Before asking your guests to sign, make sure your company's release form is optimized for safety, legality and a positive customer experience.
Cut through the chaos and follow these best practices to make birthday party prep and check-in a breeze at your family entertainment center.In working with various entertainment facilities over the years, there are often two distinct philosophies about birthday parties that surface. Some venues view them as “the best part of the week,” while others refer to them as “a necessary evil.”
In my experience, there is a direct link between the level of unwanted chaos during parties and how stressed one feels about them. If it takes ten seconds or less to make a first impression, how you handle your party before and during check-in can make or break your reputation in a parent’s mind. To reduce the risk of negative experiences, here are a few tips for keeping both the guest and your team members happy:
Finding common ground is the key to managing the complicated relationship between these two very different departments.
Montagues vs. Capulets. Hatfields vs. McCoys. Famous feuds have existed as long as time itself, but few are more significant in the business world than the classic battle between Sales vs. Operations. This struggle exists in every industry, and left unchecked, it can seriously impact productivity. So how can you help these two teams finally learn to get along?
The right tools can help you gain valuable insight into sales, trends and scheduling best practices for your family entertainment center or adventure park, but you can’t look at everything all the time. Here are our top picks.
Managing your business is a full-time job, but managing the information about your business shouldn’t be. While many businesses have access to a plethora of data, it’s impossible to keep track of everything or be everywhere at once. Here’s a quick look at some of the most valuable reports that leading FECs and adventure facility owners say they couldn’t live without.
Lessons learned while traveling about behaviors that result in intense levels of productivity.
I get so productive on planes. I used to think it was because when traveling, you must creatively think about the most effective ways to complete tasks when you’re out of your normal atmosphere. It’s partly that. Eventually, however, I realized that it had less to do with my location and everything to do with my intention.
I compared my travel days to my office days to see what was different. It turns out there were three key behaviors that were dramatically different while traveling than while I was at the office. Here are the lessons I learned while traveling that I now try to apply to my everyday work.
I was recently invited to attend a local chamber networking event with a salesperson friend who just started in a new role. I think I make a pretty great wingman, so I agreed to go along.
Networking events can be a terrific way for you to market your facility, your group events program and your brand in general. There are few other places where you can meet 20 potential leads in a short amount of time. But like anything else, your results at a networking event are only as good as the effort you put into it.
My friend and I arrived at the event and put on our nametags, and then I spent the next hour observing networking techniques of the sales folks in attendance. Based on these observations, I came up with a list of things to do – and not do – at your next networking event.
Upselling is one of those strategies that can boost the bottom line of any organization, be it a family entertainment center, an amusement park, a retailer or a restaurant. Unfortunately, it’s often paid too little – or the wrong kind of – attention.
First things first, a lot of people approach upselling events and services with a “me first” approach: “If I sell more, I’ll make more.” While that’s very likely true, it misses a critical piece of insight that would make upselling a whole lot easier. And that’s “If I sell the right package, event, or meal, my guest will have a bigger and better experience.”
Happy New Year! I love a fresh start where I review what went well in the past year and what could be better going forward. Have you set any 2017 resolutions for yourself or your organization? I know, I know, it’s easy to become jaded about setting resolutions because many of them fail. Why do you think that is? I’ve given it a lot of thought and have put together four reasons why resolutions fail, and how to prevent it from happening to you in 2017.
Ah the most wonderful time of the year. A time when people get together with family and have lots of time off. Much of that time off, as it happens, will likely be spent in entertainment facilities like yours all over the world. This of course means that you and your staff don’t get the luxury of taking that time off because for many of you, it’s busy season and you have to work.
Every morning, I get a Minute with Maxwell email in my inbox from the John Maxwell leadership team. In it, John takes a word and advises viewers how to apply the word and increase their influence potential with others. It’s always the first line of his opening paragraph that moves me, though. He begins every email with the words, “What you do today matters.”