Guest service has been on my mind lately, but not for the reasons you might think. Read how restaurant reviews in a local Facebook community inspired important lessons to consider in your facility's guest experience.
Topics: FEC, Trampoline Parks, Waterparks, Employee Management, Facility Operations, Food & Beverage
During a time when hiring is so difficult, retention efforts become more important than ever. Pay, flexibility, and a fun work environment can all help keep retention high.
One of the best ways to improve morale and promote a healthy work environment is to provide your team with thoughtful coaching and mentorship. And it's something that the best leaders do daily.
Today, we're sharing ten questions to help you jump-start meaningful coaching opportunities.
Topics: FEC, Trampoline Parks, Waterparks, Employee Management, Facility Operations
There has been a recent influx of onboarding new FEC and amusement team members and that includes a lot of new supervisors and managers. We’ve been getting a lot of questions about onboarding new managers and the skills they need to be able to run effective shifts and oversee operations. So we put together this getting started guide to help new managers build a strong foundation. And as always, we’re here to help.
Topics: FEC, Trampoline Parks, Amusement Parks, Reporting & Analytics, CenterEdge Advantage POS, Employee Management, Facility Operations, Online Sales & Ticketing
The labor shortage has been a hot topic in retail and hospitality for employers and consumers alike. Lately, I have seen a few frontline team members expressing how difficult it is to work some days given the increased traffic and reduced staff.
I have also noticed a few unique ways that establishments have handled the crisis that I thought might be worth sharing. Read on for a few tips and attention-grabbing ideas that might help you manage the situation in ways that keep your team and your guests happy.
Topics: FEC, Trampoline Parks, Waterparks, Customer Loyalty, Amusement Parks, Employee Management
We recently discussed how we've been hearing stories of business owners experiencing more negative interactions with guests in recent months, and how to navigate those troubled waters in ways that can resolve problems before they escalate.
But besides the stress of the last year taking its toll, what could be causing so many new complaints? I believe many of the complaints businesses are getting have the same root cause they've always had: the guest experience killer known as customer friction.
The pandemic has created a lot of friction for consumers and businesses in the last year. With the developments of ever-changing guidelines and policies, it's no wonder guests and business owners alike are feeling the effects. That's why it makes sense to get back to basics and take a fresh look at your FEC's current practices and determine whether they're helping, or hurting your overall guest experiences. Read on for five ways to reduce friction in your facility.
Topics: FEC, Point of Sale, Trampoline Parks, Customer Loyalty
We were recently asked to partner with the AttractionPros and other industry suppliers to offer messages and advice for amusement facilities during these challenging times. We are proud to say that nearly 30 companies have come together to share how they have navigated these times, continued to support our industry, and to offer unique messages to help build motivation. In addition, you also have free access to a new guide: Suppliers Speak: Attractions Industry Providers Share their Messages, full of articles to help your business thrive now and in the future. Read on for more information and to download your free guide today.
Topics: FEC, Point of Sale, Trampoline Parks, Museums, Waterparks, Zoos & Aquariums, Amusement Parks, Memberships, CenterEdge News, CenterEdge Advantage POS, Facility Operations
The best leaders in any industry make managing people look easy when in reality, it’s anything but! In nearly every survey on employee engagement, the top reasons cited for why employees quit or feel disengaged tie directly back to management. Poor communication, a lack of feeling supported or valued, and unclear career pathing are all common threads that cause lost morale and costly turnover.
So how does a committed manager combat these top three detractors? The answers could lie in changing the questions you ask in staff interactions that you’re already having - at staff check-in, in the breakroom, at shift-end, or in regular performance management conversations. I asked people who work in many different industries to share the questions asked by managers that resonated the most, made them feel supported, and inspired them to do their best work. Here are ten of the best.
Topics: FEC, Trampoline Parks, Waterparks, Employee Management, Facility Operations
Fraud prevention can be a scary topic because no one wants to believe team members could steal from their employer. But you can't leave prevention up to chance. To set your business up for solid cash control, we've updated this important post to give you everything you need to take the fear out of fraud prevention.
Topics: FEC, Point of Sale, Trampoline Parks, Waterparks, Reporting & Analytics, CenterEdge Advantage POS, Employee Management
Today’s CenterEdge Pro Tip offers five steps to help you implement a better gift card sales season. Follow these quick tips to get started today.
Topics: FEC, Point of Sale, Trampoline Parks, Museums, Waterparks, Zoos & Aquariums, Sales, CenterEdge News, CenterEdge Advantage POS, Facility Operations, Cashless, CenterEdge Client Success, Online Sales & Ticketing
As you continue to adapt to the challenges each new day brings, it also makes sense to take a broader look at industry trends and consider whether your plan will put your business ahead of, or behind, the competition.
We were asked not long ago to provide our analysis of the 2020 FunRating Report, provided by Amusement Advantage, to help facilities make sense of survey results from over 600 attractions across the family entertainment and amusement industry. Our full five-part analysis was published inside the report, but here we wanted to share three of the key takeaways that can help you continue to think creatively about your operation now, and in the future.
Topics: FEC, Trampoline Parks, Museums, Waterparks, Zoos & Aquariums, Customer Loyalty, CenterEdge News, Facility Operations, CenterEdge Client Success
