CenterEdge Software Blog

CenterEdge Software Selected to Manage 172-Acre, First-of-Its-Kind Community Recreation Center, The Epic GrandCentral

Posted by CenterEdge Software on Apr 25, 2017 11:56:04 AM

CenterEdge Software, a leading provider of point-of-sale, online sales and reservations, and ticketing systems for entertainment and recreation facilities, has been selected to serve as the point of sale (POS) system for City of Grand Prairie, Texas’ The Epic GrandCentral project set to open in November 2017.

The Epic GrandCentral, a 172-acre community center, will bring a first-ever indoor and outdoor recreation space to the heart of the city. The Epic will include major recreation/life-changing center, amphitheater, library, trails, all-inclusive playground, lake-based recreation amenities and an indoor/outdoor water park with a 160-foot by 384-foot retractable enclosure from OpenAire.

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Topics: CenterEdge News

Encourage Better Customer Engagement by Going Beyond 3 Common Questions

Posted by Sherry Howell on Apr 19, 2017 12:22:49 PM

Go beyond a simple, “Hi, how are you?” and create a lasting impression with your guests.

Every time I visit my local grocery store, I have a similar conversation with the cashier at checkout. Invariably, the cashier asks if I’ve found everything I was looking for.

For a grocery store, it’s a great question because it gives them the chance to learn more about their customer’s experience. They can potentially identify inventory issues and even provide rainchecks for future visits. While it is a great question, in all the times I’ve been asked, the cashier has NEVER been able to handle a response other than “Yes.”

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Topics: customer loyalty, customer engagement

3 Must-Have Payment Methods for Your Entertainment Business

Posted by Sherry Howell on Apr 12, 2017 3:04:41 PM

These payment methods will keep guests coming back – and spending money in your entertainment facility.

Entertainment facilities are continually seeking ways to improve and grow their revenue, cut costs and minimize risk and waste. Innovation appears in many forms, from consideration of adding a new attraction or offering to developing new sales or marketing strategies.

Entertainment businesses operate in a “What’s next?” mentality of consumer economy where new opportunities crop up all the time, and savvy operators are often left asking, “How can my business encourage repeat visits and guest loyalty?” in addition to, “How can I increase per cap spending for the people currently in the building?” 

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Topics: FEC, managing your business, three payment trends, payment

Top 4 Tips for Training Exceptional Party Hosts in Your FEC

Posted by Sherry Howell on Apr 5, 2017 12:07:46 PM

 

Success happens when you put in the effort to create a collaborative and caring team environment.

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Topics: Training Party Hosts

Chris Johnson Joins CenterEdge Software as Director of Operations

Posted by CenterEdge Software on Apr 4, 2017 9:58:51 AM

CenterEdge Software, a leading provider of point-of-sale, online sales and reservations, and ticketing systems for entertainment and recreation facilities, welcomes Chris Johnson to the team as director of operations.  

In this role, Johnson will oversee and manage the day-to-day operations of the company’s product training, product support and installation services departments, as well as plan and forecast for the future of these departments.

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Topics: CenterEdge News

CenterEdge Sponsors Scholarship for Birthday University

Posted by CenterEdge Software on Mar 30, 2017 2:00:00 PM

CenterEdge Software, a leading provider of point-of-sale, online sales & reservations, and ticketing systems for entertainment and recreation facilities, is a sponsor of Birthday University on April 5-6 in Chicago, Illinois. 

The sponsorship enables the company to award scholarships to recipients who will be able to attend the event free-of-charge. 

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Topics: CenterEdge News

Four Essential Features of Your Cashless System

Posted by Sherry Howell on Mar 29, 2017 3:20:46 PM

If you aren’t taking advantage of these must-have features, then you’re missing out on some serious business growth potential.

Few would argue that cashless debit card systems have changed the game for many family entertainment , game room and amusement facilities.  Replacing the need for tokens and multiple forms of payment media has made enjoying a facility’s attractions, games and food much easier for today’s busy guests. 

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Topics: Best features of your cashless system

Did You Know: Constant Contact Integration

Posted by Sherry Howell on Mar 22, 2017 2:32:10 PM

Ready to use your software to take your marketing campaigns to the next level? Learn how in today’s Did You Know video.

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Topics: FEC, trampoline parks, museums, waterparks, zoos & aquariums, marketing, Amusement Park, Did You Know?

5 Must-Have Features for Guest Waivers

Posted by Sherry Howell on Mar 14, 2017 11:25:38 AM

Before asking your guests to sign, make sure your company's release form is optimized for safety, legality and a positive customer experience.

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Topics: releases, waivers, managing your business

CenterEdge “Role” Call: Meet John Lochbaum

Posted by Sherry Howell on Mar 6, 2017 4:55:09 PM

In “Role” Call posts, we feature some of our outstanding team members and the roles they play in delivering exceptional customer service to fellow coworkers and clients alike. Because, at CenterEdge, we believe our team is a big part of what makes us special.

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Topics: CenterEdge Role Call

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