CenterEdge Software Blog

Sherry Howell

Recent Posts

3 Ways to Use Deferred Revenue to Maximize Profitability

Posted by Sherry Howell on Sep 20, 2017 7:46:22 AM

Don’t let an oversimplified revenue tracking process put your park at a disadvantage.

The key to effective amusement operations is having a moment-by-moment analysis of your facility’s sales, throughput and labor.  An oversimplified revenue-tracking process can cloud your data resulting in inaccurate business assumptions that could lead to ineffective staffing and improper pricing.

Utilizing principles of deferred revenue can help you keep a clean, accurate view of your business and keep you laser-focused on the right things so you can manage costs and increase your bottom line.  Here are three areas where deferred revenue can be leveraged to help you manage your business more effectively.

Read More

Topics: Deferred Revenue

How to Use Customer Service Week to Build Trust and Boost Profits

Posted by Sherry Howell on Sep 13, 2017 9:07:18 AM

Customer Service Week is October 2–6, 2017. Don’t miss the opportunity to appreciate your team members. It could very well give you the competitive advantage you need!

Great managers find ways to recognize team members and show their staff appreciation every day, but taking part in the annual US National Customer Service Week is a great way to systematize and solidify your dedication to your team.

Boosting positivity by celebrating your team is often reflected in an immediate increase in team collaboration and morale. In fact, at CenterEdge, our Customer Service Week celebrations continue to grow year over year. Just from the 2016 to 2017 seasons, our Team Engagement Committee has doubled in size!

The best part is that happy team members in your facility will also earn you increased guest interaction, upsells, and repeat business. In short, celebrating your team gives your facility a competitive advantage.  As the saying goes, team members who feel appreciated will always do more than expected. Always. 

Here are three quick tips to help you host a great Customer Service Week.

Read More

Topics: Staff Appreciation, Customer Servicce

Coming Soon - CenterEdge Advantage Version 17.3

Posted by Sherry Howell on Sep 6, 2017 1:39:55 PM

Save transaction time with these enhancements coming soon in CenterEdge Advantage Release 17.3!

Check out our Feature Release Video to get a peek at the new enhancements, and sign up for our training webinar so you can set up and use all the new features.

Read More

Topics: FEC, point of sale, waivers, trampoline parks, museums, waterparks, zoos & aquariums, Release Version, new features, Amusement Park, memberships

How to Know if Your Waiver Process is Killing Your Guest Experience in Your Trampoline or Amusement Park

Posted by Sherry Howell on Aug 29, 2017 6:38:46 PM

If your facility is practicing more waiver don’ts than do’s, you might be doing more harm than good.

When it comes to guest experience, every interaction counts. From the very first impression someone gets of your facility, they are forming an opinion about everything—from the color of your logo to the “hassle factor” of buying tickets and getting in the door. As Simon Sinek says, “Every decision you make is a piece of communication.” That means analyzing each step of your key processes to ensure your communication within the process aligns to your organizational values.

One often-overlooked process is how waivers are handled. A cumbersome waiver process can give guests a negative impression that can color their entire experience or cause them to actively seek out other negatives in your park. Read on to learn the 5 ways your waiver process could be killing your guests’ experience and valuable tips to fix it.

Read More

Topics: trampoline parks, Amusement Park, guest service

4 Times Communities Got Parks & Rec Projects Right

Posted by Sherry Howell on Aug 23, 2017 11:49:51 AM

These game-changing public parks and recreation projects are not only innovative, but transformative, turning family entertainment into edutainment and an opportunity to build better communities.

The drive for many community venues to serve the changing needs of the public is constant. Parks and recreation departments and facility leaders must attempt to discern true industry trends from fads in order to direct a sustainable path for their organizations. With varied goals ranging from serving as a safe haven for at-risk teens to becoming a luxury destination, there are many directions innovative community builders can consider.

Here are four times communities totally got it right when developing parks and recreation programs that both serve and inspire, and how they can continue to use technology to up their games.

Read More

Topics: parks & rec

6 Easy Steps to Book More School Groups

Posted by Sherry Howell on Aug 16, 2017 7:59:30 AM

Do you hear that? It’s the sound of the school bell ringing! Soon the temperature will start dropping and it will be time to plan the Thanksgiving menu. But I’m getting ahead of myself.

Back to school is an exciting time for students and parents alike, and the perfect opportunity for FECs and adventure facilities to examine the outbound sales strategies that help keep business chugging through the winter holiday season. Don’t have a plan that targets school groups? What are you waiting for?

Whether you have an existing sales strategy for landing school groups or are just figuring out this particular opportunity, here are six winning steps to being smart about your outreach.

Read More

Topics: schools sales efforts

CenterEdge “Role” Call: Meet Vince Barnett

Posted by Sherry Howell on Aug 9, 2017 8:01:20 AM

In “Role” Call posts, we feature some of our outstanding team members and the roles they play in delivering exceptional customer service to fellow coworkers and clients alike. Because, at CenterEdge, we believe our team is a big part of what makes us special.

Allow us to introduce a world class fun enthusiast: Vince Barnett, Installation Lead. Vince is someone we’d call a lifer in the amusement and family entertainment industry because he got his very first job at our sister company Palace Pointe 13 years ago and never looked back. He started in the bowling area and worked his way into managing nearly every area of the facility.

Read More

Topics: CenterEdge Role Call

Map It! The Ideal Facility Management Hardware for Each of Your Workstation Locations

Posted by Sherry Howell on Aug 2, 2017 9:51:50 AM

Wondering where to put those workstations and what hardware you need for each? Here is a simple map of what hardware works best for each section of your water park or amusement facility.

Choosing the right hardware for your park is vital to your facility’s success. While it may seem simple enough to run down to the local Best Buy and pick up a few computers on sale, it is important to remember that these stations run the facility management system that affects every single aspect of your business. Choosing the right fit is essential.

Read More

Topics: choosing hardware

5 Simple Steps to Successful Stress Management

Posted by Sherry Howell on Jul 26, 2017 11:07:59 AM

Find your focus and achieve success in your FEC with these useful tactics for managing stress before it starts.

People today are pulled in so many directions that it’s become fashionable to wear your stress and exhaustion like a badge of honor, donning shirts, cups and social media posts with such wit as “held upright by caffeine and mascara” and “can’t adult today.” While these messages provide a fun chuckle, it does cast a rather alarming light on the state of our lives. 

Each quarter at CenterEdge, our entire team gets together for site-wide training, team building sessions and a bit of fun. One of last week’s sessions was "Stress Management: The Keys to the Success Kingdom." Considering that stress can negatively affect productivity, relationships at work (and in every area of their life) and even one’s overall health, it’s a topic that everyone can benefit from.

Read More

Topics: stress management

How Tokenized Tender Can Protect Amusement Park Guests and Boost Business

Posted by Sherry Howell on Jul 19, 2017 10:30:17 AM

Increased security and ease of use for payments are just two reasons more amusement parks and other facilities are moving to tokenized tender

Navigating the credit card security waters for your amusement park can be a bit like taming icy cold rapids armed with little more than a life jacket and a broken paddle. It can be difficult to keep your head above water with the deluge of information. Because of this, one solution that many facilities are using more and more is tokenized tender. But what is it and should you use it? Read on to help you decide if it’s the right choice for your business.

Read More

Topics: tokenized tender

Subscribe to Email Updates

Posts by Topic

see all
Water Park POS Software Demo