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CenterEdge Software Blog

3 Things You Can Do Today So Your FEC’s Online Sales Come Back Strong

Posted by Sherry Howell on Apr 8, 2020 9:00:00 AM

Schedule your free upgrade to the new Advantage Web before May 31 and CenterEdge will also provide custom theming at no cost.

Your FEC’s or amusement park’s online store is one of the most powerful tools in your arsenal to help you rebound from the COVID-19 crisis.  Allowing guests to buy from you anytime, anywhere and on any device can increase sales of any product or combo you offer.

If you haven't already, take advantage of this opportunity and put your facility in position to reap the benefits of CenterEdge’s newest online store experience by upgrading for free to Advantage Web. Here are 3 advantages of upgrading your online store now. 

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Topics: FEC, Access Control, CenterEdge Advantage POS, Facility Operations, Online Sales & Ticketing

3 Reasons Why You Should Upgrade Your FEC's Liability Waiver Now

Posted by Sherry Howell on Apr 1, 2020 10:00:00 AM

Upgrade your waiver system now to prepare your business to welcome guests back.

While your first priorities right now are to keep those around you healthy and safe, you’re no doubt thinking of how to reduce the impacts of this unforeseen situation on your business.

In addition to keeping abreast of what medical organizations and local authorities are communicating, remember that member organizations such as IAAPA, IATP and AMOA offer a wealth of resources, legislative action items and continual updates to help you stay informed.

With the time you have left managing all those very important tasks, it’s a good idea to address all those other important, but not previously urgent, action items you’ve been meaning to take care of so that when you’re ready to reopen, you’ll set out at maximum efficiency.  

Once the isolation restrictions lift, your FEC or amusement facility will want to be prepared to welcome the public and your guests back. If your facility uses liability waivers, now is a great time to upgrade your waiver system so that you offer guests a better experience than ever. Here are 3 benefits you’ll see as a result.

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Topics: FEC, Access Control, CenterEdge Advantage POS, Integrated Waivers, Facility Operations, Online Sales & Ticketing

CenterEdge Pro Tip: Manage Membership Billing and Season Pass Terms

Posted by Sherry Howell on Mar 25, 2020 11:10:48 AM

Learn how to manage your membership program billing and season pass terms in today's CenterEdge Pro Tip.

As our industry is experiencing shortened hours and closures, you might be wondering what to do about your membership programs and how to make sure season pass holders will get the most from your passes.

Today's CenterEdge Pro Tip provides insights into two scenarios with tips to help you implement billing changes for memberships or change the expiration date of passes and season passes so that you can continue to support your guests and your business.

More detailed instructions can be found in the resource links below. Don't hesitate to reach out to CenterEdge support for any help. 

 

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Topics: Memberships, Access Control, Facility Operations

How Your FEC Can Navigate Times of Uncertainty

Posted by Sherry Howell on Mar 18, 2020 8:00:00 AM

Amusement facilities all over the world are no doubt feeling the impact of COVID-19 in their communities.

Now, more than ever, it’s important for your business to do what it can to be a pillar of comfort and joy in the community. But times of uncertainty often leave us feeling out of control, which can lead to rash decisions and panic.

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Topics: Employee Management, Facility Operations

CenterEdge Pro Tip: Use Text Notifications to Request Managers to the POS

Posted by Sherry Howell on Mar 11, 2020 8:00:00 AM

A large bill comes in and a station needs change right away – so you need to call a manager.

A guest has a complaint so you’re needed at the station, but staff want to contact you discreetly.

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Topics: CenterEdge Advantage POS, Facility Operations

4 Customer Experience Insights Your FEC Should Care About

Posted by Sherry Howell on Mar 4, 2020 8:00:00 AM

Guest expectations are getting higher every year, which means maintaining high levels of satisfaction can be an increasingly difficult goal to achieve.

In fact, 54% of consumers expressed having higher expectations for service now than they did a year ago (66% of consumers aged 18-34). That means it’s even more important than ever to be at your customer-service best.

Here are 4 other consumer data points that your FEC should pay attention to – plus other tips to help you grow.

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Topics: Employee Management, Facility Operations

CenterEdge Software Hosts Sold-Out User Conference, Edge 2020 for Clients

Posted by CenterEdge Software on Mar 3, 2020 11:46:14 AM

CenterEdge Software, a leading provider of point-of-sale, online sales and reservations, and ticketing systems for entertainment and recreation facilities, held its first-ever user conference from February 19-20 at its offices in Roxboro, North Carolina.

Owners, general managers and front-line leaders from entertainment facilities all over North America spent two days learning industry and CenterEdge-specific best practices to help drive revenue and improve operational efficiency.

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Topics: CenterEdge News

How to Save Time Managing Your Birthday Parties & Group Events

Posted by Sherry Howell on Feb 26, 2020 8:00:00 AM

Last week, the CenterEdge team met with clients from all over North America to share best practices, challenges and ideas with each other during our first-ever user conference, Edge 2020.

Our team is busy digesting all the feedback and key takeaways from the event, which we will use to help us develop, deliver and communicate with you for the rest of 2020 and beyond, so be sure to subscribe to the blog so you never miss an update.

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Topics: Reporting & Analytics, CenterEdge Advantage POS, Integrated Waivers, Facility Operations, Birthday Party & Groups

Sherry Howell to Speak at 2020 Laser Tag Convention

Posted by CenterEdge Software on Feb 25, 2020 12:21:45 PM

CenterEdge Software, a leading provider of point-of-sale, online sales and reservations, and ticketing systems for entertainment and recreation facilities, is pleased to announce that Sherry Howell, brand engagement director, will speak at the Laser Tag Convention 2020 on Monday, March 9 at 11 AM – 12 PM CT in New Orleans, Louisiana.

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Topics: CenterEdge News

Stand Out Through Your FEC's Team: The Importance of Purpose-Driven Leadership & Values

Posted by Sherry Howell on Feb 19, 2020 8:00:00 AM

In a recent feature article by LAI Games, Brand Engagement Director Sherry Howell explains the number one way FEC’s can come out on top: by instilling core values and purpose into the team that makes the magic happen every day.

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Topics: Employee Management, Facility Operations