In “Role” Call posts, we feature some of our outstanding team members and the roles they play in delivering exceptional customer service to fellow coworkers and clients alike. Because, at CenterEdge, we believe our team is a big part of what makes us special.
Topics: CenterEdge Role Call
Meet our unofficial CenterEdge Software mascot of three years, Patches. Patches is a fun loving “purrfectionist” who spends his days napping and making our team smile. He’s no lazy cat though, you never see Patches in the same place twice or know just where he’ll show up. We asked him to share a little insight today, so allow us to introduce Patches.
Today’s team member we would like to introduce is has been in the business of helping others for years. She’s Lisa Carr, one of our amazing Support Technicians. Lisa has been making a difference with CenterEdge for over a year but in administrative and technical support for much of her career. She’s a problem solver and loves to dive right in to help, so please allow me to introduce Lisa Carr.
Today’s team member we would like to introduce is a true industry professional and one of the nicest people you’ll meet. He’s Andy Rye, one of our great trainers. Andy has been with CenterEdge for over four years but worked for our sister company, Palace Pointe, for nearly 15 before that as the Director of Operations. To say that he is an expert at the software would be an understatement since he was one of the very first clients! His industry expertise coupled with his software knowledge make him a terrific fit for working with new and existing clients learning the software. So, please allow us to introduce Andy Rye.
Meet Product Owner, Kate Friedl. Kate serves on our Development team as one of our Product Owners. Though she’s a product owner now, she has also held different roles in her three years with CenterEdge. From Support to documentation, and even at one time being the entire QA Department. My how we have grown! It was soon after setting her up in QA that CenterEdge really began to grow, and she wasn’t a department of one for long.
Meet Support Technician, Jay Lehew. Jay is one of the newest members of our team and has already made a huge impact with us and our clients. We’ve gotten so much terrific feedback about him since joining us in December 2015 that we would like to offer our clients a chance to get to know him a little better. Before coming to CenterEdge, he worked in the auto industry as a mechanic with a specialty in, as you might guess, electronic diagnostics. It seems, though, that he comes by his automotive and technology prowess honestly: with a dad who shared with him a love of cars and a mom in IT who taught him about computers growing up. What a unique path to bring him to this point in his career, and we’re so happy to have him on our team.
Meet Support Development Lead, Kevin Sutton. Kevin is one of the original team members of CenterEdge Software and we couldn’t imagine the company without his influence. He remembers the company when it was all in a one room office with mismatched furniture while they were learning new programming language, installing and supporting clients, all in the same day! Today he’s helping our clients by training and working with our support team.
Meet Senior Product Owner, Rick Smith. Rick has been with us for four years now, and has seen tremendous growth at CenterEdge and with our clients. Though he has worn many hats, as a product owner he says he enjoys “being in the position to help shape the product” for our clients.