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CenterEdge Software Blog

6 Checklists To Keep Your FEC Team on Target

Posted by Sherry Howell on Jul 11, 2018 9:30:00 AM

The bigger your FEC gets, the harder it is to keep an eye on every location or department, much less every team member.

Consistency is a key element of a great guest experience. How can an owner, operator or general manager ensure everyone hits the mark every single time? Training and employee education are essential, but when it comes down to the day-to-day, it's not always easy to remember what was said in that workshop three months ago. Or what the key take-aways were from that long team training day.

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Topics: FEC, Point of Sale, Marketing, Reporting & Analytics, Sales, Employee Management, Facility Operations, Birthday Party & Groups

3 Rules for Growing Your FEC or Park with Referrals

Posted by Sherry Howell on Jun 4, 2018 11:43:14 AM

When it comes to expanding your client base, it’s all about who you know – and how you leverage those relationships.

Editor’s Note: Referrals continue to be a huge driver of FEC growth, so we’ve updated this popular classic for accuracy and comprehensiveness. Read on!

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Topics: FEC, Trampoline Parks, Customer Loyalty, Sales, Facility Operations

The Secret Formula for Balancing Labor and Sales

Posted by Sherry Howell on May 30, 2018 8:43:55 AM

Cutting staff to control costs just might send your sales into a tailspin. But labor is by far your biggest expense. Get the formula industry expert Alan Kumpf uses.

We believe it’s important to support industry education. One industry event we have begun to support in 2018 is the Maximize Profits Through Operational Excellence seminar program hosted by Funstruction Results. Long-time industry professional and managing partner of Funstruction Results, Alan Kumpf, shared some of his thoughts about team member productivity with CenterEdge. And his secret formula for achieving the right balance between labor and sales. Here’s what he had to say:

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Topics: Reporting & Analytics, Employee Management, Facility Operations

Giving Park Guests a Better Bill: Five Advantages to Memberships With Recurring Billing

Posted by Sherry Howell on Apr 11, 2018 12:00:00 PM

Learn how to offer more programs, navigate fewer cash flow valleys and increase overall revenue.

There are new fitness and entertainment facilities cropping up all over, and it seems the idea is to continuously go bigger. My husband and I were discussing a new rock climbing venue that is taking over a large shopping complex across the street from my current gym. We contemplated how each was going to stay competitive and maintain a loyal member base.

In many ways, the days of row upon row of treadmills and ellipticals, a room of weights and a small studio for basic aerobics classes seem to be behind us, and more fitness facilities are catering to a consumer seeking a more experiential approach to fitness. This kind of experience-rich venue makes people want to visit because they receive additional benefits like childcare facilities, smoothie bars, towel service, even tanning—making them a home away from home for many members. This is a smart way to tap into the market willing to pay more for a richer experience.

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Topics: Memberships, Facility Operations

How to Know If You're Using Your Cashless or Food Service POS All Wrong

Posted by Sherry Howell on Mar 28, 2018 12:00:00 PM

If you aren’t using one solution to rule them all, you might want to reconsider. Learn how multiple, different solutions can put your park or FEC at risk.  

There are a lot of things happening under one roof in an FEC—including admission and ticketing sales, memberships, food and beverage, party reservations and games, just to name a few. And, when you use several different systems to handle all of the revenue and transactional data being gathered throughout the course of a normal day, you put your business at risk for errors and waste time coordinating reports and data from all the different systems involved.

Here, we’ll look at how to avoid those errors commonly found at FECs and parks, and we'll discuss the benefits of POS solutions that can do it all.

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Topics: Facility Operations

7 Steps to a Stellar Season Kick-Off for your FEC or Attraction

Posted by Sherry Howell on Dec 20, 2017 1:00:00 PM

Onboard like a pro in your next season training meeting. 

The end of the calendar year is when many amusement facilities focus on reviewing successes and planning for the next year. And for seasonal attractions that re-open in the spring, it’s nearly crunch time to finish outlining offerings and onboarding programs.

Hosting a season or new year kick-off meeting is a great way for your facility to celebrate past successes and discuss challenges, and to set expectations of what’s to come. But during this busy time of year, meeting details can easily slip through the cracks, making for a lackluster kick-off event. Be sure you're ready for your next season by including these seven critical elements to your next training meeting.

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Topics: FEC, Sales, Employee Management, Facility Operations

Three Ways to Win Big (Sales) this Holiday Season

Posted by Sherry Howell on Nov 20, 2017 3:31:11 PM

Set your FEC or attraction up for success that will last with these three tips. 

If the weekend traffic is any indication, the holiday season has certainly begun! Is your facility equipped to take advantage of all the sales opportunities this celebratory time of year has to offer? Read on for three tips to help you maximize every moment of the holiday season.

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Topics: FEC, Facility Operations, Birthday Party & Groups

3 Ways to Use Deferred Revenue to Maximize Profitability

Posted by Sherry Howell on Sep 20, 2017 7:46:22 AM

Don’t let an oversimplified revenue tracking process put your park at a disadvantage.

The key to effective amusement operations is having a moment-by-moment analysis of your facility’s sales, throughput and labor.  An oversimplified revenue-tracking process can cloud your data resulting in inaccurate business assumptions that could lead to ineffective staffing and improper pricing.

Utilizing principles of deferred revenue can help you keep a clean, accurate view of your business and keep you laser-focused on the right things so you can manage costs and increase your bottom line.  Here are three areas where deferred revenue can be leveraged to help you manage your business more effectively.

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Topics: Sales, Facility Operations, Birthday Party & Groups

Map It! The Ideal Facility Management Hardware for Each of Your Workstation Locations

Posted by Sherry Howell on Aug 2, 2017 9:51:50 AM

Wondering where to put those workstations and what hardware you need for each? Here is a simple map of what hardware works best for each section of your water park or amusement facility.

Choosing the right hardware for your park is vital to your facility’s success. While it may seem simple enough to run down to the local Best Buy and pick up a few computers on sale, it is important to remember that these stations run the facility management system that affects every single aspect of your business. Choosing the right fit is essential.

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Topics: FEC, Access Control, Facility Operations

6 Essential Tips for Guest-Centric Event Scheduling in Your FEC or Trampoline Park

Posted by Sherry Howell on May 23, 2017 10:00:00 AM

Careful attraction and event scheduling creates a winning experience for your guestsand your business.

Do you ever have that nightmare where you’re supposed to be somewhere and you search and search but can’t find the location? Or the one where you realize you have a final and you’ve forgotten to attend classes all semester? What about the one where you accidentally mess up your birthday party scheduling and double book two parties for 30 eight-year-olds?

Versions of that last one have most likely made an appearance in your dreams – and maybe even your reality. Effective party and attraction scheduling is a must for every busy amusement facility, and sometimes there is a power struggle between what’s best for the business and what’s best for your guests. However, savvy operators agree that the two are far more closely linked than they first appear. 

We’ve put together six best practices for guest-centric scheduling to help keep the nightmares at bay:

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Topics: Customer Loyalty, Facility Operations