Today’s CenterEdge Client Spotlight is Metro Richmond Zoo in Virginia. The zoo, which has been open since 1995, is home to over 2,000 animals representing more than 190 species. It even boasts one of the largest primate collections in the country. The zoo’s 250,000 visitors each year love getting up close and personal with the animals. Have a dream to hand feed a baby giraffe or take a night time zip line over the zoo? You can do that and more at the Metro Richmond Zoo. I was able to spend some time with their General Manager, Justin Andelin, to learn a little more.
The holidays are in full swing! Facebook was kind enough to remind us that today is “Giving Tuesday,” a day on which we are asked to give a little to a cause near and dear to our hearts. In fact, the Bill and Melinda Gates foundation, along with Facebook, have even offered to match fundraising contributions and increase the impact. What a great way to “be the change” in very real, meaningful ways. Read more here.
Every morning, I get a Minute with Maxwell email in my inbox from the John Maxwell leadership team. In it, John takes a word and advises viewers how to apply the word and increase their influence potential with others. It’s always the first line of his opening paragraph that moves me, though. He begins every email with the words, “What you do today matters.”
Some friends of mine got some terribly difficult news recently. Despite that, I saw a picture on Facebook of them enjoying a rooftop patio over the weekend. They looked like any other couple, happy and in love and it made me smile. But it also made me think, if their server had known their situation, or how emotionally tired or scared they must be, what difference might that have made in how they treated my friends? It’s during moments like these that I spend time reflecting on whether I’m making the difference that I intend to in the work I do and the life I lead.
Having an emphasis on learning and personal growth is one of the things that is extremely important to me as both a leader and an individual contributor. I have been asked a lot lately for book recommendations and thought others might be interested in sharing what they’ve learned through their own personal study. These days, there is no shortage of information but finding the time to study can be tough. One method that really works for me is to buy audiobooks for the books I’m reading. Then no matter where I am I either have a book to read or listen to using the Kindle app on my phone.
Did you know that Customer Service Week is October 3-7, 2016? Watch today's video to learn how you can celebrate with your staff to make a difference for your team members and your guests.
Last week, we discussed some of the culture initiatives that we've implemented at CenterEdge, and that resulted in our newly defined core values. If you missed it, get PART ONE. Once we articulated and defined our values, we then needed to roll them out with the team. Without intention, stating your values is just a conversation - hardly a culture revolution. And it's a process that keeps evolving over time. Although there are several ways you can roll out your own values training, these are the steps we've taken to implement a culture where these values reign supreme.
Over the past six months, we have been working on strengthening our culture and teamwork at CenterEdge. We began this journey by examining our current culture, celebrating where we have been winning, and putting thought around where we need to improve. It’s been going terrific! We have completed several training initiatives for our entire team, including both technical training as well as soft skills training. And we’ve spent more time listening to our team members.
Meet Product Owner, Kate Friedl. Kate serves on our Development team as one of our Product Owners. Though she’s a product owner now, she has also held different roles in her three years with CenterEdge. From Support to documentation, and even at one time being the entire QA Department. My how we have grown! It was soon after setting her up in QA that CenterEdge really began to grow, and she wasn’t a department of one for long.
Meet Support Technician, Jay Lehew. Jay is one of the newest members of our team and has already made a huge impact with us and our clients. We’ve gotten so much terrific feedback about him since joining us in December 2015 that we would like to offer our clients a chance to get to know him a little better. Before coming to CenterEdge, he worked in the auto industry as a mechanic with a specialty in, as you might guess, electronic diagnostics. It seems, though, that he comes by his automotive and technology prowess honestly: with a dad who shared with him a love of cars and a mom in IT who taught him about computers growing up. What a unique path to bring him to this point in his career, and we’re so happy to have him on our team.