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CenterEdge Software Blog

Brant Burnett Talks Couchbase on ODBMS.ORG

Posted by CenterEdge Software on May 11, 2018 3:28:53 PM

Brant Burnett, Systems Architect at CenterEdge Software, discusses the way CenterEdge uses Couchbase to provide the most up-to-date and advanced software for the entertainment industry in this ODBMS.ORG article.

“Over time as the functionality of Couchbase continues to grow, so does our use of Couchbase. At this point, Couchbase is our go-to solution for databasing in the cloud environment,” said Burnett.

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Topics: CenterEdge News

Taking the Leap to Leadership? Avoid These 7 Common Mistakes

Posted by Sherry Howell on May 9, 2018 12:00:00 PM

Management can be risky business for new and experienced leaders, but it doesn’t have to be.

Picture the worst manager you ever worked with until you see all their negative traits clearly in your mind. Chances are, they didn’t set out to be the worst boss ever. Leadership, just like any other job, takes time to develop. If you’re a new or even an experienced leader, you could be making your way onto a team member’s negative leadership qualities list. Read on for seven common mistakes leaders make, and how to avoid them.

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Topics: Employee Management

Sherry Howell Talks Company Culture and Employee Loyalty in Attraction Pros Podcast

Posted by CenterEdge Software on May 8, 2018 10:57:52 AM

Sherry Howell, Brand Engagement Director at CenterEdge Software, was recently featured on Episode 34 of Attraction Pros’ podcast.

Sherry, who has dedicated her career to company culture and customer loyalty within the family entertainment industry, discusses the importance of focusing on the people side of the industry. She also talks about staying up-to-date with the ever-changing industry and CenterEdge Software’s comprehensive approach to managing family entertainment centers and their team members.

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Topics: CenterEdge News

Sherry Howell to Speak at LaserTAG360 on May 9

Posted by CenterEdge Software on May 7, 2018 4:51:40 PM

Sherry Howell, Brand Engagement Director at CenterEdge Software, will speak at LaserTAG360 on Wednesday, May 9 at 10:55 a.m.

Sherry’s presentation, “Customer Friction Costs You Money!” will discuss the situations where customer friction tends to happen, how to identify it and practical steps to avoid it.

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Topics: CenterEdge News

How Efficient Is Your Schedule?

Posted by Sherry Howell on May 2, 2018 12:00:00 PM

Don’t leave it to guesstimates and intuition! Get control of your labor costs with real reports and actionable items.

Scheduling your team members for the right shifts is a study in organized chaos. Some times of day or different days of the week require more staff than normal and some don’t—and it all comes down to balancing labor costs with scheduling.

It's easy to lose sight of the fact that labor costs have a huge impact on the success of your business. Rather than leaving it to guesstimates and intuition, get control of your actual labor costs with real reports and actionable items. Implementing these will help you make changes that will increase both your efficiency and your bottom line. Learn how you can create efficiencies in your schedule and see maximum ROI.

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Topics: Employee Management

5 Ways to Leverage Gift Cards in your FEC or Attraction

Posted by Sherry Howell on Apr 25, 2018 12:00:00 PM

Gift cards are more than just a one-time use revenue generator for a once-a-year birthday or holiday season.

Everyone knows that gift cards have a huge potential to make your facility more money, increase per capita spending and even earn passive revenue through card breakage. But are you maximizing the use of them in your facility? Gift card sales should be part of your overall marketing and promotion strategy. Read on for five ways to leverage gift card sales even more this year.

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Topics: FEC, Marketing, Cashless

FEC and Amusement Marketing Made Simpler in 7 Steps

Posted by Sherry Howell on Apr 18, 2018 12:00:00 PM

Don’t send another marketing email before reading these essential elements.

Marketing email blasts are a rule of the game to getting more business in the door of your park or FEC. But how do you get your facility off the “Don’t Care About” list and onto the “Don’t Miss Out” list? Email marketing is an opportunity for you to connect with your audience, pique their interest, help communicate your facility’s ability to solve a pain point and to position your brand in your market. Use these seven tips to boost open rates, get more traffic and earn more revenue.

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Topics: Marketing

CenterEdge Software Selected as Point of Sale System for The City Forum

Posted by CenterEdge Software on Apr 18, 2018 10:06:21 AM

CenterEdge Software, a leading provider of point-of-sale, online sales and reservations and ticketing systems for entertainment and recreation facilities, is proud to announce that The City Forum has selected CenterEdge Advantage Point of Sale system for its family entertainment center (FEC) in Clarksville, Tennessee.

The City Forum will use the CenterEdge Advantage software suite to manage in-store and online sales, group and party bookings, time clock and scheduling, customer loyalty programs and waivers in a totally cashless system using CenterEdge’s integration capabilities with Embed.

“We are looking forward to streamlining our business operations using CenterEdge so we are able to focus on our number-one priority — our customers. By implementing this software, our managers and employees are empowered to provide unparalleled experiences to the families visiting The City Forum without creating operational bottlenecks. We are excited to have a software solution that is as diverse as our business concepts and is well suited to handle every bit of our daily routine from sales and labor tracking to inventory control, party bookings and more,” said Dana Knott, owner of The City Forum.

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Topics: CenterEdge News

Giving Park Guests a Better Bill: Five Advantages to Memberships With Recurring Billing

Posted by Sherry Howell on Apr 11, 2018 12:00:00 PM

Learn how to offer more programs, navigate fewer cash flow valleys and increase overall revenue.

There are new fitness and entertainment facilities cropping up all over, and it seems the idea is to continuously go bigger. My husband and I were discussing a new rock climbing venue that is taking over a large shopping complex across the street from my current gym. We contemplated how each was going to stay competitive and maintain a loyal member base.

In many ways, the days of row upon row of treadmills and ellipticals, a room of weights and a small studio for basic aerobics classes seem to be behind us, and more fitness facilities are catering to a consumer seeking a more experiential approach to fitness. This kind of experience-rich venue makes people want to visit because they receive additional benefits like childcare facilities, smoothie bars, towel service, even tanning—making them a home away from home for many members. This is a smart way to tap into the market willing to pay more for a richer experience.

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Topics: Memberships, Facility Operations

Help Me Help You: Building an Award-Winning Culture

Posted by Sherry Howell on Apr 4, 2018 12:00:00 PM

A great workplace is about more than its perks.

Workplace culture is a passion of mine and I am always searching for glimpses into organizations that, simply put, do it better than everyone else. I think my obsession with making a difference in the work that I would eventually do began when Jerry Maguire first read his mission statement and touted that relationships were really at the heart of success. Ah, Hollywood.

All these years later, I still believe that caring more and striving to change lives is the key to lasting success. I also believe that most of us want to be part of a business that cares, one with loyal team members and guests, and one that, of course, is productive and makes money—we gotta eat, after all.

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Topics: Employee Management