CenterEdge Software Blog

10 Steps to Create Outstanding Special Events

Posted by Sherry Howell on Oct 25, 2017 9:38:18 AM

Your facility’s special events can either be a great example, or a horrible warning. Learn how to manage special events that sparkle.

Special events are a terrific way to make a difference for corporate groups, sports teams, charitable organizations,  individuals or really anyone looking to celebrate or come together—but only if you do it right! As the saying goes, you can either be a great example, or a horrible warning. To be a great example and nail your events, read about our real life experience and check out the tips below to learn how to create special events that excite guests.

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Topics: groups, guest service

Listening Is the Key to Successful Upselling

Posted by Sherry Howell on Jan 12, 2017 10:00:00 AM

Upselling is one of those strategies that can boost the bottom line of any organization, be it a family entertainment center, an amusement park, a retailer or a restaurant. Unfortunately, it’s often paid too little – or the wrong kind of – attention.

First things first, a lot of people approach upselling events and services with a “me first” approach: “If I sell more, I’ll make more.” While that’s very likely true, it misses a critical piece of insight that would make upselling  a whole lot easier. And that’s “If I sell the right package, event, or meal, my guest will have a bigger and better experience.”

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Topics: FEC, groups, trampoline parks, waterparks, managing your business, Amusement Park, Client Success, sales

Did You Know: Setting Event Sales Goals for the New Year

Posted by Sherry Howell on Dec 27, 2016 10:00:00 AM

Start the year off right setting meaningful goals for event sales (or anything you'd like to increase, really).  Did you know there are several reports that can help get you started?  Check out today's video to learn more. 



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Topics: FEC, groups, trampoline parks, waterparks, Reporting, Client Success, sales

Did You Know: Bulk Issue Player Cards and Wristbands

Posted by Sherry Howell on Oct 25, 2016 10:00:00 AM

Would you like to save time issuing cards or wrist bands for your group events? Did you know that you could also load cards with multiple items as well?   Watch today's Did You Know video to learn the process and operational practices that will get you ready for groups in a flash.

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Topics: debit card systems, FEC, groups, trampoline parks, waterparks, Client Success, operations

The Magic Pill of Sales

Posted by Sherry Howell on Oct 19, 2016 10:17:52 AM

While talking to a friend last week about sales training programs, he mentioned that it often seems that they contain little more than basic information. He mentioned that he wishes they would teach “the hard stuff.”  It reminded me of training programs I’ve been a part of and how, in my experience, the hardest part about sales is forming the uncompromising habits that take you from good to great.  While there are certainly some components of the sales process that are more difficult; you might have trouble getting the lead or getting the close for example, honestly more people struggle with getting, and keeping, the motivation.

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Topics: groups, training, Client Success, sales

New Features Coming Soon in Advantage Release 16.5

Posted by Sherry Howell on Sep 21, 2016 10:00:00 AM

There are lots of new features in store with Advantage Release 16.5!  A couple of highlights are:

  • Sell all items in a class series with one button
  • Reduction in printing, time and paper waste at your point of sale with several new features
  • New Sacoa integration features
  • and more!

To learn more about how the new features can help maximize efficiency in your facility, watch our brief Feature Release 16.5 video below.

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Topics: debit card systems, FEC, groups, point of sale, trampoline parks, waterparks, new features, Client Success, memberships

Hiring Sets You Apart-Lessons from Adventure Quest Laser Tag

Posted by Sherry Howell on Aug 23, 2016 10:00:00 AM

Today’s Client Spotlight is Adventure Quest Laser Tag in New Orleans, Louisiana.  The facility boasts a 6,000 square foot, 38 vest laser tag arena, cosmic mini-golf, bumper cars and an outdoor Adventure Maze. And while they have a lot of attractions that make them big players in their market, they believe what sets them apart is that they genuinely care about their guests and attempt to always make them leave excited and with a smile. 

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Topics: FEC, groups, laser tag, point of sale, Amusement Park, hiring, Client Spotlight, Client Success

New Features Coming Soon in Advantage Release 16.4

Posted by Sherry Howell on Jul 26, 2016 10:00:00 AM

CenterEdge Advantage Release 16.4 is on its way!

The next version of CenterEdge Advantage, Release 16.4, goes live soon.  Some of the features include:

  • New efficiencies for cashiers
  • The ability for guests to buy player cards with player cards
  • Easier editing in Advantage Groups
  • Faster team member time clock and scheduling functionality

To learn more about how the new features can help your business grow, watch our brief Feature Release 16.4 video below.

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Topics: FEC, groups, point of sale, trampoline parks, waterparks, new features, Client Success, memberships

An Easy to Follow Guide to Upselling

Posted by Sherry Howell on Jul 19, 2016 10:12:01 AM

Clients are often troubled by the question of upselling and how to persuade team members to do it. The book, Go for No! Yes is the Destination, No is How You Get There by Richard Fenton and Andrea Waltz, offers a compelling philosophy that I believe can help address the issue. In the fable, a sales manager is coaching a newer associate in a men’s clothing store. The sales person is thrilled; he’d just made a huge sale, the best in his career even, and his customer bought every single thing offered to him. What a win! Or is it?

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Topics: FEC, groups, trampoline parks, waterparks, skating, marketing, Amusement Park, Client Success, sales

6 Sure-fire Ways to Beat the Post Summer Sales Slump

Posted by Sherry Howell on Jun 21, 2016 10:00:00 AM

Summer’s here!  Isn’t it great?  It’s a time when people seem friendlier (I think because there’s less traffic). They can be found outside walking, riding bikes, eating ice cream, coming to our parks, hooray!  It can be so easy to bask in the glory of all that business, but are your sales and marketing efforts taking a hit because you’re so busy?  Sometimes it’s all you can do to stay in the moment, I get that. But the way to avoid that “feast or famine” kind of business is to try and capture the most guest visibility you can at each moment. Here are a few checklist items that can help you determine if you’re making the most of those hot summer days.

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Topics: FEC, groups, trampoline parks, waterparks, skating, marketing, Amusement Park, Client Success

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