Ready to use your software to take your marketing campaigns to the next level? Learn how in today’s Did You Know video.
The next release of CenterEdge Advantage, Version 17.1, is coming soon!
To learn more about what’s on the way, check out our Feature Release Video below, and sign up to attend our training webinar. There you’ll learn how to set up and use all the new features once you upgrade. Here’s a sneak peek:
- Customize discount buttons and functionality (:10 - :40)
- Customize marketing opt in message on waiver kiosks (:41 - :52)
- Newly redesigned split check screen to manage checkouts faster (:53 – 1:39)
- Deferred revenue capabilities for any barcode ticket item (1:40 – 2:03)
- Added kitchen display servers for improved use across multiple departments (2:04 – 2:40)
Thank you for your continued partnership with CenterEdge. Register for our training webinar below. As always, the session will be recorded, so you’ll receive the recording if you can’t attend the live session.
Wednesday, March 15 at 1:00ET/12:00CT/10:00PT
Upselling is one of those strategies that can boost the bottom line of any organization, be it a family entertainment center, an amusement park, a retailer or a restaurant. Unfortunately, it’s often paid too little – or the wrong kind of – attention.
First things first, a lot of people approach upselling events and services with a “me first” approach: “If I sell more, I’ll make more.” While that’s very likely true, it misses a critical piece of insight that would make upselling a whole lot easier. And that’s “If I sell the right package, event, or meal, my guest will have a bigger and better experience.”
- New integrations with Best Lockers and RoomKeyPMS Hotel Property Management Software (0:17-1:31)
- Additional security rights to control selling items to groups (1:32-1:54)
- Deferred Revenue Capability for Passes (1:55-2:45)
- New Discount Coupon functionality (2:46-3:24)
- Create Class Tracks and categorize Classes (3:25-4:07)
- Time Clock new features! (4:08-5:14)
- New options for waiver signature captures, text options for marketing, and more! (5:15-6:07)
We hope you’re as excited as we are! Register for our training webinar for a more in-depth look at the new features. Don’t worry if you can’t attend the live session; we’ll send a free recording afterwards to everyone who registered.Tuesday, December 13, 2016 1:30ET/12:30CT/10:30PT
Feedback is a funny thing. It’s a necessary, even critical part of growth and yet if I came to you right now and said, “hey can I give you some feedback?” you would probably lock your core faster than an MMA fighter readying for the bell to ring. It’s because you’re never sure just how painful the next words out might be. Feedback can be scary, honestly it can be downright devastating, but one thing I know for sure is that it isn’t fatal. And, without receiving, accepting and learning the lessons that feedback offers, our own performance and even our organization’s overall service experience can’t grow and improve.
Today’s Client Spotlight is Adventure Quest Laser Tag in New Orleans, Louisiana. The facility boasts a 6,000 square foot, 38 vest laser tag arena, cosmic mini-golf, bumper cars and an outdoor Adventure Maze. And while they have a lot of attractions that make them big players in their market, they believe what sets them apart is that they genuinely care about their guests and attempt to always make them leave excited and with a smile.
Last week, we discussed some of the culture initiatives that we've implemented at CenterEdge, and that resulted in our newly defined core values. If you missed it, get PART ONE. Once we articulated and defined our values, we then needed to roll them out with the team. Without intention, stating your values is just a conversation - hardly a culture revolution. And it's a process that keeps evolving over time. Although there are several ways you can roll out your own values training, these are the steps we've taken to implement a culture where these values reign supreme.
Over the past six months, we have been working on strengthening our culture and teamwork at CenterEdge. We began this journey by examining our current culture, celebrating where we have been winning, and putting thought around where we need to improve. It’s been going terrific! We have completed several training initiatives for our entire team, including both technical training as well as soft skills training. And we’ve spent more time listening to our team members.
Clients are often troubled by the question of upselling and how to persuade team members to do it. The book, Go for No! Yes is the Destination, No is How You Get There by Richard Fenton and Andrea Waltz, offers a compelling philosophy that I believe can help address the issue. In the fable, a sales manager is coaching a newer associate in a men’s clothing store. The sales person is thrilled; he’d just made a huge sale, the best in his career even, and his customer bought every single thing offered to him. What a win! Or is it?
Summer’s here! Isn’t it great? It’s a time when people seem friendlier (I think because there’s less traffic). They can be found outside walking, riding bikes, eating ice cream, coming to our parks, hooray! It can be so easy to bask in the glory of all that business, but are your sales and marketing efforts taking a hit because you’re so busy? Sometimes it’s all you can do to stay in the moment, I get that. But the way to avoid that “feast or famine” kind of business is to try and capture the most guest visibility you can at each moment. Here are a few checklist items that can help you determine if you’re making the most of those hot summer days.