CenterEdge Software Blog

Interview: Adding an Escape Room to a Trampoline Park or FEC

Posted by Sherry Howell on Jan 17, 2017 4:54:52 PM

With the new year, new beginnings and all those goals you’ve set, what do you have planned to do differently in 2017 to get the results that you’re looking for? For many facilities, it’s time to think about new games, packages, menu items and even new attractions to boost your fun factor for new and repeat guests.

Our industry has seen such a boom in escape rooms recently. Have you been wondering just what the fuss is all about? I reached out to our friends at Creative Works, who recently added an escape room offering to their portfolio (and they even won Best Exhibit at IAAPA with it, too!). Here’s what their Vice President, Armando Lanuti, had to say.

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Topics: FEC, capacity, Client Success, Partner Spotlight

Listening Is the Key to Successful Upselling

Posted by Sherry Howell on Jan 12, 2017 10:00:00 AM

Upselling is one of those strategies that can boost the bottom line of any organization, be it a family entertainment center, an amusement park, a retailer or a restaurant. Unfortunately, it’s often paid too little – or the wrong kind of – attention.

First things first, a lot of people approach upselling events and services with a “me first” approach: “If I sell more, I’ll make more.” While that’s very likely true, it misses a critical piece of insight that would make upselling  a whole lot easier. And that’s “If I sell the right package, event, or meal, my guest will have a bigger and better experience.”

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Topics: FEC, groups, trampoline parks, waterparks, managing your business, Amusement Park, Client Success, sales

Four Reasons Why Resolutions Fail

Posted by Sherry Howell on Jan 3, 2017 11:40:58 AM

Happy New Year!  I love a fresh start where I review what went well in the past year and what could be better going forward.  Have you set any 2017 resolutions for yourself or your organization? I know, I know, it’s easy to become jaded about setting resolutions because many of them fail.  Why do you think that is? I’ve given it a lot of thought and have put together four reasons why resolutions fail, and how to prevent it from happening to you in 2017.

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Topics: managing your business, Client Success, sales

Did You Know: Setting Event Sales Goals for the New Year

Posted by Sherry Howell on Dec 27, 2016 10:00:00 AM

Start the year off right setting meaningful goals for event sales (or anything you'd like to increase, really).  Did you know there are several reports that can help get you started?  Check out today's video to learn more. 

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Topics: FEC, groups, trampoline parks, waterparks, Reporting, Client Success, sales

CenterEdge 'Role' Call - Meet Patches the Cat

Posted by Sherry Howell on Dec 20, 2016 10:00:00 AM

Meet our unofficial CenterEdge Software mascot of three years, Patches. Patches is a fun loving “purrfectionist” who spends his days napping and making our team smile.  He’s no lazy cat though, you never see Patches in the same place twice or know just where he’ll show up.  We asked him to share a little insight today, so allow us to introduce Patches.

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Topics: Client Success, CenterEdge Role Call

Consistent Communication is Key-Insights from Metro Richmond Zoo

Posted by Sherry Howell on Dec 6, 2016 11:18:38 AM

Today’s CenterEdge Client Spotlight is Metro Richmond Zoo in Virginia. The zoo, which has been open since 1995, is home to over 2,000 animals representing more than 190 species. It even boasts one of the largest primate collections in the country.  The zoo’s 250,000 visitors each year love getting up close and personal with the animals. Have a dream to hand feed a baby giraffe or take a night time zip line over the zoo? You can do that and more at the Metro Richmond Zoo. I was able to spend some time with their General Manager, Justin Andelin, to learn a little more.

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Topics: zoos & aquariums, hiring, Client Spotlight, training, Client Success, company culture

What Impact Will Your Team Make on #GivingTuesday?

Posted by Sherry Howell on Nov 29, 2016 12:14:36 PM

The holidays are in full swing!  Facebook was kind enough to remind us that today is “Giving Tuesday,” a day on which we are asked to give a little to a cause near and dear to our hearts. In fact, the Bill and Melinda Gates foundation, along with Facebook, have even offered to match fundraising contributions and increase the impact.  What a great way to “be the change” in very real, meaningful ways.  Read more here.

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Topics: marketing, Client Success, company culture, team building

Today Is a Great Day to Be Kind

Posted by Sherry Howell on Nov 22, 2016 11:18:57 AM

Every morning, I get a Minute with Maxwell email in my inbox from the John Maxwell leadership team. In it, John takes a word and advises viewers how to apply the word and increase their influence potential with others.  It’s always the first line of his opening paragraph that moves me, though. He begins every email with the words, “What you do today matters.”

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Topics: managing your business, Client Success, company culture

CenterEdge 'Role' Call - Meet Lisa Carr

Posted by Sherry Howell on Nov 16, 2016 10:00:00 AM

Today’s team member we would like to introduce is has been in the business of helping others for years. She’s Lisa Carr, one of our amazing Support Technicians. Lisa has been making a difference with CenterEdge for over a year but in administrative and technical support for much of her career. She’s a problem solver and loves to dive right in to help, so please allow me to introduce Lisa Carr.

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Topics: Client Success, CenterEdge Role Call, family entertainment

Creating Magic Using Empathy

Posted by Sherry Howell on Nov 2, 2016 10:00:00 AM

Some friends of mine got some terribly difficult news recently.  Despite that, I saw a picture on Facebook of them enjoying a rooftop patio over the weekend. They looked like any other couple, happy and in love and it made me smile. But it also made me think, if their server had known their situation, or how emotionally tired or scared they must be, what difference might that have made in how they treated my friends?  It’s during moments like these that I spend time reflecting on whether I’m making the difference that I intend to in the work I do and the life I lead.

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Topics: managing your business, Client Success, company culture, sales

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