CenterEdge Software Blog

Great experience and customer loyalty go hand-in-hand, don’t they? It isn’t easy to consistently capture a customer’s loyalty but the best parks and FECs manage it so flawlessly that they immediately stand out.

I recently had a purchase experience that was so noteworthy I couldn’t wait to share it with you. Here are five things I experienced that have turned me into a loyal fan and can help you impress even the most jaded, guest-experience critic.

Practical tips for setting meaningful goals for your FEC.

The holidays sure are busy, aren’t they? Navigating all the festivities and facility park events along with your family obligations will no doubt require some major juggling, but hopefully you’ll be able to take some time to relax and enjoy it. With the new year approaching fast, it’s time to nail down those 2019 goals so you can hit the ground running in January. But setting and achieving goals are often easier said than done, so we’ve provided five tips to help you craft or refine your 2019 FEC goals to turn them into a reality and keep you from failed resolutions.

Using the right language, frontline sales can grow per capita spending one conversation at a time.

Increasing per capita spending at the frontline is arguably the most important, but often overlooked, focus that can make an entertainment facility thrive. It’s that elusive unicorn that appears to be just out of reach. We see it. We want it. But how do we get it?

Time Clock and Scheduling Tricks

You probably have a few point of sale software tricks that help you better manage your business on a daily basis. We have collected some of these tips from clients and team members — and today, we’re sharing a Pro Tip from Jill Rempert at Epic Air in South Elgin, Illinois.

CenterEdge Software, a leading provider of point-of-sale, online sales and reservations, and ticketing systems for entertainment and recreation facilities, is pleased to announce its new integration with FetchRev, a fully-automated marketing platform.

Integrating directly into CenterEdge Advantage POS 19.1, FetchRev will give family entertainment and amusement facility clients the opportunity to automatically target guests with customized special offers and campaigns. This enables guests to act immediately on a facility’s offer, breaking down purchase barriers and increasing revenue for the facility.

Best practices to help you manage your FEC or amusement park's charitable giving better, easier and faster.

If you’ve been in the fun business for long, you’ve probably been asked by local fundraising organizations, schools, sports teams or companies about partnering or donating. Should you simply write a check, offer a fundraising event, host a trampoline park party or donate a portion of a night’s proceeds? There are many ways that you can make partnering with your community a win for everyone. And what’s even better, tracking and managing your donations can be done seamlessly, without causing administrative headaches or complicated staff procedures thanks to party software.

Don’t guess at how to give to your community – read on for the ins and outs of these five approaches that can help make your FEC fundraising efforts pain-free experiences.

CenterEdge Software, a leading provider of point of sale, online sales and reservations, and ticketing systems for entertainment and recreation facilities, will exhibit at the International Association of Amusement Parks and Attractions’ (IAAPA) Attractions Expo 2018 from November 13-16 at the Orange County Convention Center in Orlando, Florida.

CenterEdge team members will be at Booth #1846 to demonstrate its comprehensive point-of-sale software for the amusement, entertainment and family entertainment center (FEC) industries.

Upgrade your guest experience and increase revenue and efficiency with these six tips.

Mobile point of sale stations are a no-brainer in large facilities with a fluctuating traffic flow, but nearly any size facility can use mobile stations to improve operations in the front and back of the house. They allow your park to operate flexibly so that you can provide your guests with the best experience and fastest service possible. But are you doing all that you can with your mobile stations? Read on for six ways to take full advantage of mobile stations in your park – and reap all the benefits.

IAAPA's Funworld Magazine featured CenterEdge Brand Engagement Director, Sherry Howell, in an article about software solutions for water parks.

Sherry answered questions about what software solutions can strengthen and provide peace of mind for water park operations.

Meet the five Excellence Award winners and finalists of the 2018 Customer Service Week Challenge

We had such a great response for the Customer Service Week Challenge! Responses came from all over the U.S. and it was great to read about all the terrific things your team members are doing. From party hosts to admissions staff all the way to maintenance, it’s so obvious when team members have that “it” thing that makes a difference. It was so hard choosing winners, but here are the top five winners and finalists who prove that “Excellence Happens Here” at their facilities.