CenterEdge Software Blog

Did You Know: Constant Contact Integration

Posted by Sherry Howell on Mar 22, 2017 2:32:10 PM

Ready to use your software to take your marketing campaigns to the next level? Learn how in today’s Did You Know video.

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Topics: FEC, trampoline parks, museums, waterparks, zoos & aquariums, marketing, Amusement Park, Did You Know?

Five Steps to Planning for Effortless Birthday Party Check-Ins at Your FEC

Posted by Sherry Howell on Feb 27, 2017 3:37:47 PM

Cut through the chaos and follow these best practices to make birthday party prep and check-in a breeze at your family entertainment center.

In working with various entertainment facilities over the years, there are often two distinct philosophies about birthday parties that surface. Some venues view them as “the best part of the week,” while others refer to them as “a necessary evil.”

In my experience, there is a direct link between the level of unwanted chaos during parties and how stressed one feels about them. If it takes ten seconds or less to make a first impression, how you handle your party before and during check-in can make or break your reputation in a parent’s mind. To reduce the risk of negative experiences, here are a few tips for keeping both the guest and your team members happy:

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Topics: FEC, managing your business, Birthday Party

CenterEdge Advantage Version 17.1 Is Coming Soon

Posted by Sherry Howell on Feb 22, 2017 12:31:38 PM

The next release of CenterEdge Advantage, Version 17.1, is coming soon!  

To learn more about what’s on the way, check out our Feature Release Video below, and sign up to attend our training webinar. There you’ll learn how to set up and use all the new features once you upgrade.  Here’s a sneak peek:

  • Customize discount buttons and functionality (:10 - :40)
  • Customize marketing opt in message on waiver kiosks (:41 - :52)
  • Newly redesigned split check screen to manage checkouts faster (:53 – 1:39)
  • Deferred revenue capabilities for any barcode ticket item (1:40 – 2:03)
  • Added kitchen display servers for improved use across multiple departments (2:04 – 2:40)

Thank you for your continued partnership with CenterEdge.  Register for our training webinar below.   As always, the session will be recorded, so you’ll receive the recording if you can’t attend the live session.  

Wednesday, March 15 at 1:00ET/12:00CT/10:00PT

Register Now!

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Topics: FEC, point of sale, waivers, trampoline parks, museums, waterparks, zoos & aquariums, Release Version, new features, Amusement Park, Reporting, restaurants & bars

Measuring Success at Your FEC or Adventure Facility: Four Critical Reports You Need to Have

Posted by Sherry Howell on Feb 7, 2017 11:07:38 AM

The right tools can help you gain valuable insight into sales, trends and scheduling best practices for your family entertainment center or adventure park, but you can’t look at everything all the time. Here are our top picks.

Managing your business is a full-time job, but managing the information about your business shouldn’t be. While many businesses have access to a plethora of data, it’s impossible to keep track of everything or be everywhere at once. Here’s a quick look at some of the most valuable reports that leading FECs and adventure facility owners say they couldn’t live without.

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Topics: FEC, managing your business, Reporting, sales

Interview: Adding an Escape Room to a Trampoline Park or FEC

Posted by Sherry Howell on Jan 17, 2017 4:54:52 PM

With the new year, new beginnings and all those goals you’ve set, what do you have planned to do differently in 2017 to get the results that you’re looking for? For many facilities, it’s time to think about new games, packages, menu items and even new attractions to boost your fun factor for new and repeat guests.

Our industry has seen such a boom in escape rooms recently. Have you been wondering just what the fuss is all about? I reached out to our friends at Creative Works, who recently added an escape room offering to their portfolio (and they even won Best Exhibit at IAAPA with it, too!). Here’s what their Vice President, Armando Lanuti, had to say.

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Topics: FEC, capacity, Client Success, Partner Spotlight

Listening Is the Key to Successful Upselling

Posted by Sherry Howell on Jan 12, 2017 10:00:00 AM

Upselling is one of those strategies that can boost the bottom line of any organization, be it a family entertainment center, an amusement park, a retailer or a restaurant. Unfortunately, it’s often paid too little – or the wrong kind of – attention.

First things first, a lot of people approach upselling events and services with a “me first” approach: “If I sell more, I’ll make more.” While that’s very likely true, it misses a critical piece of insight that would make upselling  a whole lot easier. And that’s “If I sell the right package, event, or meal, my guest will have a bigger and better experience.”

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Topics: FEC, groups, trampoline parks, waterparks, managing your business, Amusement Park, Client Success, sales

Did You Know: Setting Event Sales Goals for the New Year

Posted by Sherry Howell on Dec 27, 2016 10:00:00 AM

Start the year off right setting meaningful goals for event sales (or anything you'd like to increase, really).  Did you know there are several reports that can help get you started?  Check out today's video to learn more. 



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Topics: FEC, groups, trampoline parks, waterparks, Reporting, Client Success, sales

New Features Coming Soon in CenterEdge Advantage 16.6

Posted by Sherry Howell on Nov 9, 2016 10:48:08 AM

We have lots of exciting features and upgrades on the way. To learn more about what’s new, watch our brief Feature Release Video, and be sure to sign up for our training webinar to learn how to set up and use the new features once you upgrade. A few hints:
  • New integrations with Best Lockers and RoomKeyPMS Hotel Property Management Software (0:17-1:31)
  • Additional security rights to control selling items to groups (1:32-1:54)
  • Deferred Revenue Capability for Passes (1:55-2:45)
  • New Discount Coupon functionality (2:46-3:24)
  • Create Class Tracks and categorize Classes (3:25-4:07)
  • Time Clock new features! (4:08-5:14)
  • New options for waiver signature captures, text options for marketing, and more! (5:15-6:07)

We hope you’re as excited as we are! Register for our training webinar for a more in-depth look at the new features. Don’t worry if you can’t attend the live session; we’ll send a free recording afterwards to everyone who registered.

Tuesday,  December 13, 2016 1:30ET/12:30CT/10:30PT

Register Now!

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Topics: FEC, trampoline parks, museums, waterparks, zoos & aquariums, Release Version, time clock & scheduling, new features, Amusement Park, classes

Did You Know: Bulk Issue Player Cards and Wristbands

Posted by Sherry Howell on Oct 25, 2016 10:00:00 AM

Would you like to save time issuing cards or wrist bands for your group events? Did you know that you could also load cards with multiple items as well?   Watch today's Did You Know video to learn the process and operational practices that will get you ready for groups in a flash.

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Topics: debit card systems, FEC, groups, trampoline parks, waterparks, Client Success, operations

Come Learn With Us at IAAPA

Posted by Sherry Howell on Oct 5, 2016 10:00:00 AM

Ah, fall. The leaves are changing and most days the weather gets below 90. Hooray!  It’s also part of our favorite time of year; November means it’s time for the IAAPA Attractions Expo. We love attending IAAPA to see what’s new in the industry, meet new people, visit with clients and learn important tips and changes in order to serve our clients better.

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Topics: FEC, trampoline parks, waterparks, training, Client Success, support

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