CenterEdge Software Blog

Amusement facilities all over the world are no doubt feeling the impact of COVID-19 in their communities.

Now, more than ever, it’s important for your business to do what it can to be a pillar of comfort and joy in the community. But times of uncertainty often leave us feeling out of control, which can lead to rash decisions and panic.

Guest expectations are getting higher every year, which means maintaining high levels of satisfaction can be an increasingly difficult goal to achieve.

In fact, 54% of consumers expressed having higher expectations for service now than they did a year ago (66% of consumers aged 18-34). That means it’s even more important than ever to be at your customer-service best.

Here are 4 other consumer data points that your FEC should pay attention to – plus other tips to help you grow.

In a recent feature article by LAI Games, Brand Engagement Director Sherry Howell explains the number one way FEC’s can come out on top: by instilling core values and purpose into the team that makes the magic happen every day.

After working with sales teams for over six years, one of the struggles I hear about most is that sales team members don’t feel valued or supported by management.

Motivation is one of the most valuable traits a leader or team member can possess but also one that can be difficult to maintain consistently. Lack of motivation can lead to frustration, overwhelm, poor work performance and even burnout. 

Luckily though, it’s incredibly easy to give yourself – and your team – a pick-me-up to get back on the right track to delivering your best to each other and your guests. Here are five ways to get and stay motivated.

Onboarding new team members is an essential part of any leader’s job, but onboarding processes often miss the mark. So much, in fact, that only 12% of employees believe their companies do a great job onboarding. 

The key to a great onboarding process is consistency and a continuous focus on evolving your program.  Read on for seven onboarding truths that will improve your new team member process today:

CenterEdge recently had the opportunity to sponsor and attend Foundations Entertainment University in Chicago, where FEC owners, operators and enthusiasts came together to learn, network and make decisions about their businesses. 

Naturally, one topic spoken about throughout was the importance of delivering an exceptional guest experience. Most of us would agree that delivering an unrivaled guest experience is a top priority in the entertainment world … but it’s also easier said than done. Why is that? 

Maintaining an efficient family entertainment center or amusement facility is a tough balancing act, but one area that needs constant focus is cost management.

Unfortunately, thousands of dollars may still be slipping through the cracks of your business thanks to hidden costs.

Great leaders know that delegation means the difference between workload balance and burnout.

When done correctly, delegating not only benefits the manager but also provides growth and leadership opportunities to team members. However, it’s more complicated than simply telling others what to do.

We put together a few do’s and don’ts to help you refine your ability to delegate as a leader:

The human element is an important component of providing your guests with the best possible experience.

Service interactions can be tough enough to navigate because every guest need and situation is different … and if a team member says the wrong thing, it can be like hitting the nuclear button.

Even the most seasoned team members have trouble saying the right phrases at the right time. But, without a doubt, there are some guest service phrases team members should avoid at all costs.

Read on for our top ten phrases that team members should never use.