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CenterEdge Software Blog

6 Checklists To Keep Your FEC Team on Target

Posted by Sherry Howell on Jul 11, 2018 9:30:00 AM

The bigger your FEC gets, the harder it is to keep an eye on every location or department, much less every team member.

Consistency is a key element of a great guest experience. How can an owner, operator or general manager ensure everyone hits the mark every single time? Training and employee education are essential, but when it comes down to the day-to-day, it's not always easy to remember what was said in that workshop three months ago. Or what the key take-aways were from that long team training day.

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Topics: FEC, Point of Sale, Marketing, Reporting & Analytics, Sales, Employee Management, Facility Operations, Birthday Party & Groups

How to Identify, Hire, and Train the Next Generation of Party Professionals

Posted by Sherry Howell on Mar 21, 2018 12:00:00 PM

Read our interview with Party Pro, Frank Price, for insights to help you hire and train a party team that your competition can’t replicate.

We are proud to partner with leading industry experts and sponsor such events as Birthday University. In advance of the upcoming Birthday University & Party Host Certification seminar in Chicago April 3-5, we sat down with Frank Price for his take on creating the perfect party team. With so much competition for entertainment in our communities, Frank has a lot to say about building a unique brand. Read on for his responses to some of the most important questions.

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Topics: Employee Management, Birthday Party & Groups, CenterEdge Client Success

Sales Team Troubleshooting: 7 Inbound Pitfalls and How to Avoid Them

Posted by Sherry Howell on Feb 28, 2018 12:00:00 PM

Boost your inbound bookings immediately with a few easy-to-implement tips.

Your party hosts and guest service staff have become true ambassadors of your facility and people love the idea of hosting an important birthday party (or event) with you. Your email marketing, social media and in-store marketing campaigns are working, and people are calling your business trying to book. The business is yours if you want it—but wait—are you losing the sale at the last moment by falling prey to these sneaky sales blunders? Read on for 7 common pitfalls and how to avoid them.

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Topics: Sales, Birthday Party & Groups

Three Ways to Win Big (Sales) this Holiday Season

Posted by Sherry Howell on Nov 20, 2017 3:31:11 PM

Set your FEC or attraction up for success that will last with these three tips. 

If the weekend traffic is any indication, the holiday season has certainly begun! Is your facility equipped to take advantage of all the sales opportunities this celebratory time of year has to offer? Read on for three tips to help you maximize every moment of the holiday season.

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Topics: FEC, Facility Operations, Birthday Party & Groups

The Ultimate Party Checklist for FEC, Amusement & Trampoline Park Teams

Posted by Sherry Howell on Nov 13, 2017 9:56:39 AM

A step-by-step training tool that gives your team the confidence to run every party like a pro, and gives you peace of mind that with every party you're gaining delighted guests who will come back again and again. 

Parties can be overwhelming no matter how many times your team runs them. The tasks that need to be completed before, during and after the party are critical to the continued success of your business, but it's easy to miss a step or two when your team members are new or in a hurry. 

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Topics: Employee Management, Birthday Party & Groups

10 Steps to Create Outstanding Special Events

Posted by Sherry Howell on Oct 25, 2017 9:38:18 AM

Your facility’s special events can either be a great example, or a horrible warning. Learn how to manage special events that sparkle.

Special events are a terrific way to make a difference for corporate groups, sports teams, charitable organizations,  individuals or really anyone looking to celebrate or come together—but only if you do it right! As the saying goes, you can either be a great example, or a horrible warning. To be a great example and nail your events, read about our real life experience and check out the tips below to learn how to create special events that excite guests.

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Topics: Customer Loyalty, Employee Management, Birthday Party & Groups

3 Ways to Use Deferred Revenue to Maximize Profitability

Posted by Sherry Howell on Sep 20, 2017 7:46:22 AM

Don’t let an oversimplified revenue tracking process put your park at a disadvantage.

The key to effective amusement operations is having a moment-by-moment analysis of your facility’s sales, throughput and labor.  An oversimplified revenue-tracking process can cloud your data resulting in inaccurate business assumptions that could lead to ineffective staffing and improper pricing.

Utilizing principles of deferred revenue can help you keep a clean, accurate view of your business and keep you laser-focused on the right things so you can manage costs and increase your bottom line.  Here are three areas where deferred revenue can be leveraged to help you manage your business more effectively.

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Topics: Sales, Facility Operations, Birthday Party & Groups

6 Easy Steps to Book More School Groups

Posted by Sherry Howell on Aug 16, 2017 7:59:30 AM

Do you hear that? It’s the sound of the school bell ringing! Soon the temperature will start dropping and it will be time to plan the Thanksgiving menu. But I’m getting ahead of myself.

Back to school is an exciting time for students and parents alike, and the perfect opportunity for FECs and adventure facilities to examine the outbound sales strategies that help keep business chugging through the winter holiday season. Don’t have a plan that targets school groups? What are you waiting for?

Whether you have an existing sales strategy for landing school groups or are just figuring out this particular opportunity, here are six winning steps to being smart about your outreach.

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Topics: FEC, Sales, Birthday Party & Groups

Top 4 Tips for Training Exceptional Party Hosts in Your FEC

Posted by Sherry Howell on Apr 5, 2017 12:07:46 PM

 

Success happens when you put in the effort to create a collaborative and caring team environment.

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Topics: FEC, Employee Management, Birthday Party & Groups

Five Steps to Planning for Effortless Birthday Party Check-Ins at Your FEC

Posted by Sherry Howell on Feb 27, 2017 3:37:47 PM

Cut through the chaos and follow these best practices to make birthday party prep and check-in a breeze at your family entertainment center.

In working with various entertainment facilities over the years, there are often two distinct philosophies about birthday parties that surface. Some venues view them as “the best part of the week,” while others refer to them as “a necessary evil.”

In my experience, there is a direct link between the level of unwanted chaos during parties and how stressed one feels about them. If it takes ten seconds or less to make a first impression, how you handle your party before and during check-in can make or break your reputation in a parent’s mind. To reduce the risk of negative experiences, here are a few tips for keeping both the guest and your team members happy:

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Topics: FEC, Birthday Party & Groups