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CenterEdge Software Blog

How to Deliver a Better Birthday Party Experience

Posted by Sherry Howell on Apr 24, 2019 10:27:21 AM

I recently attended a birthday party for a friend’s child at a new indoor climbing center. The facility had recently opened and there was a lot of hype surrounding its unique climbing structures and offerings.

When you’re the new entertainment venue in town, your facility will naturally get a lot of attention and new bookings of people who are eager to try out your offerings. But all the best attractions won’t bring guests back if you don’t live up to the hype with the right guest experience. Read on for five tips I developed from my recent visit so that you can deliver a better birthday party experience every time.

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Topics: Customer Loyalty, Integrated Waivers, Facility Operations, Birthday Party & Groups

CenterEdge Software Selected as Point of Sale System for Andretti Indoor Karting & Games

Posted by CenterEdge Software on Apr 23, 2019 1:35:58 PM

CenterEdge Software, a leading provider of point-of-sale, online sales and reservations and ticketing systems for entertainment and recreation facilities, is proud to announce that Andretti Indoor Karting & Games has selected CenterEdge Advantage Point of Sale system for its high-end, location-based entertainment and event destination venues in San Antonio, TX, Orlando, FL and Marietta, GA.

As a growing brand, Andretti Indoor Karting & Games has deployed the CenterEdge Advantage software suite to manage instore, mobile POS and online sales, group and party bookings, and waivers in a totally cashless system using CenterEdge’s integration capabilities with leading cashless hardware system partners. With both full-service and fast casual dining offerings, they utilize the CenterEdge inventory management systems, graphical seating and multiple kitchen display units to manage their extensive food and beverage operations. The brand will also manage organization-wide initiatives with CenterEdge’s corporate reporting and business intelligence tools.

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Topics: CenterEdge News

Liability Waiver Maintenance 101: Giving Your Park’s Waiver Process a Good Spring Cleaning

Posted by Sherry Howell on Apr 17, 2019 10:20:40 AM

Liability waivers are a must for trampoline parks and are becoming more common than ever in family entertainment centers.

New attractions like axe throwing are obvious places for waivers, but it’s also a good idea to use liability waivers in conjunction with VR attractions as well. If you’re considering a new attraction or are just looking to do a little freshening up of your facility’s safety or guest service practices this spring, now’s the time to review your waiver process to see if it’s providing the right experience for your guests and your staff.

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Topics: Employee Management, Integrated Waivers, Facility Operations

Rosie Salas Joins CenterEdge Software as Director of Training & Education

Posted by CenterEdge Software on Apr 16, 2019 12:57:07 PM

CenterEdge Software, a leading provider of point-of-sale, online sales and reservations, and ticketing systems for entertainment and recreation facilities, welcomes Rosie Salas as director of training and education.

In this role, Salas will oversee the development and delivery of CenterEdge’s client onboarding and continuing education programs, as well as the company’s internal training initiatives for client support team members.

As an industry veteran with over 15 years managing and coaching family entertainment center staff in operations, sales and guest service, Salas brings a wealth of industry expertise necessary to help CenterEdge customers establish and maximize their revenue and facility management systems. She has already begun making a difference for CenterEdge clients.
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Topics: CenterEdge News

Don't Make Price Your Main Selling Point for Birthday Parties and Group Events

Posted by Sherry Howell on Apr 10, 2019 8:00:00 AM

Tips to help make selling birthday party and group events at your FEC a faster, easier process.

Product pricing is one of those topics that can cause a lot of controversy for leaders in almost any business and the FEC and amusement industry is no different. Do you want to be the cheapest in town, the most expensive or somewhere in the middle? There’s no right answer. If you align your product and experience with the needs of your buyer in mind, you get to decide the right pricing strategy for selling

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Topics: Sales, Facility Operations, Birthday Party & Groups

How a Kitchen Display System Improves Food Service Efficiency in your FEC or Amusement Park

Posted by Sherry Howell on Apr 3, 2019 8:00:00 AM

Food service is one area that can significantly impact your business’ reputation and it’s no secret that everyone’s a critic these days.

It’s essential that FECs and amusement parks pay as much attention in their food service operation as they do in selecting the right attractions and maintaining them. In the past, some entertainment venues made do with a limited concession menu or outsourced food just for special events. Today, many facilities are considering fast casual or even full-service food and beverage as a major part of their operation.

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Topics: CenterEdge Advantage POS, Facility Operations, Birthday Party & Groups, Food & Beverage

Make Your Guest Experience Better and a Build a Great Team at Your Park or FEC

Posted by Sherry Howell on Mar 27, 2019 8:00:00 AM

How recognition — when done correctly — can make all the difference.

In the family entertainment industry, most of us firmly believe that we’re in the “day-making” business and that it’s our job to help people build lasting memories and stronger relationships. If you think about it, each memory that we help create isn’t the sum of every little detail of a guest’s time with us, but rather, some high point, feeling or interaction makes a difference to that person. A moment like this becomes a perfect snapshot in someone’s mind.

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Topics: Employee Management

5 Reasons Growing FECs and Amusement Centers Lose Money

Posted by Sherry Howell on Mar 20, 2019 8:00:00 AM

Have you ever toured a home that’s been renovated and enlarged several times by different people?  Often it seems like there is wasted space and a disjointed look. This can certainly happen in business, too.

With a facility that starts off small and then grows piece by piece over time, things can start feeling unorganized to your guests, which can put your business at risk. After a while, it’s necessary to take a step back and determine if your processes and systems — and even your team — can take your business to the next level. 

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Topics: Point of Sale, Facility Operations

How to Bundle Products to Create Valuable Packages at Your Family Entertainment Center (FEC)

Posted by Sherry Howell on Mar 13, 2019 9:30:06 AM

Dynamic packages of attractions and game play are essential tools for your revenue generating in your family entertainment center. Today’s partner blog from our friends at Embed provides some great tips to help you build the right packages for your FEC.

The trends and perks of all you can play packages.

Family Entertainment Center (FEC) managers and operators are always looking for ways to add value to their products to attract more visitors so they keep coming back for more fun.

One simple way to get both is by creating some great packages that your guests perceive as high-value.

With the control that a card system brings, you have an opportunity to manage your guest experiences better and provide more ‘bang for their buck’ with an All You Can Play product.

Here’s what you need to know about creating packages at your family entertainment center to do it effectively and give a boost to your sales:

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Topics: FEC

CenterEdge Pro Tip: Add Money to Event Game Cards Without Swiping

Posted by Sherry Howell on Mar 6, 2019 10:00:00 AM

Sell additional game play or attractions and add them to event player cards – even while the cards are in use at your facility.

Want to boost birthday party or event revenue during an event? Today’s CenterEdge Pro Tip shows you how to add money or play privileges to game cards – even while they’re in use at your facility  to boost revenue and experience and end parties on an even higher note!

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Topics: CenterEdge Advantage POS, Facility Operations, Birthday Party & Groups, Cashless