good idea to use liability waivers in conjunction with VR attractions as well. If you’re considering a new attraction or are just looking to do a little freshening up of your facility’s safety or guest service practices this spring, now’s the time to review your waiver process to see if it’s providing the right experience for your guests and your staff.

Save transaction time with these enhancements coming soon in CenterEdge Advantage Release 17.3!

Check out our Feature Release Video to get a peek at the new enhancements, and sign up for our training webinar so you can set up and use all the new features.

If your facility is practicing more waiver don’ts than do’s, you might be doing more harm than good.

When it comes to guest experience, every interaction counts. From the very first impression someone gets of your facility, they are forming an opinion about everything—from the color of your logo to the “hassle factor” of buying tickets and getting in the door. As Simon Sinek says, “Every decision you make is a piece of communication.” That means analyzing each step of your key processes to ensure your communication within the process aligns to your organizational values.

One often-overlooked process is how waivers are handled. A cumbersome waiver process can give guests a negative impression that can color their entire experience or cause them to actively seek out other negatives in your park. Read on to learn the 5 ways your waiver process could be killing your guests’ experience and valuable tips to fix it.

New CenterEdge Advantage Software Features Coming Soon in Release 17.2

We will soon launch CenterEdge Advantage Software Version 17.2! Check out our Feature Release Video to get a peek at the new enhancements, and sign up for our training webinar so you can set up and use all the new features.

CenterEdge Software, a leading provider of point-of-sale, online sales and reservations, and ticketing systems for entertainment and recreation facilities, is proud to announce that Anakeesta has selected CenterEdge Advantage Point of Sale as its POS system for its family-based attraction in downtown Gatlinburg, Tennessee that is set to open this summer.

 Anakeesta will use the CenterEdge Advantage Point of Sales system on more than 15 stations within Anakeesta and the Anakeesta Chondola. Additionally, the company will use Advantage Web to provide customers a convenient online experience to purchase their admission and Advantage Waivers to easily manage and process waivers for guests.

Before asking your guests to sign, make sure your company's release form is optimized for safety, legality and a positive customer experience.

The next release of CenterEdge Advantage, Version 17.1, is coming soon!  

To learn more about what’s on the way, check out our Feature Release Video below, and sign up to attend our training webinar. There you’ll learn how to set up and use all the new features once you upgrade.  Here’s a sneak peek:

• Customize discount buttons and functionality (:10 - :40)
• Customize marketing opt in message on waiver kiosks (:41 - :52)
• Newly redesigned split check screen to manage checkouts faster (:53 – 1:39)
• Deferred revenue capabilities for any barcode ticket item (1:40 – 2:03)
• Added kitchen display servers for improved use across multiple departments (2:04 – 2:40)

Thank you for your continued partnership with CenterEdge.  Register for our training webinar below.   As always, the session will be recorded, so you’ll receive the recording if you can’t attend the live session.  

Wednesday, March 15 at 1:00ET/12:00CT/10:00PT

We have lots of exciting features and upgrades on the way. To learn more about what’s new, watch our brief Feature Release Video, and be sure to sign up for our training webinar to learn how to set up and use the new features once you upgrade. A few hints:

• New integrations with Best Lockers and RoomKeyPMS Hotel Property Management Software (0:17-1:31)
• Additional security rights to control selling items to groups (1:32-1:54)
• Deferred Revenue Capability for Passes (1:55-2:45)
• New Discount Coupon functionality (2:46-3:24)
• Create Class Tracks and categorize Classes (3:25-4:07)
• Time Clock new features! (4:08-5:14)
• New options for waiver signature captures, text options for marketing, and more! (5:15-6:07)

We hope you’re as excited as we are! Register for our training webinar for a more in-depth look at the new features. Don’t worry if you can’t attend the live session; we’ll send a free recording afterwards to everyone who registered.

Tuesday,  December 13, 2016 1:30ET/12:30CT/10:30PT