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CenterEdge Software Blog

5 Effective Ways to Resolve Complaints with LAST

Posted by Joshua Liebman on Jun 27, 2018 11:03:30 AM

How one simple model can help you turn friction moments into great guest experiences.

NOTE: I had the opportunity to meet Josh Liebman of Amusement Advantage at the 2017 Rockin’ Jump Conference and he had a lot to say about guest experience. He has some great, actionable thoughts around handling customer friction moments with guests, and how to get great at service recovery, and so we asked him to share the process that he teaches. Read on for his ideas about what he calls the LAST model for service recovery, and how it can help you make memories that last much longer than the moment of friction. Let us know what you think! 

~ Sherry

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Topics: FEC, Trampoline Parks, Waterparks, Customer Loyalty, Amusement Parks

Building Your Brand One Important Detail at a Time

Posted by Sherry Howell on May 23, 2018 8:20:21 AM

4 ways to build your brand that won’t cost you anything.

The CenterEdge team recently had the opportunity to attend an industry education event, LaserTAG360, a two-day conference for new and existing facilities. While the focus of the event is laser tag, the top-notch business practices being shared are applicable across all aspects of the amusment industry from FECs and trampoline facilities to amusement, water and adventure parks.

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Topics: FEC, Trampoline Parks, Museums, Waterparks, Zoos & Aquariums, Customer Loyalty, Marketing, Amusement Parks

One Wristband to Rule Them All: 3 Ways to Make Your Operation More Seamless

Posted by Sherry Howell on May 16, 2018 2:57:20 PM

Common uses for wristbands that increase efficiency and optimize guest experience.

Simplifying the guest experience can be overwhelming when there are so many attractions, food and beverage, payment and access options to consider. Wristbands may sound old-fashioned, but the modern wristband is a terrific solution for not only streamlining your guests’ entrance into your facility, but also helping them more fully engage with everything your business has to offer.

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Topics: FEC, Trampoline Parks, Museums, Waterparks, Zoos & Aquariums, Amusement Parks, Parks & Rec, Access Control, Cashless

4 Mistakes to Avoid When Selecting a Point of Sale for Your Water Park or FEC

Posted by Sherry Howell on Dec 13, 2017 12:00:00 PM

Don’t fall victim to “if I knew then what I know now” syndrome by carefully considering this advice from some of our operators.

With every decision you make when trying to start or grow your business, you’re faced with the chance that it could be the wrong one. This includes what attractions you add, people you hire, and vendors you partner with. Don't wait to research facility management software until late in the process or you'll fail to have enough time for proper due diligence. Remember, your facility management software touches every part of your facility, from the guests to the accountant, so you need a solution that can meet the most needs of the people using it.

But with so many systems out there that manage different things, how do you know what’s right for you? Consider the advice we’ve heard and make your game plan so you can have confidence that you’ve selected the right solution now, and for years to come.

Here are four mistakes to avoid when selecting a point of sale solution.

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Topics: FEC, Point of Sale, Waterparks

Thrills, Chills and Safety: Boosting Cash Security & Safety Without Scaring Your Staff

Posted by Sherry Howell on Oct 31, 2017 2:13:08 PM

Four tips for creating solid cash management best practices to reduce theft and increase security in your FEC, water park or trampoline park.

Fraud prevention is an area that can give any business owner the chills. If you think about it too long, you’ll start seeing terror lurking around every corner. In fraud prevention, the “10-10-80 rule” states that: 10% of team members would never steal, 10% would always steal given the opportunity and 80% could go either way depending on the situation.

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Topics: FEC, Trampoline Parks, Waterparks, Employee Management

Splash Kingdom Family Waterparks selects CenterEdge

Posted by Merrik Keller on Apr 13, 2015 10:16:21 AM

CenterEdge Software, a leading provider of Point of Sale, Reservation, Ticketing and Access Control Systems for water park, entertainment and recreation facilities, has been chosen as the new systems provider for Splash Kingdom Family Waterparks.  Mickey Lewis, Sales and Marketing Director for Splash Kingdom commented, “We are very excited to deploy CenterEdge Software in Splash Kingdom Big Texas Fun in Amarillo, Timber Falls Nacogdoches, and Air Patrol in Greenville this year.  We are confident CenterEdge is the best choice for our parks because they deliver a robust feature set that is tailored to our needs.”  Splash Kingdom will utilize CenterEdge Point of Sale at the parks to facilitate admission, season pass, and food and beverage sales along with cabana rentals.  Splash Kingdom will also take full advantage of CenterEdge’s ability to manage their group, birthday, and corporate event business.  In addition to the use of CenterEdge at each park, Splash Kingdom will deploy CenterEdge’s fully-integrated online services platform which allows guests to purchase tickets and season passes in advance of their visit.

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Topics: Waterparks, CenterEdge News

New Features in 14.1 - Timed Items, Movie Packages, and More

Posted by Rick Smith on Jun 5, 2014 8:34:00 AM

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Topics: Point of Sale, Waterparks, CenterEdge Advantage POS, Birthday Party & Groups

CenterEdge Software Displaying Waterpark Software at WWA Convention

Posted by Marcus Mayer on Sep 10, 2012 11:00:00 AM

Please join us at the WWA convention on October 3rd and 4th, in booth #1108 as we present our Waterpark Management Software.

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Topics: Point of Sale, Waterparks, Customer Loyalty, Sales

Beyond The Arcade: Other Uses for a Debit Card System

Posted by Grey Burnett on Jul 31, 2012 9:59:00 AM

A couple weeks ago, I shared some of the many advantages of using a debit card system in your arcade. It can help you increase sales, build customer loyalty, reduce costs and eliminate employee theft. But a debit card system (and the cards themselves) can also do a lot outside of the arcade.

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Topics: FEC, Waterparks, Customer Loyalty, Cashless

Tips to Securing Your Cash Through a Point of Sale System

Posted by Marcus Mayer on Feb 15, 2012 8:03:00 AM

Whether you are a zoo, a waterpark, a museum, a fec, a theme park, or a skating center, securing your cash is one the main reasons you invest into a point of sale system.  It seems simple.  The cashiers enter everything into your point of sale, so you should be protected...right?

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Topics: FEC, Point of Sale, Waterparks, Zoos & Aquariums, Amusement Parks