CenterEdge Software Blog

Onboarding new team members is an essential part of any leader’s job, but onboarding processes often miss the mark. So much, in fact, that only 12% of employees believe their companies do a great job onboarding. 

The key to a great onboarding process is consistency and a continuous focus on evolving your program.  Read on for seven onboarding truths that will improve your new team member process today:

CenterEdge recently had the opportunity to sponsor and attend Foundations Entertainment University in Chicago, where FEC owners, operators and enthusiasts came together to learn, network and make decisions about their businesses. 

Naturally, one topic spoken about throughout was the importance of delivering an exceptional guest experience. Most of us would agree that delivering an unrivaled guest experience is a top priority in the entertainment world … but it’s also easier said than done. Why is that? 

Maintaining an efficient family entertainment center or amusement facility is a tough balancing act, but one area that needs constant focus is cost management.

Unfortunately, thousands of dollars may still be slipping through the cracks of your business thanks to hidden costs.

Great leaders know that delegation means the difference between workload balance and burnout.

When done correctly, delegating not only benefits the manager but also provides growth and leadership opportunities to team members. However, it’s more complicated than simply telling others what to do.

We put together a few do’s and don’ts to help you refine your ability to delegate as a leader:

The human element is an important component of providing your guests with the best possible experience.

Service interactions can be tough enough to navigate because every guest need and situation is different … and if a team member says the wrong thing, it can be like hitting the nuclear button.

Even the most seasoned team members have trouble saying the right phrases at the right time. But, without a doubt, there are some guest service phrases team members should avoid at all costs.

Read on for our top ten phrases that team members should never use.

Confidence is a necessary trait that most successful people possess.

However, it’s a tricky one because it requires a delicate balance between confidence and humility. Too little confidence and you lose credibility with others, while too much confidence can cost you others’ support and, ultimately, their respect.

Introducing new CenterEdge Business Intelligence Tool

You’re a busy operator and if you’re like us, you probably spend time wondering if you’re doing all you can to grow your business or operate more efficiently. You’ve heard in seminars all about the importance of being data-driven and making smarter decisions. But what does that even mean in the real world?

Liability waivers are a must for trampoline parks and are becoming more common than ever in family entertainment centers.

New attractions like axe throwing are obvious places for waivers, but it’s also a good idea to use liability waivers in conjunction with VR attractions as well. If you’re considering a new attraction or are just looking to do a little freshening up of your facility’s safety or guest service practices this spring, now’s the time to review your waiver process to see if it’s providing the right experience for your guests and your staff.

How recognition — when done correctly — can make all the difference.

In the family entertainment industry, most of us firmly believe that we’re in the “day-making” business and that it’s our job to help people build lasting memories and stronger relationships. If you think about it, each memory that we help create isn’t the sum of every little detail of a guest’s time with us, but rather, some high point, feeling or interaction makes a difference to that person. A moment like this becomes a perfect snapshot in someone’s mind.