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CenterEdge Software Blog

How to Use Data to Make Smart Business Decisions Faster than Ever Before

Posted by Sherry Howell on May 8, 2019 9:46:02 AM

Introducing new CenterEdge Business Intelligence Tool

You’re a busy operator and if you’re like us, you probably spend time wondering if you’re doing all you can to grow your business or operate more efficiently. You’ve heard in seminars all about the importance of being data-driven and making smarter decisions. But what does that even mean in the real world?

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Topics: Reporting & Analytics, CenterEdge Advantage POS, Employee Management, Facility Operations

Liability Waiver Maintenance 101: Giving Your Park’s Waiver Process a Good Spring Cleaning

Posted by Sherry Howell on Apr 17, 2019 10:20:40 AM

Liability waivers are a must for trampoline parks and are becoming more common than ever in family entertainment centers.

New attractions like axe throwing are obvious places for waivers, but it’s also a good idea to use liability waivers in conjunction with VR attractions as well. If you’re considering a new attraction or are just looking to do a little freshening up of your facility’s safety or guest service practices this spring, now’s the time to review your waiver process to see if it’s providing the right experience for your guests and your staff.

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Topics: Employee Management, Integrated Waivers, Facility Operations

Make Your Guest Experience Better and a Build a Great Team at Your Park or FEC

Posted by Sherry Howell on Mar 27, 2019 8:00:00 AM

How recognition — when done correctly — can make all the difference.

In the family entertainment industry, most of us firmly believe that we’re in the “day-making” business and that it’s our job to help people build lasting memories and stronger relationships. If you think about it, each memory that we help create isn’t the sum of every little detail of a guest’s time with us, but rather, some high point, feeling or interaction makes a difference to that person. A moment like this becomes a perfect snapshot in someone’s mind.

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Topics: Employee Management

Free Training Resource for FEC Team Members

Posted by Sherry Howell on Feb 13, 2019 10:42:09 AM

Being the face of the FEC is not always an easy job—like keeping that bright smile shining and making sure you have all the answers all the time.

But if you’re not having fun, you’re definitely not doing it right! Use this easy Q and A checklist to make sure you’re hitting all the essentials, so instead of worrying about your top to do’s you can focus on the fun.

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Topics: FEC, Sales, Employee Management, Facility Operations, Birthday Party & Groups

How to Overcome Sales Growth Obstacles in Your FEC

Posted by Sherry Howell on Jan 23, 2019 11:14:13 AM

Discover what’s holding your frontline sales team back from achieving success.

Many people see sales as a job function that only a unique few undertake, but the truth is that every day, humans are trying to get other people to buy something. As children, we sell our friends on the game we want to play. As teens, we’re selling a potential date on why they should go out with us. And as adults, we’re selling our coworkers, bosses and clients on our ideas and offerings. But for some reason, the word “sales” invokes feelings of displeasure or even fear, and can cause us to fall short of our potential because we have preconceived notions that it’s hard, unwelcome or generally not something we want to do.

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Topics: FEC, Employee Management, Facility Operations

CenterEdge Pro Tip: How to Reap the Benefits of Electronic Event Invitations in Your FEC

Posted by Sherry Howell on Jan 16, 2019 8:00:00 AM

Maximize your use of electronic event invitations at your FEC to handle RSVPs, waivers and more.

Think electronic event invitations are just a value-add for guests? Think again. Today’s CenterEdge Pro Tip video discusses other key benefits that will help your FEC maximize the potential of an integrated electronic invitation system with Advantage Groups. Using electronic event invitations, you can track everything from RSVPs to waivers all while collecting data for future marketing efforts.

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Topics: FEC, Point of Sale, Reporting & Analytics, Employee Management, Facility Operations, Birthday Party & Groups

5 Tips to Get You on the Right Path to Helping Angry FEC Guests

Posted by Sherry Howell on Jan 2, 2019 11:55:33 AM

How to masterfully manage difficult amusement park guest interactions while maintaining the relationship – and your cool.

Without a doubt, handling angry park customers (or coworkers) is one of the most difficult parts of anyone’s job. Tense interactions invoke both physical and psychological responses in us that can make a tough situation worse if we don’t handle them appropriately. And our reactions to those moments can leave a lasting impact on guests’ repeat visits, our reputation at work and even our business’ standing in the community. Bottom line, it’s a big deal and one that you need a plan for – before the next difficult situation arises. To do it right means not only putting all the pieces together into a well-rounded approach to service recovery, but also being ready for the tough times with these five tips.

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Topics: Customer Loyalty, Employee Management, Facility Operations

CenterEdge Pro Tip: Get Your Key Reports Sent Automatically

Posted by Sherry Howell on Dec 19, 2018 12:18:26 PM

Shorten your busy to-do list by having important reports sent to you automatically on a one-time or recurring basis.

You have enough on your plate without having to take the time to pull routine reports to use in analyzing your business. Save time by setting up the reports you pull most often to be automatically emailed to you or anyone else – whenever or wherever.

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Topics: Reporting & Analytics, CenterEdge Advantage POS, Employee Management, Facility Operations, Birthday Party & Groups

Goal Setting that Works: Give Your FEC the Best Chance to Achieve Success in 2019

Posted by Sherry Howell on Dec 5, 2018 8:00:00 AM

Practical tips for setting meaningful goals for your FEC.

The holidays sure are busy, aren’t they? Navigating all the festivities and facility park events along with your family obligations will no doubt require some major juggling, but hopefully you’ll be able to take some time to relax and enjoy it. With the new year approaching fast, it’s time to nail down those 2019 goals so you can hit the ground running in January. But setting and achieving goals are often easier said than done, so we’ve provided five tips to help you craft or refine your 2019 FEC goals to turn them into a reality and keep you from failed resolutions.

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Topics: Sales, Employee Management, Facility Operations

CenterEdge Pro Tip: Facility Scheduling Made Simple

Posted by Sherry Howell on Nov 13, 2018 9:31:24 AM

Time Clock and Scheduling Tricks

You probably have a few point of sale software tricks that help you better manage your business on a daily basis. We have collected some of these tips from clients and team members — and today, we’re sharing a Pro Tip from Jill Rempert at Epic Air in South Elgin, Illinois.

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Topics: Employee Management, Facility Operations