Ah the most wonderful time of the year. A time when people get together with family and have lots of time off. Much of that time off, as it happens, will likely be spent in entertainment facilities like yours all over the world. This of course means that you and your staff don’t get the luxury of taking that time off because for many of you, it’s busy season and you have to work.
Today’s CenterEdge Client Spotlight is Metro Richmond Zoo in Virginia. The zoo, which has been open since 1995, is home to over 2,000 animals representing more than 190 species. It even boasts one of the largest primate collections in the country. The zoo’s 250,000 visitors each year love getting up close and personal with the animals. Have a dream to hand feed a baby giraffe or take a night time zip line over the zoo? You can do that and more at the Metro Richmond Zoo. I was able to spend some time with their General Manager, Justin Andelin, to learn a little more.
While talking to a friend last week about sales training programs, he mentioned that it often seems that they contain little more than basic information. He mentioned that he wishes they would teach “the hard stuff.” It reminded me of training programs I’ve been a part of and how, in my experience, the hardest part about sales is forming the uncompromising habits that take you from good to great. While there are certainly some components of the sales process that are more difficult; you might have trouble getting the lead or getting the close for example, honestly more people struggle with getting, and keeping, the motivation.
Ah, fall. The leaves are changing and most days the weather gets below 90. Hooray! It’s also part of our favorite time of year; November means it’s time for the IAAPA Attractions Expo. We love attending IAAPA to see what’s new in the industry, meet new people, visit with clients and learn important tips and changes in order to serve our clients better.
Having an emphasis on learning and personal growth is one of the things that is extremely important to me as both a leader and an individual contributor. I have been asked a lot lately for book recommendations and thought others might be interested in sharing what they’ve learned through their own personal study. These days, there is no shortage of information but finding the time to study can be tough. One method that really works for me is to buy audiobooks for the books I’m reading. Then no matter where I am I either have a book to read or listen to using the Kindle app on my phone.
Feedback is a funny thing. It’s a necessary, even critical part of growth and yet if I came to you right now and said, “hey can I give you some feedback?” you would probably lock your core faster than an MMA fighter readying for the bell to ring. It’s because you’re never sure just how painful the next words out might be. Feedback can be scary, honestly it can be downright devastating, but one thing I know for sure is that it isn’t fatal. And, without receiving, accepting and learning the lessons that feedback offers, our own performance and even our organization’s overall service experience can’t grow and improve.
Today’s team member we would like to introduce is a true industry professional and one of the nicest people you’ll meet. He’s Andy Rye, one of our great trainers. Andy has been with CenterEdge for over four years but worked for our sister company, Palace Pointe, for nearly 15 before that as the Director of Operations. To say that he is an expert at the software would be an understatement since he was one of the very first clients! His industry expertise coupled with his software knowledge make him a terrific fit for working with new and existing clients learning the software. So, please allow us to introduce Andy Rye.
Did you know that your CenterEdge Software Service Agreement offers you so much more than just technical support? Check out today's Did You Know? video to see if you're maximizing the power of your CenterEdge Software relationship.
Roxboro, NC – January 2016 – CenterEdge Software, a leading provider of Point of Sale, Reservation, Ticketing and Access Control Systems for entertainment and recreation facilities, has announced the appointment of Sherry Howell as the company’s Director of Client Success. Sherry will lead the newly formed department which is aimed at enhancing the product experience for CenterEdge users worldwide. “The Client Success initiative is about incorporating the latest training techniques, establishing new lines of communication, and providing value-added content and tools targeted at improving the day to day business of CenterEdge clients,” notes company COO Marcus Mayer. Prior to joining CenterEdge, Sherry served as the Director of Training and Operations for TrainerTainment, a training services company focused on the family entertainment industry. Sherry can be reached at email@example.com.