CenterEdge Software Blog

Sherry Howell

Recent Posts

Four Essential Features of Your Cashless System

Posted by Sherry Howell on Mar 29, 2017 3:20:46 PM

If you aren’t taking advantage of these must-have features, then you’re missing out on some serious business growth potential.

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Topics: Best features of your cashless system

Did You Know: Constant Contact Integration

Posted by Sherry Howell on Mar 22, 2017 2:32:10 PM

Ready to use your software to take your marketing campaigns to the next level? Learn how in today’s Did You Know video.

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Topics: FEC, trampoline parks, museums, waterparks, zoos & aquariums, marketing, Amusement Park, Did You Know?

5 Must-Have Features for Guest Waivers

Posted by Sherry Howell on Mar 14, 2017 11:25:38 AM

Before asking your guests to sign, make sure your company's release form is optimized for safety, legality and a positive customer experience.

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Topics: releases, waivers, managing your business

CenterEdge “Role” Call: Meet John Lochbaum

Posted by Sherry Howell on Mar 6, 2017 4:55:09 PM

In “Role” Call posts, we feature some of our outstanding team members and the roles they play in delivering exceptional customer service to fellow coworkers and clients alike. Because, at CenterEdge, we believe our team is a big part of what makes us special.

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Topics: CenterEdge Role Call

Five Steps to Planning for Effortless Birthday Party Check-Ins at Your FEC

Posted by Sherry Howell on Feb 27, 2017 3:37:47 PM

Cut through the chaos and follow these best practices to make birthday party prep and check-in a breeze at your family entertainment center.

In working with various entertainment facilities over the years, there are often two distinct philosophies about birthday parties that surface. Some venues view them as “the best part of the week,” while others refer to them as “a necessary evil.”

In my experience, there is a direct link between the level of unwanted chaos during parties and how stressed one feels about them. If it takes ten seconds or less to make a first impression, how you handle your party before and during check-in can make or break your reputation in a parent’s mind. To reduce the risk of negative experiences, here are a few tips for keeping both the guest and your team members happy:

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Topics: FEC, managing your business, Birthday Party

CenterEdge Advantage Version 17.1 Is Coming Soon

Posted by Sherry Howell on Feb 22, 2017 12:31:38 PM

The next release of CenterEdge Advantage, Version 17.1, is coming soon!  

To learn more about what’s on the way, check out our Feature Release Video below, and sign up to attend our training webinar. There you’ll learn how to set up and use all the new features once you upgrade.  Here’s a sneak peek:

  • Customize discount buttons and functionality (:10 - :40)
  • Customize marketing opt in message on waiver kiosks (:41 - :52)
  • Newly redesigned split check screen to manage checkouts faster (:53 – 1:39)
  • Deferred revenue capabilities for any barcode ticket item (1:40 – 2:03)
  • Added kitchen display servers for improved use across multiple departments (2:04 – 2:40)

Thank you for your continued partnership with CenterEdge.  Register for our training webinar below.   As always, the session will be recorded, so you’ll receive the recording if you can’t attend the live session.  

Wednesday, March 15 at 1:00ET/12:00CT/10:00PT

Register Now!

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Topics: FEC, point of sale, waivers, trampoline parks, museums, waterparks, zoos & aquariums, Release Version, new features, Amusement Park, Reporting, restaurants & bars

Six Steps to Creating Harmony Between Sales & Operations

Posted by Sherry Howell on Feb 15, 2017 2:04:43 PM

Finding common ground is the key to managing the complicated relationship between these two very different departments.

Montagues vs. Capulets. Hatfields vs. McCoys. Famous feuds have existed as long as time itself, but few are more significant in the business world than the classic battle between Sales vs. Operations. This struggle exists in every industry, and left unchecked, it can seriously impact productivity. So how can you help these two teams finally learn to get along?

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Topics: managing your business, sales, operations

Measuring Success at Your FEC or Adventure Facility: Four Critical Reports You Need to Have

Posted by Sherry Howell on Feb 7, 2017 11:07:38 AM

The right tools can help you gain valuable insight into sales, trends and scheduling best practices for your family entertainment center or adventure park, but you can’t look at everything all the time. Here are our top picks.

Managing your business is a full-time job, but managing the information about your business shouldn’t be. While many businesses have access to a plethora of data, it’s impossible to keep track of everything or be everywhere at once. Here’s a quick look at some of the most valuable reports that leading FECs and adventure facility owners say they couldn’t live without.

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Topics: FEC, managing your business, Reporting, sales

Three Tips for Boosting Productivity

Posted by Sherry Howell on Feb 1, 2017 12:41:41 PM

Lessons learned while traveling about behaviors that result in intense levels of productivity.

I get so productive on planes. I used to think it was because when traveling, you must creatively think about the most effective ways to complete tasks when you’re out of your normal atmosphere. It’s partly that. Eventually, however, I realized that it had less to do with my location and everything to do with my intention.

I compared my travel days to my office days to see what was different. It turns out there were three key behaviors that were dramatically different while traveling than while I was at the office. Here are the lessons I learned while traveling that I now try to apply to my everyday work.

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Topics: managing your business, marketing, sales, productivity

Navigating Networking Events Like a Boss

Posted by Sherry Howell on Jan 25, 2017 12:32:03 PM

I was recently invited to attend a local chamber networking event with a salesperson friend who just started in a new role. I think I make a pretty great wingman, so I agreed to go along.

Networking events can be a terrific way for you to market your facility, your group events program and your brand in general.  There are few other places where you can meet 20 potential leads in a short amount of time. But like anything else, your results at a networking event are only as good as the effort you put into it. 

My friend and I arrived at the event and put on our nametags, and then I spent the next hour observing networking techniques of the sales folks in attendance. Based on these observations, I came up with a list of things to do – and not do –  at your next networking event.

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Topics: managing your business, marketing, sales, networking, growth

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