MENU CLOSE

CenterEdge Software Blog

Top 10 Phrases Team Members Should Never Say

Posted by Sherry Howell on Jun 12, 2019 8:00:00 AM

The human element is an important component of providing your guests with the best possible experience.

Service interactions can be tough enough to navigate because every guest need and situation is different … and if a team member says the wrong thing, it can be like hitting the nuclear button.

Even the most seasoned team members have trouble saying the right phrases at the right time. But, without a doubt, there are some guest service phrases team members should avoid at all costs.

Read on for our top ten phrases that team members should never use.

Read More

Topics: Employee Management, Facility Operations

7 Ways to Become a More Confident Team Member

Posted by Sherry Howell on May 29, 2019 8:00:00 AM

Confidence is a necessary trait that most successful people possess.

However, it’s a tricky one because it requires a delicate balance between confidence and humility. Too little confidence and you lose credibility with others, while too much confidence can cost you others’ support and, ultimately, their respect.

Read More

Topics: Employee Management, Facility Operations

Free Point of Sale System Checklist

Posted by Sherry Howell on May 22, 2019 11:26:54 AM

A POS system should do much, much more than just process transactions.

The right solution can create efficiencies and enhance your FEC in ways you might never have expected—and in more than just one area. Take the test to see if yours is hitting the mark.

Read More

Topics: Point of Sale, Access Control, Employee Management, Facility Operations, Cashless, Online Sales & Ticketing, Food & Beverage

How to Use Data to Make Smart Business Decisions Faster than Ever Before

Posted by Sherry Howell on May 8, 2019 9:46:02 AM

Introducing new CenterEdge Business Intelligence Tool

You’re a busy operator and if you’re like us, you probably spend time wondering if you’re doing all you can to grow your business or operate more efficiently. You’ve heard in seminars all about the importance of being data-driven and making smarter decisions. But what does that even mean in the real world?

Read More

Topics: Reporting & Analytics, CenterEdge Advantage POS, Employee Management, Facility Operations

Liability Waiver Maintenance 101: Giving Your Park’s Waiver Process a Good Spring Cleaning

Posted by Sherry Howell on Apr 17, 2019 10:20:40 AM

Liability waivers are a must for trampoline parks and are becoming more common than ever in family entertainment centers.

New attractions like axe throwing are obvious places for waivers, but it’s also a good idea to use liability waivers in conjunction with VR attractions as well. If you’re considering a new attraction or are just looking to do a little freshening up of your facility’s safety or guest service practices this spring, now’s the time to review your waiver process to see if it’s providing the right experience for your guests and your staff.

Read More

Topics: Employee Management, Integrated Waivers, Facility Operations

Make Your Guest Experience Better and a Build a Great Team at Your Park or FEC

Posted by Sherry Howell on Mar 27, 2019 8:00:00 AM

How recognition — when done correctly — can make all the difference.

In the family entertainment industry, most of us firmly believe that we’re in the “day-making” business and that it’s our job to help people build lasting memories and stronger relationships. If you think about it, each memory that we help create isn’t the sum of every little detail of a guest’s time with us, but rather, some high point, feeling or interaction makes a difference to that person. A moment like this becomes a perfect snapshot in someone’s mind.

Read More

Topics: Employee Management

Free Training Resource for FEC Team Members

Posted by Sherry Howell on Feb 13, 2019 10:42:09 AM

Being the face of the FEC is not always an easy job—like keeping that bright smile shining and making sure you have all the answers all the time.

But if you’re not having fun, you’re definitely not doing it right! Use this easy Q and A checklist to make sure you’re hitting all the essentials, so instead of worrying about your top to do’s you can focus on the fun.

Read More

Topics: FEC, Sales, Employee Management, Facility Operations, Birthday Party & Groups

How to Overcome Sales Growth Obstacles in Your FEC

Posted by Sherry Howell on Jan 23, 2019 11:14:13 AM

Discover what’s holding your frontline sales team back from achieving success.

Many people see sales as a job function that only a unique few undertake, but the truth is that every day, humans are trying to get other people to buy something. As children, we sell our friends on the game we want to play. As teens, we’re selling a potential date on why they should go out with us. And as adults, we’re selling our coworkers, bosses and clients on our ideas and offerings. But for some reason, the word “sales” invokes feelings of displeasure or even fear, and can cause us to fall short of our potential because we have preconceived notions that it’s hard, unwelcome or generally not something we want to do.

Read More

Topics: FEC, Employee Management, Facility Operations

CenterEdge Pro Tip: How to Reap the Benefits of Electronic Event Invitations in Your FEC

Posted by Sherry Howell on Jan 16, 2019 8:00:00 AM

Maximize your use of electronic event invitations at your FEC to handle RSVPs, waivers and more.

Think electronic event invitations are just a value-add for guests? Think again. Today’s CenterEdge Pro Tip video discusses other key benefits that will help your FEC maximize the potential of an integrated electronic invitation system with Advantage Groups. Using electronic event invitations, you can track everything from RSVPs to waivers all while collecting data for future marketing efforts.

Read More

Topics: FEC, Point of Sale, Reporting & Analytics, Employee Management, Facility Operations, Birthday Party & Groups

5 Tips to Get You on the Right Path to Helping Angry FEC Guests

Posted by Sherry Howell on Jan 2, 2019 11:55:33 AM

How to masterfully manage difficult amusement park guest interactions while maintaining the relationship – and your cool.

Without a doubt, handling angry park customers (or coworkers) is one of the most difficult parts of anyone’s job. Tense interactions invoke both physical and psychological responses in us that can make a tough situation worse if we don’t handle them appropriately. And our reactions to those moments can leave a lasting impact on guests’ repeat visits, our reputation at work and even our business’ standing in the community. Bottom line, it’s a big deal and one that you need a plan for – before the next difficult situation arises. To do it right means not only putting all the pieces together into a well-rounded approach to service recovery, but also being ready for the tough times with these five tips.

Read More

Topics: Customer Loyalty, Employee Management, Facility Operations