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CenterEdge Software Blog

Sherry Howell

Recent Posts

5 Qualities and Habits of the Best Bosses

Posted by Sherry Howell on Mar 3, 2021 2:57:13 PM

Develop these qualities and habits to help build an effective management program.  

The best leaders make managing people look easy, but in reality, it’s a whole lot harder than it appears. When you spend so much time and energy keeping the doors open and the lights on, it can be challenging to find time to work on your own professional leadership growth. But letting healthy management habits slip when you’re busy can diminish engagement and morale, which ultimately leads to employee turnover. 

The good news is that leadership, like any other skill, can be improved. Read on for five qualities and habits that the most successful leaders possess and how you can cultivate them yourself.

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Topics: Employee Management, Facility Operations

5 Event Management Best Practices for Your FEC

Posted by Sherry Howell on Feb 24, 2021 10:00:00 AM

Before you offer your next birthday party or group event, set your team up for success with these best practices.

We are all hoping to resume normal operations one day soon, and that definitely included being able to offer exciting group events and birthday parties

To help you do that, we're expanding on this popular topic from our last user conference, Edge 2020, where attendees learned best practices for managing group events more effectively. 

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Topics: Reporting & Analytics, CenterEdge Advantage POS, Integrated Waivers, Facility Operations, Birthday Party & Groups

7 Crucial Considerations for Better Credit Card Processing

Posted by Sherry Howell on Feb 10, 2021 10:00:00 AM

Having the right questions to ask a prospective credit card processor can help you choose a vendor with your best interests in mind. 

Credit cards likely represent a considerable part of your operating expenses. And just like your facility management system touches every guest and every dollar that enters your facility, your merchant services program can significantly impact your operational efficiency, profitability, and even your guest experience. However, many operators dread searching for a merchant services provider. Why? Because we all know a merchant (or have been one!) who has been duped and taken advantage of by slick salespeople and companies who don’t have their clients’ best interests at heart.

But your credit card processing program is too important to your business to avoid taking the time to consider your options. Knowing the right questions to ask can help you make an informed decision and find a partner you can trust. Here are seven questions to help you make the best decision for your business. 

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Topics: Point of Sale, CenterEdge Advantage POS, Facility Operations, Payment Processing

5 Reasons to Evaluate Your FEC’s Credit Card Processing Program

Posted by Sherry Howell on Feb 3, 2021 9:00:00 AM

Consider whether the time is right to dig in to your current merchant services program. 

As a savvy operator, you have a lot of vendor relationships to manage. You have to work with food service, party supply, merchandise, and redemption vendors to analyze inventory usage routinely, forecast future needs, test new products, and examine how well they, and your attractions and programs, are working. Those urgent and important needs don’t leave time for much else. But, it makes sense to review other relationships from time to time, such as making sure that you maximize your CenterEdge partnership by keeping up with the many tools* and training resources available to you. 

Your credit card processing program is another critical partnership that should be reviewed periodically. Read on for five reasons that evaluating this program should be much higher on your to-do list. 

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Topics: Point of Sale, CenterEdge Advantage POS, Facility Operations, Payment Processing

3 Credit Card Processing Assumptions that Cost You Money

Posted by Sherry Howell on Jan 27, 2021 10:00:00 AM

Find out the assumptions that keep your FEC overpaying for merchant services. 

There are many misconceptions regarding merchant services that can cost your business significantly every month and year. But understanding all the ins and outs of credit card processing could be considered a full-time job. That’s why we’re introducing this three-part blog series to help you get to the root of the costs, which types of fees you have control over, how often you should be evaluating your program, and the most important considerations to scrutinize when you decide to dig in. 

Let’s start by tackling the three biggest assumptions about credit card processing that can cost operators like you a lot of money - and what you can do about it. 

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Topics: Point of Sale, CenterEdge Advantage POS, Facility Operations, Cashless, Online Sales & Ticketing, Payment Processing

7 Tips for FEC Marketing to a Gen Z Audience

Posted by Sherry Howell on Jan 21, 2021 12:46:50 PM

Use these tips to help develop Gen Z marketing messages that resonate with this unique consumer base. 

One of the things that I love...and dread...about marketing is that it’s always changing. I’m sure most marketers would agree that it’s fun to learn new ideas and implement creative strategies. On the other hand, having to keep constantly up to speed on the latest trends can be difficult, and constantly testing new ideas can be time-consuming and even frustrating.

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Topics: Marketing, Reporting & Analytics, Sales, Facility Operations

6 Tips for a Better FEC Liability Waiver Experience

Posted by Sherry Howell on Jan 14, 2021 9:51:05 AM

Give your waiver and check-in processes a boost with the new Advantage waiver system.

As you’re setting the stage for a successful 2021, you’re no doubt reviewing all of your processes. Two that can make or break your guests’ perception of your facility are your liability waiver and check-in processes.

This past year, CenterEdge released a new waiver experience available for free to all users with an active license and service agreement (LSA), and if you haven’t done so already, now is a great time to schedule your upgrade. Also, check out these six tips to help you refresh your waiver, improve your guest experience, and reap all the benefits. 

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Topics: Integrated Waivers, Facility Operations, Birthday Party & Groups, Online Sales & Ticketing

6 FEC Management Strategies You Need in 2021

Posted by Sherry Howell on Jan 6, 2021 12:50:00 PM

Continue to adapt your approach in these key areas to meet your business' needs in the ever-changing amusement landscape.

Many times over these last months, it seemed like all we could do just to survive some days. We had to reimagine our businesses as we fought to reopen and recover. As you look forward to the new year, now is a good time to review the management strategies that you implemented and decide how you need to change them in the new year. 

We brought back our facility management blog series to help you analyze your approach around the key areas that can help your amusement facility thrive as you move forward. Each section links to a more detailed blog for easy reference so that you can start where it makes the most sense.  

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Topics: Customer Loyalty, Memberships, Employee Management, Facility Operations, Birthday Party & Groups, Online Sales & Ticketing

How to Foster More Optimism

Posted by Sherry Howell on Dec 17, 2020 9:29:23 AM

Optimism is a renewable resource. Boost yours with these tips.

At the most recent Birthday University online Master Class, when asked how everyone is, an attendee responded, “well I get paid to be optimistic but my optimism sure takes a beating sometimes.” I believe that we can all relate to that sentiment these days. The good news is that optimism, like happiness, is a “renewable resource” and fostering more of it can help prepare you for a brighter, more successful new year. Read on for seven ways to improve your outlook today.

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Topics: Customer Loyalty, Employee Management, Facility Operations

3 Tips for More Meaningful FEC Goal Setting

Posted by Sherry Howell on Dec 9, 2020 9:25:29 AM

Set the right goals for your FEC with these tips and resources.

You’ve taken the first steps by beginning your year-end analysis and deciding how to streamline your system so that you can work more efficiently. Now it’s time to make the plan for 2021 by setting meaningful goals. American historian and poet, Bill Copeland said, “The trouble with not having a goal is that you can spend your life running up and down the field and never score.” Read on for three tips and many additional resource links to help you get well on your way to planning for, and more importantly, scoring success in the new year.

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Topics: Reporting & Analytics, Sales, CenterEdge Team, Facility Operations, Birthday Party & Groups, CenterEdge Client Success, Online Sales & Ticketing, Goal Setting