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CenterEdge Software Blog

5 Simple Steps to Help New Shift Leaders and Managers at Your FEC

Posted by Sherry Howell on Jun 23, 2021 4:38:05 PM

Today’s blog was written by CenterEdge Trainer, Alex Buenrostro, with input from two FEC industry veterans from our training team, Andy Rye and Matthew Mayer. 

By Alex Buenrostro

There has been a recent influx of onboarding new FEC and amusement team members and that includes a lot of new supervisors and managers. We’ve been getting a lot of questions about onboarding new managers and the skills they need to be able to run effective shifts and oversee operations. So we put together this getting started guide to help new managers build a strong foundation. And as always, we’re here to help.

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Topics: FEC, Trampoline Parks, Amusement Parks, Reporting & Analytics, CenterEdge Advantage POS, Employee Management, Facility Operations, Online Sales & Ticketing

6 Tips to Help You Manage the Labor Shortage at Your FEC

Posted by Sherry Howell on May 19, 2021 10:20:31 AM

Transparency, consistency, and creativity might help in the days of doing more with less. 

The labor shortage has been a hot topic in retail and hospitality for employers and consumers alike. Lately, I have seen a few frontline team members expressing how difficult it is to work some days given the increased traffic and reduced staff. 

I have also noticed a few unique ways that establishments have handled the crisis that I thought might be worth sharing. Read on for a few tips and attention-grabbing ideas that might help you manage the situation in ways that keep your team and your guests happy.

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Topics: FEC, Trampoline Parks, Waterparks, Customer Loyalty, Amusement Parks, Employee Management

5 Ways to Reduce Painful Customer Friction in Your FEC

Posted by Sherry Howell on May 6, 2021 9:21:12 AM

Consumers are more discerning than ever; set your facility up for success from the start.

We recently discussed how we've been hearing stories of business owners experiencing more negative interactions with guests in recent months, and how to navigate those troubled waters in ways that can resolve problems before they escalate.

But besides the stress of the last year taking its toll, what could be causing so many new complaints? I believe many of the complaints businesses are getting have the same root cause they've always had: the guest experience killer known as customer friction. 

The pandemic has created a lot of friction for consumers and businesses in the last year. With the developments of ever-changing guidelines and policies, it's no wonder guests and business owners alike are feeling the effects. That's why it makes sense to get back to basics and take a fresh look at your FEC's current practices and determine whether they're helping, or hurting your overall guest experiences. Read on for five ways to reduce friction in your facility.  

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Topics: FEC, Point of Sale, Trampoline Parks, Customer Loyalty

New FEC Operator Resources

Posted by Sherry Howell on Nov 10, 2020 9:51:57 AM

We're sharing new tools to help your facility recover and thrive. 

We were recently asked to partner with the AttractionPros and other industry suppliers to offer messages and advice for amusement facilities during these challenging times. We are proud to say that nearly 30 companies have come together to share how they have navigated these times, continued to support our industry, and to offer unique messages to help build motivation. In addition, you also have free access to a new guide: Suppliers Speak: Attractions Industry Providers Share their Messages, full of articles to help your business thrive now and in the future. Read on for more information and to download your free guide today. 

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Topics: FEC, Point of Sale, Trampoline Parks, Museums, Waterparks, Zoos & Aquariums, Amusement Parks, Memberships, CenterEdge News, CenterEdge Advantage POS, Facility Operations

Top 10 FEC Employee Coaching Questions

Posted by Sherry Howell on Nov 3, 2020 12:05:49 PM

Build rapport and morale with these coaching questions. 

The best leaders in any industry make managing people look easy when in reality, it’s anything but! In nearly every survey on employee engagement, the top reasons cited for why employees quit or feel disengaged tie directly back to management. Poor communication, a lack of feeling supported or valued, and unclear career pathing are all common threads that cause lost morale and costly turnover.

So how does a committed manager combat these top three detractors? The answers could lie in changing the questions you ask in staff interactions that you’re already having - at staff check-in, in the breakroom, at shift-end, or in regular performance management conversations. I asked people who work in many different industries to share the questions asked by managers that resonated the most, made them feel supported, and inspired them to do their best work. Here are ten of the best.

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Topics: FEC, Trampoline Parks, Waterparks, Employee Management, Facility Operations

5 Steps to Secure FEC Cash Control

Posted by Sherry Howell on Oct 26, 2020 3:33:33 PM

The secret to solid cash control is culture, processes, accountability, and oversight. 

Fraud prevention can be a scary topic because no one wants to believe team members could steal from their employer. But you can't leave prevention up to chance. To set your business up for solid cash control, we've updated this important post to give you everything you need to take the fear out of fraud prevention.

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Topics: FEC, Point of Sale, Trampoline Parks, Waterparks, Reporting & Analytics, CenterEdge Advantage POS, Employee Management

CenterEdge Pro Tip: Maximizing Your FEC's Holiday Gift Card Sales

Posted by Sherry Howell on Sep 23, 2020 11:35:09 AM

Get ready for a more successful holiday gift card sales season this year. 

Today’s CenterEdge Pro Tip offers five steps to help you implement a better gift card sales season. Follow these quick tips to get started today.

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Topics: FEC, Point of Sale, Trampoline Parks, Museums, Waterparks, Zoos & Aquariums, Sales, CenterEdge News, CenterEdge Advantage POS, Facility Operations, Cashless, CenterEdge Client Success, Online Sales & Ticketing

3 Guest Satisfaction Report Insights You Need to Know About

Posted by Sherry Howell on Jul 29, 2020 10:00:00 AM

Guest experience may be changing, but one fact remains - use data to inform your strategy. 

As you continue to adapt to the challenges each new day brings, it also makes sense to take a broader look at industry trends and consider whether your plan will put your business ahead of, or behind, the competition. 

We were asked not long ago to provide our analysis of the 2020 FunRating Report, provided by Amusement Advantage, to help facilities make sense of survey results from over 600 attractions across the family entertainment and amusement industry. Our full five-part analysis was published inside the report, but here we wanted to share three of the key takeaways that can help you continue to think creatively about your operation now, and in the future. 

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Topics: FEC, Trampoline Parks, Museums, Waterparks, Zoos & Aquariums, Customer Loyalty, CenterEdge News, Facility Operations, CenterEdge Client Success

CenterEdge Pro Tip: Sell Individual Tickets for Special Events & Classes

Posted by Sherry Howell on Jul 15, 2020 10:00:00 AM

Learn how CenterEdge Classes can help you build more compelling and easy-to-purchase offerings for your guests. 

Today’s CenterEdge Pro Tip offers your facility more flexbility when creating and selling your offerings. 

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Topics: FEC, Point of Sale, Trampoline Parks, Museums, Waterparks, Sales, Facility Operations, Online Sales & Ticketing

Rethinking Your Facility Management Approach: Training

Posted by Sherry Howell on May 21, 2020 8:00:00 AM

Systems are ready. Offerings are updated. Capacity management controls are in place. For many facilities, it's showtime. But is your team ready?

To wrap up our blog series, Rethinking Your Facility Management Approach, we’d like to share a quick word of encouragement along with a few tips to consider when outlining your training plan for reopening your FEC. Take these three final steps to prepare to reopen.

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Topics: FEC, Point of Sale, Trampoline Parks, Museums, Waterparks, Zoos & Aquariums, Customer Loyalty, CenterEdge Advantage POS, Employee Management, Facility Operations