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CenterEdge Software Blog

What Separates the Good From the Great? Creativity Might Be the Answer

Posted by Sherry Howell on Sep 26, 2018 8:48:18 AM

Understanding, hiring for, and cultivating creativity could be the key to growing your business.

Nearly every operator in every business finds themselves considering how to find, develop or keep their competitive edge. When asked, “what makes the difference between you and your competitors?” many managers, especially those in the family entertainment industry, will automatically answer, “it’s our people that make the difference.”

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Topics: Employee Management, Facility Operations

The End of the Selfie? 6 Selling Points That Put Your Offerings Into (Guests’) Perspective

Posted by Sherry Howell on Sep 19, 2018 8:00:00 AM

Tips to help teams be ready with the right language to present your offerings with confidence.

In family entertainment, I think we all aim to help our guests, both new and returning, experience our entertainment venues in the most meaningful ways possible. And of course, we hope that by doing so, we can build relationships, encourage them to become loyal and increase revenue. As your front-line sales team, admissions staff are your welcome committee, your information station and (should be) your sales ninjas. But often they see themselves as no more than order takers, letting guests tell them what they want, taking money and moving on. This kind of thinking doesn’t achieve goals. Only a well-trained, committed front-line team wows guests and earns more revenue. But it doesn’t happen by chance.

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Topics: Facility Operations, Birthday Party & Groups, Sales

CenterEdge Named Finalist in Park World Excellence Awards 2018

Posted by CenterEdge Software on Sep 12, 2018 4:46:58 PM

CenterEdge Software is a finalist in the “Best Ticketing & Access Control Product” category of the Park World Excellence Awards 2018.

This event honors the European attraction industry’s premier talents and recognizes exceptional operators, suppliers, manufacturers and entertainment specialists from across the continent.

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Topics: CenterEdge News

5 Ways Going Cashless Improves Your Special Events

Posted by Sherry Howell on Sep 12, 2018 8:00:00 AM

Maximize efficiency and grow your revenue with these easy to implement tips.

Group and birthday party business are critical elements of virtually any successful amusement and entertainment venue. They provide a facility not only with revenue, but also serve as an excellent source of exposure to new patrons. But some facility owners and managers still operate their special event business as a separate entity from the rest of their operation, with separate systems and processes for everything from booking to admissions to payment. For example, many facilities operate in a cashless environment in the day to day but fail to realize the full revenue and operational potential your business can gain by going cashless for special events. Here are five reasons to take your special events cashless.

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Topics: Birthday Party & Groups, Point of Sale, Cashless

CenterEdge Named Point of Sale (POS) System Provider for Rev’d Up Fun

Posted by CenterEdge Software on Sep 6, 2018 11:50:52 AM

CenterEdge Software, a leading provider of point-of-sale, online sales and reservations, and ticketing systems for entertainment and recreation facilities, is proud to announce that Rev'd Up Fun has selected CenterEdge as its POS system. 

Rev’d Up Fun, which recently celebrated its grand opening, uses CenterEdge Advantage Point of Sale system for play card, package and retail. Additionally, the family entertainment center uses CenterEdge to facilitate more convenient group and online bookings.    

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Topics: CenterEdge News

Greg Baker and Brant Burnett to Speak at Spinnaker Summit

Posted by CenterEdge Software on Aug 29, 2018 9:53:19 AM

CenterEdge’s Software Engineer Manager, Greg Baker, and Systems Architect, Brant Burnett, will be speaking at the 2018 Spinnaker Summit in Seattle, slated for Monday, October 8 through Tuesday, October 9.

Baker and Burnett’s presentation titled, “Continuous Delivery of Microservices Using Jenkins, Spinnaker, and Kubernetes,” will break down their journey of adopting the Continuous Delivery paradigm and how CenterEdge has benefitted from it.

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Topics: CenterEdge News

[INFOGRAPHIC] Be a Leader!

Posted by Sherry Howell on Aug 29, 2018 9:00:00 AM

Being a great leader isn't a skill people are just born with, it's developed over time. Whether it be through training seminars or reading books, the best managers — both new and experienced — are always learning new ways to improve their skills. 

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Topics: Employee Management

Sherry Howell to Speak at 2018 IATP USA Conference and Trade Show; CenterEdge to Exhibit

Posted by CenterEdge Software on Aug 22, 2018 1:53:51 PM

Sherry Howell, Brand Engagement Director at CenterEdge Software, a leading provider of point-of-sale, online sales and reservations, and ticketing systems for entertainment and recreation facilities, will speak at the 2018 International Association of Trampoline Parks USA Conference and Trade Show on Monday, September 17 at 4:00 PM at the Marriott Harbor Beach Resort and Spa in Fort Lauderdale, Florida.

Sherry’s session will cover how to teach and manage a team to sell better at the front line, providing attendees with tools and activities to use with their team members to help them increase sales one transaction at a time. 

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Topics: CenterEdge News

Point of Sale Training for Your FEC That Sticks in 5 Simple Steps

Posted by Sherry Howell on Aug 15, 2018 8:00:00 AM

You only get one chance to make a first impression: Spoiler alert – Admissions staff are the key.

Frontline training is obviously a must in every entertainment venue. But many organizations take a haphazard approach to training which can put your facility at risk for creating a negative first impression. Don’t teach your team how to smile but forget to include how to make change (no, it’s not as common sense as you might think). Also remember that your cashier interaction must go beyond the transaction. The key is an effective training process that ensures you have all the bases covered. Here are five steps to help you implement point of sale training that sticks.   

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Topics: Point of Sale, Facility Operations, Employee Management

Grow Your Revenue by Getting out of the Box and onto the Mat

Posted by Sherry Howell on Aug 8, 2018 9:15:33 AM

The benefits of offering classes at your facility and how to make the leap from the marketing to the technical.

I just finished a yoga teacher certification this summer, so imagine my surprise when I picked up the July issue of Funworld and saw the cover article was none other than Namaste! How Museums Are Attracting New Audiences with Creative Ways to Enhance Guests’ Well-Being. Talk about worlds colliding! I love their idea of using healthy-living classes to introduce new patrons to the art museum. 

The article inspired me. How can entertainment and amusement facilities also capitalize on this idea and create a meaningful—and lucrative—set of complementary and alternative activities during off-peak times?

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Topics: Parks & Rec, Sales, Memberships, Marketing, Customer Loyalty, Zoos & Aquariums, Amusement Parks, Waterparks, Museums, Trampoline Parks, FEC