Feedback is a funny thing. It’s a necessary, even critical part of growth and yet if I came to you right now and said, “hey can I give you some feedback?” you would probably lock your core faster than an MMA fighter readying for the bell to ring. It’s because you’re never sure just how painful the next words out might be. Feedback can be scary, honestly it can be downright devastating, but one thing I know for sure is that it isn’t fatal. And, without receiving, accepting and learning the lessons that feedback offers, our own performance and even our organization’s overall service experience can’t grow and improve.
Last week, we discussed some of the culture initiatives that we've implemented at CenterEdge, and that resulted in our newly defined core values. If you missed it, get PART ONE. Once we articulated and defined our values, we then needed to roll them out with the team. Without intention, stating your values is just a conversation - hardly a culture revolution. And it's a process that keeps evolving over time. Although there are several ways you can roll out your own values training, these are the steps we've taken to implement a culture where these values reign supreme.
Over the past six months, we have been working on strengthening our culture and teamwork at CenterEdge. We began this journey by examining our current culture, celebrating where we have been winning, and putting thought around where we need to improve. It’s been going terrific! We have completed several training initiatives for our entire team, including both technical training as well as soft skills training. And we’ve spent more time listening to our team members.
Clients are often troubled by the question of upselling and how to persuade team members to do it. The book, Go for No! Yes is the Destination, No is How You Get There by Richard Fenton and Andrea Waltz, offers a compelling philosophy that I believe can help address the issue. In the fable, a sales manager is coaching a newer associate in a men’s clothing store. The sales person is thrilled; he’d just made a huge sale, the best in his career even, and his customer bought every single thing offered to him. What a win! Or is it?
Summer’s here! Isn’t it great? It’s a time when people seem friendlier (I think because there’s less traffic). They can be found outside walking, riding bikes, eating ice cream, coming to our parks, hooray! It can be so easy to bask in the glory of all that business, but are your sales and marketing efforts taking a hit because you’re so busy? Sometimes it’s all you can do to stay in the moment, I get that. But the way to avoid that “feast or famine” kind of business is to try and capture the most guest visibility you can at each moment. Here are a few checklist items that can help you determine if you’re making the most of those hot summer days.
Today’s CenterEdge Client Spotlight is Plex Indoor Sports in Irmo, South Carolina. This unique facility features 80,000 square feet of fitness fun, including an NHL regulation sized ice rink, turf fields and 30,000 square feet of fun known as HiWire, which offers trampoline arenas, a ninja obstacle course, basketball and dodgeball course, a flying trapeze and aerial silks. With such diverse offerings, they are able to attract groups and families of varied interests.
Today’s CenterEdge Client Spotlight is FunQuest Family Entertainment Center in Lynchburg, Virginia. We recently got to spend some time with the Owner/Operators Jim and Cindy Anderson. This enthusiastic couple found a love of skating (and each other!) in junior high school when Jim was a speed skater and Cindy an artistic skater. For the Andersons, skating is a family affair and their two daughters also competed, one even becoming national champion. Cindy and Jim got their first rink in 1984 and have since owned or operated three centers, by themselves and with partners.
Recently, a lot of excitement has been generated in the roller skating industry by Kids Skate Free. It is a marketing program being used by skating centers across the country to help drive traffic and increase revenues, with great success.
As a final installment based around my blog, "How Long Will It Take to Pay for a FEC POS", I am going to discuss means to use the point of sale for revenue generation. As with any decent POS program, you have the ability to customize pricing and packages to meet your price list. However have you ever thought of:
Shopping for any software to manage your business can be stressful but choosing online party booking software can be especially difficult. Your customer is the one using this software, so if you have a problem, it isn't just frustrating, it looks unprofessional. So how can you avoid problems and find the perfect solution for your business? Here are 5 questions to ask when you talk to software companies about online party booking software.