Think you have secure cash handling figured out? Find out by watching today’s Did You Know? video. Also, don't miss the free sample Cash Handling Agreement download for watching!
Meet Support Development Lead, Kevin Sutton. Kevin is one of the original team members of CenterEdge Software and we couldn’t imagine the company without his influence. He remembers the company when it was all in a one room office with mismatched furniture while they were learning new programming language, installing and supporting clients, all in the same day! Today he’s helping our clients by training and working with our support team.
CenterEdge Advantage Release 16.2 coming soon!
The next version of CenterEdge Advantage, Release 16.2, goes live at the end of this month. Some of the features include:
- The ability to tokenize guest credit cards to wrist bands & player cards
- Delayed pass creation functionality
- Class information in guest profiles
- New Report: Head Counts by Hour
To learn more about how the new features can help drive success in your business, watch our brief Feature Release 16.2 video below.
We discussed last week in Part One how understanding what motivates your team members can help you develop and maintain a more engaged workforce and earn you the loyalty of both your team and your guests. While this focus on your team shows a great return on your investment, it can be indirect and not immediately obvious. Understanding your potential guests’ motivations, on the other hand, will allow you to directly impact your sales in all areas of your business.
The support we’ve received from our clients about our CenterEdge culture initiative has been amazing. It’s so encouraging to see clients facing some of the same challenges and opportunities that we are here at CenterEdge. Based on our team member survey feedback, one of the engagement opportunities that we are looking into is developing a recognition and rewards program for our team. We passionately believe in impacting others in a positive way every day, and know that a happier, more engaged team will always strive to push further and do more for each other and our clients. I’ve studied and taught a lot on motivation in both how people learn and how they work. Yet, as I researched recognition and reward programs, I truly began to see the light. Understanding someone’s personal motivation is the absolute key.
Today’s CenterEdge Software Client Spotlight is an 80,000 square foot facility in Wisconsin Dells, WI. Knuckleheads is family entertainment at its finest, featuring an amusement park with indoor attractions like go karts, bumper cars, a ropes course and other rides, as well as a restaurant with an extensive bar and grill menu, bowling, trampolines and outdoor inflatables for warmer months. We had the opportunity to speak with Marcus Kemblowski, General Manager.
Would you like to understand which of your marketing efforts is getting the most attention from potential guests? Did you know that Advantage Point of Sale allows your team to survey your incoming guests to find out? Check out today's "Did You Know?" video to learn more.
Meet Senior Product Owner, Rick Smith. Rick has been with us for four years now, and has seen tremendous growth at CenterEdge and with our clients. Though he has worn many hats, as a product owner he says he enjoys “being in the position to help shape the product” for our clients.
I saw a meme on LinkedIn recently that read “Company Culture is not an HR function, it comes from the top.” I really thought that was powerful. Some people wouldn’t think that culture is something an amusement park, an entertainment center or really any small business would need to worry about. However, what’s interesting about culture is that, regardless of whether or not we think about it, it exists in every single organization. I’m new to CenterEdge and one of the things I’ve been charged with as “an outsider” is to help assess our current company culture. The idea is to ensure that we’re portraying ourselves and our company the right way. While this may not seem that brave of an initiative for a company to take, imagine inviting a complete stranger into your home and asking them to tell you, with absolute honesty, whether or not your baby is ugly. And you’ve given them truth serum. Sound terrifying? Well, it’s exciting! Okay, for the team it’s probably one part terrifying, two parts exciting but I have never been more thrilled by a team’s ‘top down’ level of readiness to tackle a tough challenge like this.
At CenterEdge, we know that we wouldn’t be here if it weren’t for our clients. The partnership that we have with each client is so important to us. In addition to our daily efforts in improving our software and our service, we wanted to show our appreciation for our clients by spotlighting them from time to time. With that said, we are proud to introduce Elevated Sportz, our first client spotlight.