CenterEdge Software Blog

New Features Coming Soon in Advantage Release 16.5

Posted by Sherry Howell on Sep 21, 2016 10:00:00 AM

There are lots of new features in store with Advantage Release 16.5!  A couple of highlights are:

  • Sell all items in a class series with one button
  • Reduction in printing, time and paper waste at your point of sale with several new features
  • New Sacoa integration features
  • and more!

To learn more about how the new features can help maximize efficiency in your facility, watch our brief Feature Release 16.5 video below.

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Topics: debit card systems, FEC, groups, point of sale, trampoline parks, waterparks, new features, Client Success, memberships

How to Take Feedback with a Smile

Posted by Sherry Howell on Sep 15, 2016 10:00:00 AM


Feedback is a funny thing. It’s a necessary, even critical part of growth and yet if I came to you right now and said, “hey can I give you some feedback?” you would probably lock your core faster than an MMA fighter readying for the bell to ring. It’s because you’re never sure just how painful the next words out might be.  Feedback can be scary, honestly it can be downright devastating, but one thing I know for sure is that it isn’t fatal. And, without receiving, accepting and learning the lessons that feedback offers, our own performance and even our organization’s overall service experience can’t grow and improve.

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Topics: FEC, trampoline parks, waterparks, customer loyalty, skating, Amusement Park, training, Client Success, guest service

CenterEdge 'Role' Call-Meet Andy Rye

Posted by Sherry Howell on Sep 6, 2016 10:00:00 AM

Today’s team member we would like to introduce is a true industry professional and one of the nicest people you’ll meet. He’s Andy Rye, one of our great trainers. Andy has been with CenterEdge for over four years but worked for our sister company, Palace Pointe, for nearly 15 before that as the Director of Operations.  To say that he is an expert at the software would be an understatement since he was one of the very first clients! His industry expertise coupled with his software knowledge make him a terrific fit for working with new and existing clients learning the software. So, please allow us to introduce Andy Rye.

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Topics: CenterEdge, training, Client Success, CenterEdge Role Call, family entertainment

Did You Know: Celebrate Your Team During Customer Service Week

Posted by Sherry Howell on Aug 30, 2016 10:00:00 AM

Did you know that Customer Service Week is October 3-7, 2016? Watch today's video to learn how you can celebrate with your staff to make a difference for your team members and your guests.

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Topics: FEC, trampoline parks, waterparks, customer loyalty, Client Success, company culture, team building

Hiring Sets You Apart-Lessons from Adventure Quest Laser Tag

Posted by Sherry Howell on Aug 23, 2016 10:00:00 AM

Today’s Client Spotlight is Adventure Quest Laser Tag in New Orleans, Louisiana.  The facility boasts a 6,000 square foot, 38 vest laser tag arena, cosmic mini-golf, bumper cars and an outdoor Adventure Maze. And while they have a lot of attractions that make them big players in their market, they believe what sets them apart is that they genuinely care about their guests and attempt to always make them leave excited and with a smile. 

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Topics: FEC, groups, laser tag, point of sale, Amusement Park, hiring, Client Spotlight, Client Success

Core Values: The 'So What' Factor

Posted by Sherry Howell on Aug 16, 2016 10:00:00 AM

Last week, we discussed some of the culture initiatives that we've implemented at CenterEdge, and that resulted in our newly defined core values. If you missed it, get PART ONE.  Once we articulated and defined our values, we then needed to roll them out with the team.  Without intention, stating your values is just a conversation - hardly a culture revolution.  And it's a process that keeps evolving over time.  Although there are several ways you can roll out your own values training, these are the steps we've taken to implement a culture where these values reign supreme.  

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Topics: FEC, trampoline parks, waterparks, customer loyalty, skating, Amusement Park, Client Success, company culture, core values

Four Steps to Show the World What You're Made of

Posted by Sherry Howell on Aug 9, 2016 10:00:00 AM

Over the past six months, we have been working on strengthening our culture and teamwork at CenterEdge.  We began this journey by examining our current culture, celebrating where we have been winning, and putting thought around where we need to improve. It’s been going terrific!  We have completed several training initiatives for our entire team, including both technical training as well as soft skills training. And we’ve spent more time listening to our team members. 

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Topics: FEC, trampoline parks, waterparks, customer loyalty, skating, Amusement Park, Client Success, company culture, core values

Did You Know: The Importance of Regular Software Backups

Posted by Sherry Howell on Aug 2, 2016 10:00:00 AM

Did you know that setting your CenterEdge Software to regularly back up its database is an easy process that will give you incredible peace of mind?  It will also minimize the risks associated with lost data and operational downtime. Check out our video to see just how important a backup process can be to the success of your business. 

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Topics: FEC, trampoline parks, waterparks, Client Success, backup

New Features Coming Soon in Advantage Release 16.4

Posted by Sherry Howell on Jul 26, 2016 10:00:00 AM

CenterEdge Advantage Release 16.4 is on its way!

The next version of CenterEdge Advantage, Release 16.4, goes live soon.  Some of the features include:

  • New efficiencies for cashiers
  • The ability for guests to buy player cards with player cards
  • Easier editing in Advantage Groups
  • Faster team member time clock and scheduling functionality

To learn more about how the new features can help your business grow, watch our brief Feature Release 16.4 video below.

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Topics: FEC, groups, point of sale, trampoline parks, waterparks, new features, Client Success, memberships

An Easy to Follow Guide to Upselling

Posted by Sherry Howell on Jul 19, 2016 10:12:01 AM

Clients are often troubled by the question of upselling and how to persuade team members to do it. The book, Go for No! Yes is the Destination, No is How You Get There by Richard Fenton and Andrea Waltz, offers a compelling philosophy that I believe can help address the issue. In the fable, a sales manager is coaching a newer associate in a men’s clothing store. The sales person is thrilled; he’d just made a huge sale, the best in his career even, and his customer bought every single thing offered to him. What a win! Or is it?

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Topics: FEC, groups, trampoline parks, waterparks, skating, marketing, Amusement Park, Client Success, sales

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