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CenterEdge Software Blog

5 Ways Going Cashless Improves Your Special Events

Posted by Sherry Howell on Sep 12, 2018 8:00:00 AM

Maximize efficiency and grow your revenue with these easy to implement tips.

Group and birthday party business are critical elements of virtually any successful amusement and entertainment venue. They provide a facility not only with revenue, but also serve as an excellent source of exposure to new patrons. But some facility owners and managers still operate their special event business as a separate entity from the rest of their operation, with separate systems and processes for everything from booking to admissions to payment. For example, many facilities operate in a cashless environment in the day to day but fail to realize the full revenue and operational potential your business can gain by going cashless for special events. Here are five reasons to take your special events cashless.

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Topics: Point of Sale, Birthday Party & Groups, Cashless

Point of Sale Training for Your FEC That Sticks in 5 Simple Steps

Posted by Sherry Howell on Aug 15, 2018 8:00:00 AM

You only get one chance to make a first impression: Spoiler alert – cashiers are the key.

Frontline training is obviously a must in every entertainment venue. But many organizations take a haphazard approach to training which can put your facility at risk for creating a negative first impression. Don’t teach your team how to smile but forget to include how to make change (no, it’s not as common sense as you might think). Also remember that your cashier interaction must go beyond the transaction. The key is an effective training process that ensures you have all the bases covered. Here are five steps to help you implement point of sale training that sticks.   

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Topics: Point of Sale, Employee Management, Facility Operations

Coming Soon - CenterEdge Advantage Version 18.2

Posted by Sherry Howell on Jul 25, 2018 8:15:37 AM

New payment plan feature, increased security with backups and more coming in Advantage Release 18.2!

CenterEdge Advantage Release 18.2 is coming soon! Check out our Feature Release Video below to get a sneak peek at the new enhancements and sign up for our training webinar so you can learn more about the new features.

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Topics: Point of Sale, CenterEdge News, CenterEdge Advantage POS

6 Checklists To Keep Your FEC Team on Target

Posted by Sherry Howell on Jul 11, 2018 9:30:00 AM

The bigger your FEC gets, the harder it is to keep an eye on every location or department, much less every team member.

Consistency is a key element of a great guest experience. How can an owner, operator or general manager ensure everyone hits the mark every single time? Training and employee education are essential, but when it comes down to the day-to-day, it's not always easy to remember what was said in that workshop three months ago. Or what the key take-aways were from that long team training day.

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Topics: FEC, Point of Sale, Marketing, Reporting & Analytics, Sales, Employee Management, Facility Operations, Birthday Party & Groups

3 Ways to Simplify Inventory Management

Posted by Sherry Howell on Jun 20, 2018 8:56:00 AM

Spend your management time on the right things by having all your inventory management in one easy-to-use place.

As a busy manager or operator there never seems to be enough time for you to get to all the small tasks that you need to do to make your business run smoother. There are always going to be guests to handle, fires to put out, and training to conduct. Your inventory management processes should make your life easier instead of giving you more headaches.

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Topics: Point of Sale, Reporting & Analytics, Sales, CenterEdge Advantage POS, Food & Beverage

Coming Soon—CenterEdge Advantage Version 18.1

Posted by Sherry Howell on Mar 7, 2018 12:00:00 PM

New Client Support Upgrade Model, new look and feel, new updates and more coming in Advantage Release 18.1!

Check out our feature release video to get a peek at the new enhancements, and sign up for our training webinar so you can set up and use all the new features.

A few highlights:

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Topics: FEC, Point of Sale, CenterEdge Advantage POS, CenterEdge Team, Cashless

[INFOGRAPHIC] Control Your Cash!

Posted by Sherry Howell on Feb 21, 2018 10:00:00 AM

There are few things worse than realizing there is money missing—whether it turns out to be an accounting error or actual theft. And investigating can cause your hard-earned, happy culture to take a nose-dive.

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Topics: Point of Sale, Cashless

4 Things You Didn't Even Know You Needed Your POS to Do

Posted by Sherry Howell on Jan 31, 2018 11:00:00 AM

Streamline and improve operations with these important features.

Running an FEC is easier than ever thanks to advances in technology, and now it’s possible to go a step further with a comprehensive facility management software solution. Helping to not only streamline and improve everyday operations, the right software will give you access to extra features that will help you run your business.

Take a look at some of the features you should be looking for in your software solution and see how your system stacks up against the most feature-rich systems in the FEC business.

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Topics: Point of Sale

4 Mistakes to Avoid When Selecting a Point of Sale for Your Water Park or FEC

Posted by Sherry Howell on Dec 13, 2017 12:00:00 PM

Don’t fall victim to “if I knew then what I know now” syndrome by carefully considering this advice from some of our operators.

With every decision you make when trying to start or grow your business, you’re faced with the chance that it could be the wrong one. This includes what attractions you add, people you hire, and vendors you partner with. Don't wait to research facility management software until late in the process or you'll fail to have enough time for proper due diligence. Remember, your facility management software touches every part of your facility, from the guests to the accountant, so you need a solution that can meet the most needs of the people using it.

But with so many systems out there that manage different things, how do you know what’s right for you? Consider the advice we’ve heard and make your game plan so you can have confidence that you’ve selected the right solution now, and for years to come.

Here are four mistakes to avoid when selecting a point of sale solution.

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Topics: FEC, Point of Sale, Waterparks

Customer Friction Hurts: Five Questions to Help Avoid It

Posted by Sherry Howell on Oct 16, 2017 3:37:45 PM

Assess your amusement park, FEC or trampoline park using these five questions

You know the adage, it’s easier to keep the customers you have than it is to go out and get new ones? It seems so simple, yet with so much variety in entertainment options available to today’s consumers, many amusement facilities still manage to miss the mark at making us smile.

Misses like this cause the dreaded customer friction or points in the process or experience that lead to guest discomfort, hassle, or even pain. And that discomfort makes guests consider if doing business with your facility is worth it.

Almost every amusement organization has goals to provide world-class service and offer experiences that wow, but often it’s in the small details that service starts to slip. Read on for five questions to help you assess whether you’re on your way to friction or finesse.

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Topics: FEC, Point of Sale, Trampoline Parks, Customer Loyalty