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CenterEdge Software Blog

Coming Soon - CenterEdge Advantage Version 18.2

Posted by Sherry Howell on Jul 25, 2018 8:15:37 AM

New payment plan feature, increased security with backups and more coming in Advantage Release 18.2!

CenterEdge Advantage Release 18.2 is coming soon! Check out our Feature Release Video below to get a sneak peek at the new enhancements and sign up for our training webinar so you can learn more about the new features.

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Topics: Point of Sale, CenterEdge News, CenterEdge Advantage POS

Brant Burnett Presents on Crafting Better Git Commits to the Triangle .NET User Group

Posted by CenterEdge Software on Jul 23, 2018 10:18:19 AM

Brant Burnett, Systems Architect at CenterEdge Software, covers techniques for improving Git commits in a presentation to the Triangle .NET User Group on July 18. 

“Every project is a collaborative project, even a project with a single developer,” said Burnett.

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Topics: CenterEdge News

5 Automated Conversations You Should Be Having with Event Guests

Posted by Sherry Howell on Jul 18, 2018 10:05:18 AM

Don’t let a budding relationship fail by missing out on these essential touchpoints.

The birthday party or event is booked and you’re well on your way to making memories with a whole new group of prospective guests. Take this opportunity to further lay the groundwork for a world-class experience. Your event sales staff might be busy, but that doesn’t mean you need to skimp on communication. Let your software help you set and manage guests’ expectations from beginning to end, so you can focus on delivering wow-worthy events and turning one-time party guests into return customers.

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Topics: FEC, Trampoline Parks, Customer Loyalty, Marketing, Memberships, Sales, Birthday Party & Groups

6 Checklists To Keep Your FEC Team on Target

Posted by Sherry Howell on Jul 11, 2018 9:30:00 AM

The bigger your FEC gets, the harder it is to keep an eye on every location or department, much less every team member.

Consistency is a key element of a great guest experience. How can an owner, operator or general manager ensure everyone hits the mark every single time? Training and employee education are essential, but when it comes down to the day-to-day, it's not always easy to remember what was said in that workshop three months ago. Or what the key take-aways were from that long team training day.

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Topics: FEC, Point of Sale, Marketing, Reporting & Analytics, Sales, Employee Management, Facility Operations, Birthday Party & Groups

5 Effective Ways to Resolve Complaints with LAST

Posted by Joshua Liebman on Jun 27, 2018 11:03:30 AM

How one simple model can help you turn friction moments into great guest experiences.

NOTE: I had the opportunity to meet Josh Liebman of Amusement Advantage at the 2017 Rockin’ Jump Conference and he had a lot to say about guest experience. He has some great, actionable thoughts around handling customer friction moments with guests, and how to get great at service recovery, and so we asked him to share the process that he teaches. Read on for his ideas about what he calls the LAST model for service recovery, and how it can help you make memories that last much longer than the moment of friction. Let us know what you think! 

~ Sherry

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Topics: FEC, Trampoline Parks, Waterparks, Customer Loyalty, Amusement Parks

3 Ways to Simplify Inventory Management

Posted by Sherry Howell on Jun 20, 2018 8:56:00 AM

Spend your management time on the right things by having all your inventory management in one easy-to-use place.

As a busy manager or operator there never seems to be enough time for you to get to all the small tasks that you need to do to make your business run smoother. There are always going to be guests to handle, fires to put out, and training to conduct. Your inventory management processes should make your life easier instead of giving you more headaches.

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Topics: Point of Sale, Reporting & Analytics, Sales, CenterEdge Advantage POS, Food & Beverage

What the FEC and Amusement Industry Can Do When They Stand Together

Posted by Sherry Howell on Jun 13, 2018 10:00:00 AM

When a beloved community member who has been legally blind since birth gets the chance to see, the FEC and amusement industry professionals within CenterEdge’s network help make the impossible possible.

Every once in a while, if you’re lucky, you get the chance to be part of something life-changing – something miraculous. We at CenterEdge had such an opportunity recently alongside one of our treasured team members. We got to be a part of helping someone see again.

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Topics: CenterEdge News, CenterEdge Team

CenterEdge Software Debuts New Website

Posted by CenterEdge Software on Jun 12, 2018 1:27:04 PM

CenterEdge Software, a leading provider of point of sale, online sales and reservations, and ticketing systems for entertainment and recreation facilities, debuted its new, user-friendly website at centeredgesoftware.com.

Built with the amusement industry and its guests at the top of mind, the new website helps visitors navigate through CenterEdge’s product offerings with ease. Its mobile-friendly, modern design and improved functionality effectively highlight CenterEdge’s unique capabilities for every industry.

“We are excited about our new website launch and the story it tells about how users can operate more efficiently, faster and with time left to focus on what matters most - the guest,” said Marcus Mayer, CEO of CenterEdge. “Created with the user experience in mind, we are confident that our new site will provide visitors with content-rich information and take them through an informational journey of our system’s features and capabilities.”

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Topics: CenterEdge News

3 Rules for Growing Your FEC or Park with Referrals

Posted by Sherry Howell on Jun 4, 2018 11:43:14 AM

When it comes to expanding your client base, it’s all about who you know – and how you leverage those relationships.

Editor’s Note: Referrals continue to be a huge driver of FEC growth, so we’ve updated this popular classic for accuracy and comprehensiveness. Read on!

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Topics: FEC, Trampoline Parks, Customer Loyalty, Sales, Facility Operations

The Secret Formula for Balancing Labor and Sales

Posted by Sherry Howell on May 30, 2018 8:43:55 AM

Cutting staff to control costs just might send your sales into a tailspin. But labor is by far your biggest expense. Get the formula industry expert Alan Kumpf uses.

We believe it’s important to support industry education. One industry event we have begun to support in 2018 is the Maximize Profits Through Operational Excellence seminar program hosted by Funstruction Results. Long-time industry professional and managing partner of Funstruction Results, Alan Kumpf, shared some of his thoughts about team member productivity with CenterEdge. And his secret formula for achieving the right balance between labor and sales. Here’s what he had to say:

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Topics: Reporting & Analytics, Employee Management, Facility Operations