CenterEdge Software Blog

The Ultimate Party Checklist for FEC, Amusement & Trampoline Park Teams

Posted by Sherry Howell on Nov 13, 2017 9:56:39 AM

A step-by-step training tool that gives your team the confidence to run every party like a pro, and gives you peace of mind that with every party you're gaining delighted guests who will come back again and again. 

Parties can be overwhelming no matter how many times your team runs them. The tasks that need to be completed before, during and after the party are critical to the continued success of your business, but it's easy to miss a step or two when your team members are new or in a hurry. 

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Topics: training, guest service, Birthday Party

10 Steps to Create Outstanding Special Events

Posted by Sherry Howell on Oct 25, 2017 9:38:18 AM

Your facility’s special events can either be a great example, or a horrible warning. Learn how to manage special events that sparkle.

Special events are a terrific way to make a difference for corporate groups, sports teams, charitable organizations,  individuals or really anyone looking to celebrate or come together—but only if you do it right! As the saying goes, you can either be a great example, or a horrible warning. To be a great example and nail your events, read about our real life experience and check out the tips below to learn how to create special events that excite guests.

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Topics: groups, guest service

Customer Friction Hurts: Five Questions to Help Avoid It

Posted by Sherry Howell on Oct 16, 2017 3:37:45 PM

Assess your amusement park, FEC or trampoline park using these five questions

You know the adage, it’s easier to keep the customers you have than it is to go out and get new ones? It seems so simple, yet with so much variety in entertainment options available to today’s consumers, many amusement facilities still manage to miss the mark at making us smile.

Misses like this cause the dreaded customer friction or points in the process or experience that lead to guest discomfort, hassle, or even pain. And that discomfort makes guests consider if doing business with your facility is worth it.

Almost every amusement organization has goals to provide world-class service and offer experiences that wow, but often it’s in the small details that service starts to slip. Read on for five questions to help you assess whether you’re on your way to friction or finesse.

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Topics: point of sale, guest service, customer engagement

How to Use Customer Service Week to Build Trust and Boost Profits

Posted by Sherry Howell on Sep 13, 2017 9:07:18 AM

Customer Service Week is October 2–6, 2017. Don’t miss the opportunity to appreciate your team members. It could very well give you the competitive advantage you need!

Great managers find ways to recognize team members and show their staff appreciation every day, but taking part in the annual US National Customer Service Week is a great way to systematize and solidify your dedication to your team.

Boosting positivity by celebrating your team is often reflected in an immediate increase in team collaboration and morale. In fact, at CenterEdge, our Customer Service Week celebrations continue to grow year over year. Just from the 2016 to 2017 seasons, our Team Engagement Committee has doubled in size!

The best part is that happy team members in your facility will also earn you increased guest interaction, upsells, and repeat business. In short, celebrating your team gives your facility a competitive advantage.  As the saying goes, team members who feel appreciated will always do more than expected. Always. 

Here are three quick tips to help you host a great Customer Service Week.

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Topics: guest service, Staff Appreciation

How to Know if Your Waiver Process is Killing Your Guest Experience in Your Trampoline or Amusement Park

Posted by Sherry Howell on Aug 29, 2017 6:38:46 PM

If your facility is practicing more waiver don’ts than do’s, you might be doing more harm than good.

When it comes to guest experience, every interaction counts. From the very first impression someone gets of your facility, they are forming an opinion about everything—from the color of your logo to the “hassle factor” of buying tickets and getting in the door. As Simon Sinek says, “Every decision you make is a piece of communication.” That means analyzing each step of your key processes to ensure your communication within the process aligns to your organizational values.

One often-overlooked process is how waivers are handled. A cumbersome waiver process can give guests a negative impression that can color their entire experience or cause them to actively seek out other negatives in your park. Read on to learn the 5 ways your waiver process could be killing your guests’ experience and valuable tips to fix it.

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Topics: trampoline parks, Amusement Park, guest service

6 Essential Tips for Guest-Centric Event Scheduling in Your FEC or Trampoline Park

Posted by Sherry Howell on May 23, 2017 10:00:00 AM

Careful attraction and event scheduling creates a winning experience for your guestsand your business.

Do you ever have that nightmare where you’re supposed to be somewhere and you search and search but can’t find the location? Or the one where you realize you have a final and you’ve forgotten to attend classes all semester? What about the one where you accidentally mess up your birthday party scheduling and double book two parties for 30 eight-year-olds?

Versions of that last one have most likely made an appearance in your dreams – and maybe even your reality. Effective party and attraction scheduling is a must for every busy amusement facility, and sometimes there is a power struggle between what’s best for the business and what’s best for your guests. However, savvy operators agree that the two are far more closely linked than they first appear. 

We’ve put together six best practices for guest-centric scheduling to help keep the nightmares at bay:

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Topics: guest service, features of guest-centric scheduling

How to Take Feedback with a Smile

Posted by Sherry Howell on Sep 15, 2016 10:00:00 AM


Feedback is a funny thing. It’s a necessary, even critical part of growth and yet if I came to you right now and said, “hey can I give you some feedback?” you would probably lock your core faster than an MMA fighter readying for the bell to ring. It’s because you’re never sure just how painful the next words out might be.  Feedback can be scary, honestly it can be downright devastating, but one thing I know for sure is that it isn’t fatal. And, without receiving, accepting and learning the lessons that feedback offers, our own performance and even our organization’s overall service experience can’t grow and improve.

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Topics: FEC, trampoline parks, waterparks, customer loyalty, skating, Amusement Park, training, Client Success, guest service

Using Advantage Point of Sale to Survey Guests

Posted by Sherry Howell on Mar 8, 2016 12:55:30 PM

Would you like to understand which of your marketing efforts is getting the most attention from potential guests? Did you know that Advantage Point of Sale allows your team to survey your incoming guests to find out? Check out today's "Did You Know?" video to learn more.

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Topics: marketing, Client Success, Did You Know?, guest service

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