CenterEdge Software Blog

How to Know if Your Waiver Process is Killing Your Guest Experience in Your Trampoline or Amusement Park

Posted by Sherry Howell on Aug 29, 2017 6:38:46 PM

If your facility is practicing more waiver don’ts than do’s, you might be doing more harm than good.

When it comes to guest experience, every interaction counts. From the very first impression someone gets of your facility, they are forming an opinion about everything—from the color of your logo to the “hassle factor” of buying tickets and getting in the door. As Simon Sinek says, “Every decision you make is a piece of communication.” That means analyzing each step of your key processes to ensure your communication within the process aligns to your organizational values.

One often-overlooked process is how waivers are handled. A cumbersome waiver process can give guests a negative impression that can color their entire experience or cause them to actively seek out other negatives in your park. Read on to learn the 5 ways your waiver process could be killing your guests’ experience and valuable tips to fix it.

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Topics: Trampoline Parks, Amusement Parks, Integrated Waivers

Coming Soon - CenterEdge Advantage Version 17.2

Posted by Sherry Howell on May 17, 2017 3:37:26 PM

New CenterEdge Advantage Software Features Coming Soon in Release 17.2

We will soon launch CenterEdge Advantage Software Version 17.2! Check out our Feature Release Video to get a peek at the new enhancements, and sign up for our training webinar so you can set up and use all the new features.

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Topics: Memberships, CenterEdge Advantage POS, Integrated Waivers

CenterEdge Named Point of Sale (POS) System Provider for Anakeesta

Posted by CenterEdge Software on May 2, 2017 11:45:59 AM

CenterEdge Software, a leading provider of point-of-sale, online sales and reservations, and ticketing systems for entertainment and recreation facilities, is proud to announce that Anakeesta has selected CenterEdge Advantage Point of Sale as its POS system for its family-based attraction in downtown Gatlinburg, Tennessee that is set to open this summer.

 Anakeesta will use the CenterEdge Advantage Point of Sales system on more than 15 stations within Anakeesta and the Anakeesta Chondola. Additionally, the company will use Advantage Web to provide customers a convenient online experience to purchase their admission and Advantage Waivers to easily manage and process waivers for guests.

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Topics: Point of Sale, CenterEdge News, Integrated Waivers

5 Must-Have Features for Guest Waivers

Posted by Sherry Howell on Mar 14, 2017 11:25:38 AM

Before asking your guests to sign, make sure your company's release form is optimized for safety, legality and a positive customer experience.

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Topics: Marketing, Integrated Waivers, Online Sales & Ticketing

CenterEdge Advantage Version 17.1 Is Coming Soon

Posted by Sherry Howell on Feb 22, 2017 12:31:38 PM

The next release of CenterEdge Advantage, Version 17.1, is coming soon!  

To learn more about what’s on the way, check out our Feature Release Video below, and sign up to attend our training webinar. There you’ll learn how to set up and use all the new features once you upgrade.  Here’s a sneak peek:

  • Customize discount buttons and functionality (:10 - :40)
  • Customize marketing opt in message on waiver kiosks (:41 - :52)
  • Newly redesigned split check screen to manage checkouts faster (:53 – 1:39)
  • Deferred revenue capabilities for any barcode ticket item (1:40 – 2:03)
  • Added kitchen display servers for improved use across multiple departments (2:04 – 2:40)

Thank you for your continued partnership with CenterEdge.  Register for our training webinar below.   As always, the session will be recorded, so you’ll receive the recording if you can’t attend the live session.  

Wednesday, March 15 at 1:00ET/12:00CT/10:00PT

Register Now!

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Topics: Marketing, CenterEdge Advantage POS, Integrated Waivers

New Features Coming Soon in CenterEdge Advantage 16.6

Posted by Sherry Howell on Nov 9, 2016 10:48:08 AM

We have lots of exciting features and upgrades on the way. To learn more about what’s new, watch our brief Feature Release Video, and be sure to sign up for our training webinar to learn how to set up and use the new features once you upgrade. A few hints:
  • New integrations with Best Lockers and RoomKeyPMS Hotel Property Management Software (0:17-1:31)
  • Additional security rights to control selling items to groups (1:32-1:54)
  • Deferred Revenue Capability for Passes (1:55-2:45)
  • New Discount Coupon functionality (2:46-3:24)
  • Create Class Tracks and categorize Classes (3:25-4:07)
  • Time Clock new features! (4:08-5:14)
  • New options for waiver signature captures, text options for marketing, and more! (5:15-6:07)

We hope you’re as excited as we are! Register for our training webinar for a more in-depth look at the new features. Don’t worry if you can’t attend the live session; we’ll send a free recording afterwards to everyone who registered.

Tuesday,  December 13, 2016 1:30ET/12:30CT/10:30PT

Register Now!

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Topics: FEC, Marketing, CenterEdge Advantage POS, Integrated Waivers, Facility Operations

New Features in Version 13.4 - Printer Banks, Waivers, and More

Posted by Rick Smith on Feb 20, 2014 4:55:00 PM

In CenterEdge Advantage 13.4, released this Feb 24th, we're excited to announce our wristband printer bank feature. This feature utilizes a series of several inexpensive Zebra wristband printers, each loaded with a different color wirstband, to automatically print a wristband onto a different wristband color based on the end time of the customer's ticket.

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Topics: Trampoline Parks, CenterEdge Advantage POS, Integrated Waivers

The Next Generation of Online Liability Waivers

Posted by Brant Burnett on Sep 4, 2013 9:25:00 AM

Today CenterEdge Software is excited to announce the release the first phase of our next generation online waiver system. This new system is based on a wide variety of feedback that we've collected from our customers and this first phase incorporates many of the most requested features. Here are a few of the highlights:

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Topics: CenterEdge News, Integrated Waivers, Cashless, Online Sales & Ticketing

3 Tips For Managing Waivers With Trampoline Park Software

Posted by Grey Burnett on Oct 10, 2012 11:31:00 AM

While I was on vacation a few weeks ago, I finally got to go to a trampoline park that was open. I won’t say whose software they were using, other than to say that they were not using CenterEdge Software. What I will say is that I was stunned at how they managed their liability waivers. For example, after paying for admission, the cashier asked if we had filled out waivers before. I said no, but I am certain that if I had said yes, I would have been able to jump without completing a waiver. So I filled out a paper waiver but he never so much as glanced at it before filing it away.

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Topics: Trampoline Parks, Customer Loyalty, Integrated Waivers

3 Ways For Trampoline Parks To Tame The Waiver Monster

Posted by Brant Burnett on May 22, 2012 4:19:00 PM

For many entertainment facilities, liability waivers are an important key in keeping your insurance rates down.  Trampoline parks are certainly no exception to that rule.  But how do you handle those liability waivers without creating a paper handling nightmare?  In some states, you must keep the waiver for several years after a minor turns 18, which can be decades.  Here are some key ideas that can help control the monster.

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Topics: Point of Sale, Trampoline Parks, Integrated Waivers