CenterEdge Software Blog

How to Know if Your Waiver Process is Killing Your Guest Experience in Your Trampoline or Amusement Park

Posted by Sherry Howell on Aug 29, 2017 6:38:46 PM

If your facility is practicing more waiver don’ts than do’s, you might be doing more harm than good.

When it comes to guest experience, every interaction counts. From the very first impression someone gets of your facility, they are forming an opinion about everything—from the color of your logo to the “hassle factor” of buying tickets and getting in the door. As Simon Sinek says, “Every decision you make is a piece of communication.” That means analyzing each step of your key processes to ensure your communication within the process aligns to your organizational values.

One often-overlooked process is how waivers are handled. A cumbersome waiver process can give guests a negative impression that can color their entire experience or cause them to actively seek out other negatives in your park. Read on to learn the 5 ways your waiver process could be killing your guests’ experience and valuable tips to fix it.

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Topics: trampoline parks, Amusement Park, guest service

6 Essential Tips for Guest-Centric Event Scheduling in Your FEC or Trampoline Park

Posted by Sherry Howell on May 23, 2017 10:00:00 AM

Careful attraction and event scheduling creates a winning experience for your guestsand your business.

Do you ever have that nightmare where you’re supposed to be somewhere and you search and search but can’t find the location? Or the one where you realize you have a final and you’ve forgotten to attend classes all semester? What about the one where you accidentally mess up your birthday party scheduling and double book two parties for 30 eight-year-olds?

Versions of that last one have most likely made an appearance in your dreams – and maybe even your reality. Effective party and attraction scheduling is a must for every busy amusement facility, and sometimes there is a power struggle between what’s best for the business and what’s best for your guests. However, savvy operators agree that the two are far more closely linked than they first appear. 

We’ve put together six best practices for guest-centric scheduling to help keep the nightmares at bay:

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Topics: guest service, features of guest-centric scheduling

How to Take Feedback with a Smile

Posted by Sherry Howell on Sep 15, 2016 10:00:00 AM


Feedback is a funny thing. It’s a necessary, even critical part of growth and yet if I came to you right now and said, “hey can I give you some feedback?” you would probably lock your core faster than an MMA fighter readying for the bell to ring. It’s because you’re never sure just how painful the next words out might be.  Feedback can be scary, honestly it can be downright devastating, but one thing I know for sure is that it isn’t fatal. And, without receiving, accepting and learning the lessons that feedback offers, our own performance and even our organization’s overall service experience can’t grow and improve.

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Topics: FEC, trampoline parks, waterparks, customer loyalty, skating, Amusement Park, training, Client Success, guest service

Using Advantage Point of Sale to Survey Guests

Posted by Sherry Howell on Mar 8, 2016 12:55:30 PM

Would you like to understand which of your marketing efforts is getting the most attention from potential guests? Did you know that Advantage Point of Sale allows your team to survey your incoming guests to find out? Check out today's "Did You Know?" video to learn more.

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Topics: marketing, Client Success, Did You Know?, guest service

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