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CenterEdge Software Blog

6 Checklists To Keep Your FEC Team on Target

Posted by Sherry Howell on Jul 11, 2018 9:30:00 AM

The bigger your FEC gets, the harder it is to keep an eye on every location or department, much less every team member.

Consistency is a key element of a great guest experience. How can an owner, operator or general manager ensure everyone hits the mark every single time? Training and employee education are essential, but when it comes down to the day-to-day, it's not always easy to remember what was said in that workshop three months ago. Or what the key take-aways were from that long team training day.

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Topics: FEC, Point of Sale, Marketing, Reporting & Analytics, Sales, Employee Management, Facility Operations, Birthday Party & Groups

The Secret Formula for Balancing Labor and Sales

Posted by Sherry Howell on May 30, 2018 8:43:55 AM

Cutting staff to control costs just might send your sales into a tailspin. But labor is by far your biggest expense. Get the formula industry expert Alan Kumpf uses.

We believe it’s important to support industry education. One industry event we have begun to support in 2018 is the Maximize Profits Through Operational Excellence seminar program hosted by Funstruction Results. Long-time industry professional and managing partner of Funstruction Results, Alan Kumpf, shared some of his thoughts about team member productivity with CenterEdge. And his secret formula for achieving the right balance between labor and sales. Here’s what he had to say:

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Topics: Reporting & Analytics, Employee Management, Facility Operations

Taking the Leap to Leadership? Avoid These 7 Common Mistakes

Posted by Sherry Howell on May 9, 2018 12:00:00 PM

Management can be risky business for new and experienced leaders, but it doesn’t have to be.

Picture the worst manager you ever worked with until you see all their negative traits clearly in your mind. Chances are, they didn’t set out to be the worst boss ever. Leadership, just like any other job, takes time to develop. If you’re a new or even an experienced leader, you could be making your way onto a team member’s negative leadership qualities list. Read on for seven common mistakes leaders make, and how to avoid them.

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Topics: Employee Management

How Efficient Is Your Schedule?

Posted by Sherry Howell on May 2, 2018 12:00:00 PM

Don’t leave it to guesstimates and intuition! Get control of your labor costs with real reports and actionable items.

Scheduling your team members for the right shifts is a study in organized chaos. Some times of day or different days of the week require more staff than normal and some don’t—and it all comes down to balancing labor costs with scheduling.

It's easy to lose sight of the fact that labor costs have a huge impact on the success of your business. Rather than leaving it to guesstimates and intuition, get control of your actual labor costs with real reports and actionable items. Implementing these will help you make changes that will increase both your efficiency and your bottom line. Learn how you can create efficiencies in your schedule and see maximum ROI.

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Topics: Employee Management

Help Me Help You: Building an Award-Winning Culture

Posted by Sherry Howell on Apr 4, 2018 12:00:00 PM

A great workplace is about more than its perks.

Workplace culture is a passion of mine and I am always searching for glimpses into organizations that, simply put, do it better than everyone else. I think my obsession with making a difference in the work that I would eventually do began when Jerry Maguire first read his mission statement and touted that relationships were really at the heart of success. Ah, Hollywood.

All these years later, I still believe that caring more and striving to change lives is the key to lasting success. I also believe that most of us want to be part of a business that cares, one with loyal team members and guests, and one that, of course, is productive and makes money—we gotta eat, after all.

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Topics: Employee Management

How to Identify, Hire, and Train the Next Generation of Party Professionals

Posted by Sherry Howell on Mar 21, 2018 12:00:00 PM

Read our interview with Party Pro, Frank Price, for insights to help you hire and train a party team that your competition can’t replicate.

We are proud to partner with leading industry experts and sponsor such events as Birthday University. In advance of the upcoming Birthday University & Party Host Certification seminar in Chicago April 3-5, we sat down with Frank Price for his take on creating the perfect party team. With so much competition for entertainment in our communities, Frank has a lot to say about building a unique brand. Read on for his responses to some of the most important questions.

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Topics: Employee Management, Birthday Party & Groups, CenterEdge Client Success

How to Diversify Your Trampoline Park in 5 Steps

Posted by Sherry Howell on Feb 14, 2018 12:00:00 PM

Consider these tips when growing your business’ footprint.

Trends change and public interests come and go and both are an endless source of opportunity for any business owner. In the trampoline park industry, diversification is often a top-of-mind consideration with operators pondering questions like: “How can we get more market share?” "How can we continue to thrill our guests and attract new ones?” And of course, “How do we deliver a different experience than our competition?”

Diversification can mean different things to different businesses. Will you diversify your attractions and renovate or remodel? Will you diversify with your branding? Your offerings? Your guest engagement efforts? Or some combination thereof? To determine which direction your business should take, consider these five steps.

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Topics: Reporting & Analytics, Employee Management

How to Help Your Team Shine and Improve Your Facility 

Posted by Sherry Howell on Feb 7, 2018 12:00:00 PM

Learn how to enlist the help of team members to improve the overall experience and tap into their useful skills. 

Tired of front-line team members asking you the same questions all the time? Check out today's video to help build autonomy and ownership while creating a library of training materials.

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Topics: Customer Loyalty, Employee Management

The Secret to Getting Your Team to Do What You Ask

Posted by Sherry Howell on Jan 17, 2018 12:00:00 PM

Spoiler alert – it takes a culture built around respect, consistent practice and accountability

Managing others is a tricky business. They differ in strengths, weaknesses, personalities, generational biases and experience—and that’s before they even get in the car to come to work! So how can you develop a management system that will allow you to get the kind of performance that creates magic for your guests and brings more to your bottom line? The secret is a systematic approach to training and accountability. Here’s what it takes.

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Topics: Employee Management

Power Reports: What Every Manager Should Look at Daily (and Why)

Posted by Sherry Howell on Jan 10, 2018 12:00:00 PM

Keep your finger on the pulse of your business with these key reports.

Savvy managers use data to help make smart decisions about their businesses. But with so many reports and so much data available to you, how do you efficiently wade through the information? Read on for three main areas where using your system’s data can have a real impact on your bottom line, plus a few to grow on.

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Topics: Reporting & Analytics, Employee Management