CenterEdge Software Blog

Customer Friction Hurts: Five Questions to Help Avoid It

Posted by Sherry Howell on Oct 16, 2017 3:37:45 PM

Assess your amusement park, FEC or trampoline park using these five questions

You know the adage, it’s easier to keep the customers you have than it is to go out and get new ones? It seems so simple, yet with so much variety in entertainment options available to today’s consumers, many amusement facilities still manage to miss the mark at making us smile.

Misses like this cause the dreaded customer friction or points in the process or experience that lead to guest discomfort, hassle, or even pain. And that discomfort makes guests consider if doing business with your facility is worth it.

Almost every amusement organization has goals to provide world-class service and offer experiences that wow, but often it’s in the small details that service starts to slip. Read on for five questions to help you assess whether you’re on your way to friction or finesse.

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Topics: FEC, Point of Sale, Trampoline Parks, Customer Loyalty

How to Know if Your Waiver Process is Killing Your Guest Experience in Your Trampoline or Amusement Park

Posted by Sherry Howell on Aug 29, 2017 6:38:46 PM

If your facility is practicing more waiver don’ts than do’s, you might be doing more harm than good.

When it comes to guest experience, every interaction counts. From the very first impression someone gets of your facility, they are forming an opinion about everything—from the color of your logo to the “hassle factor” of buying tickets and getting in the door. As Simon Sinek says, “Every decision you make is a piece of communication.” That means analyzing each step of your key processes to ensure your communication within the process aligns to your organizational values.

One often-overlooked process is how waivers are handled. A cumbersome waiver process can give guests a negative impression that can color their entire experience or cause them to actively seek out other negatives in your park. Read on to learn the 5 ways your waiver process could be killing your guests’ experience and valuable tips to fix it.

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Topics: Trampoline Parks, Amusement Parks, Integrated Waivers

6 Tips for Building Employee Loyalty in Your FEC or Trampoline Park

Posted by Sherry Howell on Jul 5, 2017 3:16:48 PM

Use these simple tips to increase employee retention in your entertainment facility

Not long ago, I read an infuriating article aimed at today’s workforce. In short, it advised readers to stay interview-ready at all times, and encouraged them to actively seek new jobs every year or two so that they “stay sharp” with interviewing skills.

Statistics suggest that today’s workforce isn’t in a job for the long haul. But with that in mind, should organizations just accept this as part of the rules of today’s changing game? Absolutely not.

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Topics: FEC, Trampoline Parks, Employee Management

Interview: Adding an Escape Room to a Trampoline Park or FEC

Posted by Sherry Howell on Jan 17, 2017 4:54:52 PM

With the new year, new beginnings and all those goals you’ve set, what do you have planned to do differently in 2017 to get the results that you’re looking for? For many facilities, it’s time to think about new games, packages, menu items and even new attractions to boost your fun factor for new and repeat guests.

Our industry has seen such a boom in escape rooms recently. Have you been wondering just what the fuss is all about? I reached out to our friends at Creative Works, who recently added an escape room offering to their portfolio (and they even won Best Exhibit at IAAPA with it, too!). Here’s what their Vice President, Armando Lanuti, had to say.

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Topics: FEC, Trampoline Parks, Facility Operations, Birthday Party & Groups, CenterEdge Client Success

CenterEdge Client Spotlight: Elevated Sportz

Posted by Sherry Howell on Feb 16, 2016 11:00:00 AM

At CenterEdge, we know that we wouldn’t be here if it weren’t for our clients.  The partnership that we have with each client is so important to us.  In addition to our daily efforts in improving our software and our service, we wanted to show our appreciation for our clients by spotlighting them from time to time.  With that said, we are proud to introduce Elevated Sportz, our first client spotlight. 

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Topics: Trampoline Parks, CenterEdge Client Success

Rockin’ Jump trampoline parks expanding national footprint, rolls out CenterEdge

Posted by Merrik Keller on Mar 24, 2015 10:50:11 AM

CenterEdge Software, a leading provider of Point of Sale, Reservation, and Ticketing Systems for trampoline parks and entertainment venues, has been selected by Rockin’ Jump, a national operator of indoor trampoline parks, as the new solutions provider for both their corporate and franchise store network.  Rockin’ Jump currently uses CenterEdge in all 11 operating locations and has more than 19 new sites in development.  The CenterEdge System manages all areas of the trampoline park operation including Jump Time Sales, Party & Group Events, Concession Sales, Liability Waiver Management and Online Sales and Reservations.  “Rockin’ Jump is a first-class operation with a strong commitment to their brand and franchisees,” notes Merrik Keller, Director of Business Development for CenterEdge.  “We are proud to have been selected and are confident that CenterEdge can support Rockin’ Jump’s explosive growth.” 

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Topics: Trampoline Parks, CenterEdge News

New Features in Version 13.4 - Printer Banks, Waivers, and More

Posted by Rick Smith on Feb 20, 2014 4:55:00 PM

In CenterEdge Advantage 13.4, released this Feb 24th, we're excited to announce our wristband printer bank feature. This feature utilizes a series of several inexpensive Zebra wristband printers, each loaded with a different color wirstband, to automatically print a wristband onto a different wristband color based on the end time of the customer's ticket.

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Topics: Trampoline Parks, CenterEdge Advantage POS, Integrated Waivers

3 Tips For Managing Waivers With Trampoline Park Software

Posted by Grey Burnett on Oct 10, 2012 11:31:00 AM

While I was on vacation a few weeks ago, I finally got to go to a trampoline park that was open. I won’t say whose software they were using, other than to say that they were not using CenterEdge Software. What I will say is that I was stunned at how they managed their liability waivers. For example, after paying for admission, the cashier asked if we had filled out waivers before. I said no, but I am certain that if I had said yes, I would have been able to jump without completing a waiver. So I filled out a paper waiver but he never so much as glanced at it before filing it away.

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Topics: Trampoline Parks, Customer Loyalty, Integrated Waivers

3 Ways For Trampoline Parks To Tame The Waiver Monster

Posted by Brant Burnett on May 22, 2012 4:19:00 PM

For many entertainment facilities, liability waivers are an important key in keeping your insurance rates down.  Trampoline parks are certainly no exception to that rule.  But how do you handle those liability waivers without creating a paper handling nightmare?  In some states, you must keep the waiver for several years after a minor turns 18, which can be decades.  Here are some key ideas that can help control the monster.

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Topics: Point of Sale, Trampoline Parks, Integrated Waivers

3 Reasons Your POS needs an Integrated Credit Card Solution

Posted by Rick Smith on Apr 26, 2012 8:32:00 AM

In a fast-paced FEC, efficiency and accuracy are the keys to keeping the lines moving and the revenue flowing.  

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Topics: FEC, Point of Sale, Trampoline Parks, Cashless