CenterEdge Software Blog

Thrills, Chills and Safety: Boosting Cash Security & Safety Without Scaring Your Staff

Posted by Sherry Howell on Oct 31, 2017 2:13:08 PM

Four tips for creating solid cash management best practices to reduce theft and increase security in your FEC, water park or trampoline park.

Fraud prevention is an area that can give any business owner the chills. If you think about it too long, you’ll start seeing terror lurking around every corner. In fraud prevention, the “10-10-80 rule” states that: 10% of team members would never steal, 10% would always steal given the opportunity and 80% could go either way depending on the situation.

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Topics: managing your business

Did You Know: Video Software Tutorials Now Available

Posted by Sherry Howell on May 10, 2017 11:02:45 AM

Do you prefer self-led video tutorials vs. reading How To documentation? If so, today's Did You Know? Video has you in mind!

Watch Sandra Welch, CenterEdge's  own Training and Personal Development Manager, as she discusses new video software training tools you have at your disposal! 

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Topics: FEC, trampoline parks, museums, waterparks, zoos & aquariums, managing your business, Amusement Park, training, Did You Know?

3 Must-Have Payment Methods for Your Entertainment Business

Posted by Sherry Howell on Apr 12, 2017 3:04:41 PM

These payment methods will keep guests coming back – and spending money in your entertainment facility.

Entertainment facilities are continually seeking ways to improve and grow their revenue, cut costs and minimize risk and waste. Innovation appears in many forms, from consideration of adding a new attraction or offering to developing new sales or marketing strategies.

Entertainment businesses operate in a “What’s next?” mentality of consumer economy where new opportunities crop up all the time, and savvy operators are often left asking, “How can my business encourage repeat visits and guest loyalty?” in addition to, “How can I increase per cap spending for the people currently in the building?” 

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Topics: FEC, managing your business, three payment trends, payment

5 Must-Have Features for Guest Waivers

Posted by Sherry Howell on Mar 14, 2017 11:25:38 AM

Before asking your guests to sign, make sure your company's release form is optimized for safety, legality and a positive customer experience.

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Topics: releases, waivers, managing your business

Five Steps to Planning for Effortless Birthday Party Check-Ins at Your FEC

Posted by Sherry Howell on Feb 27, 2017 3:37:47 PM

Cut through the chaos and follow these best practices to make birthday party prep and check-in a breeze at your family entertainment center.

In working with various entertainment facilities over the years, there are often two distinct philosophies about birthday parties that surface. Some venues view them as “the best part of the week,” while others refer to them as “a necessary evil.”

In my experience, there is a direct link between the level of unwanted chaos during parties and how stressed one feels about them. If it takes ten seconds or less to make a first impression, how you handle your party before and during check-in can make or break your reputation in a parent’s mind. To reduce the risk of negative experiences, here are a few tips for keeping both the guest and your team members happy:

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Topics: FEC, managing your business, Birthday Party

Six Steps to Creating Harmony Between Sales & Operations

Posted by Sherry Howell on Feb 15, 2017 2:04:43 PM

Finding common ground is the key to managing the complicated relationship between these two very different departments.

Montagues vs. Capulets. Hatfields vs. McCoys. Famous feuds have existed as long as time itself, but few are more significant in the business world than the classic battle between Sales vs. Operations. This struggle exists in every industry, and left unchecked, it can seriously impact productivity. So how can you help these two teams finally learn to get along?

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Topics: managing your business, sales, operations

Measuring Success at Your FEC or Adventure Facility: Four Critical Reports You Need to Have

Posted by Sherry Howell on Feb 7, 2017 11:07:38 AM

The right tools can help you gain valuable insight into sales, trends and scheduling best practices for your family entertainment center or adventure park, but you can’t look at everything all the time. Here are our top picks.

Managing your business is a full-time job, but managing the information about your business shouldn’t be. While many businesses have access to a plethora of data, it’s impossible to keep track of everything or be everywhere at once. Here’s a quick look at some of the most valuable reports that leading FECs and adventure facility owners say they couldn’t live without.

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Topics: FEC, managing your business, Reporting, sales

Three Tips for Boosting Productivity

Posted by Sherry Howell on Feb 1, 2017 12:41:41 PM

Lessons learned while traveling about behaviors that result in intense levels of productivity.

I get so productive on planes. I used to think it was because when traveling, you must creatively think about the most effective ways to complete tasks when you’re out of your normal atmosphere. It’s partly that. Eventually, however, I realized that it had less to do with my location and everything to do with my intention.

I compared my travel days to my office days to see what was different. It turns out there were three key behaviors that were dramatically different while traveling than while I was at the office. Here are the lessons I learned while traveling that I now try to apply to my everyday work.

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Topics: managing your business, marketing, sales, productivity

Navigating Networking Events Like a Boss

Posted by Sherry Howell on Jan 25, 2017 12:32:03 PM

I was recently invited to attend a local chamber networking event with a salesperson friend who just started in a new role. I think I make a pretty great wingman, so I agreed to go along.

Networking events can be a terrific way for you to market your facility, your group events program and your brand in general.  There are few other places where you can meet 20 potential leads in a short amount of time. But like anything else, your results at a networking event are only as good as the effort you put into it. 

My friend and I arrived at the event and put on our nametags, and then I spent the next hour observing networking techniques of the sales folks in attendance. Based on these observations, I came up with a list of things to do – and not do –  at your next networking event.

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Topics: managing your business, marketing, sales, networking, growth

Listening Is the Key to Successful Upselling

Posted by Sherry Howell on Jan 12, 2017 10:00:00 AM

Upselling is one of those strategies that can boost the bottom line of any organization, be it a family entertainment center, an amusement park, a retailer or a restaurant. Unfortunately, it’s often paid too little – or the wrong kind of – attention.

First things first, a lot of people approach upselling events and services with a “me first” approach: “If I sell more, I’ll make more.” While that’s very likely true, it misses a critical piece of insight that would make upselling  a whole lot easier. And that’s “If I sell the right package, event, or meal, my guest will have a bigger and better experience.”

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Topics: FEC, groups, trampoline parks, waterparks, managing your business, Amusement Park, Client Success, sales

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