CenterEdge Software Blog

The Ultimate Party Checklist for FEC, Amusement & Trampoline Park Teams

Posted by Sherry Howell on Nov 13, 2017 9:56:39 AM

A step-by-step training tool that gives your team the confidence to run every party like a pro, and gives you peace of mind that with every party you're gaining delighted guests who will come back again and again. 

Parties can be overwhelming no matter how many times your team runs them. The tasks that need to be completed before, during and after the party are critical to the continued success of your business, but it's easy to miss a step or two when your team members are new or in a hurry. 

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Topics: training, guest service, Birthday Party

Five Steps to Planning for Effortless Birthday Party Check-Ins at Your FEC

Posted by Sherry Howell on Feb 27, 2017 3:37:47 PM

Cut through the chaos and follow these best practices to make birthday party prep and check-in a breeze at your family entertainment center.

In working with various entertainment facilities over the years, there are often two distinct philosophies about birthday parties that surface. Some venues view them as “the best part of the week,” while others refer to them as “a necessary evil.”

In my experience, there is a direct link between the level of unwanted chaos during parties and how stressed one feels about them. If it takes ten seconds or less to make a first impression, how you handle your party before and during check-in can make or break your reputation in a parent’s mind. To reduce the risk of negative experiences, here are a few tips for keeping both the guest and your team members happy:

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Topics: FEC, managing your business, Birthday Party

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