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CenterEdge Software Blog

How to Jumpstart Your Group Sales Battery

Posted by Sherry Howell on Sep 9, 2022 9:50:14 AM

Motivation tactics that can help you stay engaged - and winning.

Let’s face it. Over time, it can be easy for sales motivation to slip. You start getting lax about following processes, which in time may lead to lost sales. Those losses can diminish motivation even more, and soon it can feel like you can’t win. No fun.

But, there is hope! The good news is that it’s easy to jumpstart your sales motivation and your success rate. 

Read on for seven tips to help you get back on the road to success today.

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Topics: Sales, Employee Management, Facility Operations, Birthday Party & Groups

How Employee Recognition Improves Your Bottom Line

Posted by Sherry Howell on Sep 1, 2022 11:03:50 AM

A highly engaged team will work hard for your guests - and your business. 

With the upcoming Labor Day Holiday, it's time to recognize the people who make our guests' day each and every shift. The right approach to showing your appreciation can help keep your team engaged and performing highly.  

Take a quick few minutes to read this popular resource that can help you implement and refine the way you treat the team that makes magic for your guests. 

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Topics: Employee Management

The Best Approach to Collecting Guest Feedback

Posted by Sherry Howell on Aug 26, 2022 12:02:10 PM

The costs of ignoring feedback are high. Find your approach today. 

This week a group of excited and dedicated operators and managers met at Andretti’s Indoor Karting and Games in Buford, Georgia, to take a deep dive into building a strong guest, team member, and leadership experience. It was an outstanding “meeting of the minds” with many insights and best practices shared among the group.

One discussion centered around feedback. Maximizing the potential of guest feedback is critical to an outstanding guest experience. Today, we’re discussing five approaches to guest feedback so that you can decide the one(s) that make the most sense for your business.

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Topics: Customer Loyalty, Employee Management, Facility Operations

How to Delegate & Get More Done at Your FEC

Posted by Sherry Howell on Aug 11, 2022 1:20:15 PM

Letting go can be difficult to master, but it's the only way to accomplish everything you want to - and keep your sanity.

You probably have a project list that's a mile long, with more waiting to go on it. Since cloning yourself is out, you're most likely going to need to delegate some tasks in order to get everything done. But that's easier said than done.

To help you delegate the right way, we've updated one of our most popular posts with more best practices to help you accomplish more while staying sane.

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Topics: Employee Management, Facility Operations

Food for the Guest Experience Thought

Posted by Sherry Howell on Aug 5, 2022 11:49:02 AM

Get the key insights learned from a recent negative Facebook review that you can use to improve guest experience in - and out of - your facility. 

Guest service has been on my mind lately, but not for the reasons you might think. Read how restaurant reviews in a local Facebook community inspired important lessons to consider in your facility's guest experience.

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Topics: FEC, Trampoline Parks, Waterparks, Employee Management, Facility Operations, Food & Beverage

5 Tips for Better Party Communications

Posted by Sherry Howell on Jul 29, 2022 9:45:50 AM

Create custom event emails to deliver key information clearly and consistently.

Party and event coordinators often spend too much time repeatedly answering the same questions from parents and group contacts. 

And worse, sometimes guests don't ask questions and therefore make assumptions about their upcoming event. Those assumptions can lead to confusion and frustration for guests and your team.

The value of consistent and effective communication can't be underestimated. To help you develop the right communication flow, we're sharing five tips to help you leverage the power of automatic event communications.  

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Topics: Customer Loyalty, Employee Management, Facility Operations

How to Coach Your FEC Team

Posted by Sherry Howell on Jul 22, 2022 12:19:57 PM

Drive results by giving your best to each and every team member. 

During a time when hiring is so difficult, retention efforts become more important than ever. Pay, flexibility, and a fun work environment can all help keep retention high. 

One of the best ways to improve morale and promote a healthy work environment is to provide your team with thoughtful coaching and mentorship. And it's something that the best leaders do daily.

Today, we're sharing ten questions to help you jump-start meaningful coaching opportunities. 

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Topics: FEC, Trampoline Parks, Waterparks, Employee Management, Facility Operations

How to Hit a Guest Experience Grand Slam

Posted by Sherry Howell on Jun 24, 2022 11:02:30 AM

Hit guest experience out of the park with these tips.

Last Sunday, many of our CenterEdge team members and their families came together for the first company-wide outing in over two years.

One of our most cherished regular events prior to COVID was attending a Durham Bulls minor league baseball game for some food, fun, and togetherness.

Our event was packed and, as it was Father's Day, our goal was to make our CenterEdge dads - and all of our team members and families, feel special. 

The staff and teams at the Durham Bulls game hit a home run for us. Today, we're sharing five guest experience moments that we think are a real catch. (We'll stop with the puns soon, promise.)

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Topics: Customer Loyalty, Employee Management, Facility Operations

7 Tips to Improve Work Between Sales and Operations

Posted by Sherry Howell on May 27, 2022 11:54:47 AM

It's time to make it clear that everyone is in sales - and operations - on a thriving team.

How many times have you heard about "those crazy salespeople" or "those grumpy operations folks?" If you're a business owner, you've probably heard these cross-departmental complaints more often than you care to. 

Operations teams can sometimes feel like sales "overpromises," making it extremely difficult for banquet or events staff to deliver what was sold.

In turn, sales teams often complain that their operations teammates don't "go the extra mile" or misstep on what was expected. 

These friction points are common to nearly every business in every industry, so today, we're expanding on the tips we discussed in the most popular CenterEdge article to date. 

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Topics: Sales, Employee Management, Facility Operations

7 Tips for Getting User-Generated Content in Your FEC

Posted by Sherry Howell on May 20, 2022 12:51:25 PM

User-generated content can create brand awareness, build trust, and help you engage with your audience - with less of the heavy lifting.  

Family entertainment businesses have no shortage of opportunities for social media gold. But many marketers often feel at a loss for what to post and when.

Some of the beauty of this type of marketing is that it's more accessible than ever before. While some content should be polished and professional, other posts can and should be organic and edgy.

Photo and video content often increases your reach and generates more engagement than other types. But before you groan that you'll have to coerce one of your team members to be the "talking head" in your next video series, don't forget about the untapped potential of user-generated content (UGC). Today, we're sharing seven tips to help you encourage your guests to create and share pictures and videos. 

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Topics: FEC, Customer Loyalty, Marketing, Sales, Employee Management, Facility Operations