EMBED, a leading provider of Revenue Management Systems for the amusement and family entertainment industry, and CenterEdge Software, a leading provider of Point of Sale, Online Sales & Reservations, and Ticketing Systems for entertainment and recreation facilities, announce that they have completed their 75th joint installation at Brickopolis Entertainment in Oklahoma City, OK. The operation will utilize the Embed system for the cashless, ticketless operation of games and attractions, and the CenterEdge System for admission sales, concession and retail sales, redemption management, party and group bookings, labor management, and online sales and reservations.
Last week I was discussing my experience in the Family Entertainment Industry with some new employees and it really made me think about how the industry has evolved over the last 20 years. Technology has really made a difference in how Family Entertainment Centers are operated today, so for fun I am going to share some of my observations.
Last week, we talked about how redemption software can help you save time. Your time is very important and you would love to be able to spend more time getting customers to come to your facility and less time counting bouncy balls. But today we will talk about the other side of the equation: how redemption software can save you money. Let’s focus on the big 3:
As a facility owner or operator, your time is valuable. Unfortunately, a lot of important redemption tasks can be very time-consuming and mundane. You already need to hire three employees, approve a new ad campaign and review admission pricing. The last thing you want to spend your time doing is counting Tootsie Rolls. How can you take the pain out of managing a redemption counter? How can you simplify or automate redemption tasks so that you can spend more of your time on the important things?
Have you considered purchasing a debit card system, but haven't pulled the trigger yet? What's stopping you?
We all know someone that always wants the latest and greatest gadget or the newest, slickest software simply because it exists. I have a friend that bought an iPad when they first came out specifically for reading books. Once he realized the Kindle he already had was better for reading books his iPad was left on a shelf to collect dust.
One thing that always drove me crazy was the thought of inventory just disappearing. When I was operating a FEC it was always a huge concern to control the inventory that your employees are handling. This causes a huge internal struggle. One struggle is that I was smart enough to understand the risk of your inventory items being out in the open. So you have to stay on your toes at all times. The other struggle is not trusting your employees. Your employees are your team mates and play such an important role in driving your business in your FEC. The easiest way to control these struggles is putting together employee policies to help control your inventory. The three areas that I want to focus on is your Redemption area, Arcade area and Food & Beverage.
How many of you dread the day that the 78 boxes from your redemption supplier show up? Unpacking the entire order and putting it in your stock room where your staff can find what they need to restock is hard enough but the amount of time it takes to receive all that stuff is by far, much worse. I used to spend hours of my day gathering new item information like descriptions, barcode information, point totals, case quantities, cost per piece, cost per case and stock numbers I dealt with this many times a month as a manager of a facility over the last eight years. That was before we installed Advantage Redemption from CenterEdge Software.
Regardless of what type of business you operate; laser tag, water park, zoo, museum, family entertainment center, theme park, retail store, and/or restaurant; when searching for a POS provider there are 10 questions you should ask. The selection process is typically quite long, and the differences often become blurred. However not all Point of Sale companies are created equal, and here are 10 things to think about/ask from your options: