While talking to a friend last week about sales training programs, he mentioned that it often seems that they contain little more than basic information. He mentioned that he wishes they would teach “the hard stuff.” It reminded me of training programs I’ve been a part of and how, in my experience, the hardest part about sales is forming the uncompromising habits that take you from good to great. While there are certainly some components of the sales process that are more difficult; you might have trouble getting the lead or getting the close for example, honestly more people struggle with getting, and keeping, the motivation.
Ah, fall. The leaves are changing and most days the weather gets below 90. Hooray! It’s also part of our favorite time of year; November means it’s time for the IAAPA Attractions Expo. We love attending IAAPA to see what’s new in the industry, meet new people, visit with clients and learn important tips and changes in order to serve our clients better.
Having an emphasis on learning and personal growth is one of the things that is extremely important to me as both a leader and an individual contributor. I have been asked a lot lately for book recommendations and thought others might be interested in sharing what they’ve learned through their own personal study. These days, there is no shortage of information but finding the time to study can be tough. One method that really works for me is to buy audiobooks for the books I’m reading. Then no matter where I am I either have a book to read or listen to using the Kindle app on my phone.
There are lots of new features in store with Advantage Release 16.5! A couple of highlights are:
- Sell all items in a class series with one button
- Reduction in printing, time and paper waste at your point of sale with several new features
- New Sacoa integration features
- and more!
To learn more about how the new features can help maximize efficiency in your facility, watch our brief Feature Release 16.5 video below.
Feedback is a funny thing. It’s a necessary, even critical part of growth and yet if I came to you right now and said, “hey can I give you some feedback?” you would probably lock your core faster than an MMA fighter readying for the bell to ring. It’s because you’re never sure just how painful the next words out might be. Feedback can be scary, honestly it can be downright devastating, but one thing I know for sure is that it isn’t fatal. And, without receiving, accepting and learning the lessons that feedback offers, our own performance and even our organization’s overall service experience can’t grow and improve.
Today’s team member we would like to introduce is a true industry professional and one of the nicest people you’ll meet. He’s Andy Rye, one of our great trainers. Andy has been with CenterEdge for over four years but worked for our sister company, Palace Pointe, for nearly 15 before that as the Director of Operations. To say that he is an expert at the software would be an understatement since he was one of the very first clients! His industry expertise coupled with his software knowledge make him a terrific fit for working with new and existing clients learning the software. So, please allow us to introduce Andy Rye.
Did you know that Customer Service Week is October 3-7, 2016? Watch today's video to learn how you can celebrate with your staff to make a difference for your team members and your guests.
Today’s Client Spotlight is Adventure Quest Laser Tag in New Orleans, Louisiana. The facility boasts a 6,000 square foot, 38 vest laser tag arena, cosmic mini-golf, bumper cars and an outdoor Adventure Maze. And while they have a lot of attractions that make them big players in their market, they believe what sets them apart is that they genuinely care about their guests and attempt to always make them leave excited and with a smile.
Last week, we discussed some of the culture initiatives that we've implemented at CenterEdge, and that resulted in our newly defined core values. If you missed it, get PART ONE. Once we articulated and defined our values, we then needed to roll them out with the team. Without intention, stating your values is just a conversation - hardly a culture revolution. And it's a process that keeps evolving over time. Although there are several ways you can roll out your own values training, these are the steps we've taken to implement a culture where these values reign supreme.
Over the past six months, we have been working on strengthening our culture and teamwork at CenterEdge. We began this journey by examining our current culture, celebrating where we have been winning, and putting thought around where we need to improve. It’s been going terrific! We have completed several training initiatives for our entire team, including both technical training as well as soft skills training. And we’ve spent more time listening to our team members.