How do you handle credit card transactions in your facility when the internet goes down? Watch today's "Did You Know?" video to learn how the External Payment Feature can help you manage this back up process and create seamless transactions for your guests and your business.
Meet Support Technician, Jay Lehew. Jay is one of the newest members of our team and has already made a huge impact with us and our clients. We’ve gotten so much terrific feedback about him since joining us in December 2015 that we would like to offer our clients a chance to get to know him a little better. Before coming to CenterEdge, he worked in the auto industry as a mechanic with a specialty in, as you might guess, electronic diagnostics. It seems, though, that he comes by his automotive and technology prowess honestly: with a dad who shared with him a love of cars and a mom in IT who taught him about computers growing up. What a unique path to bring him to this point in his career, and we’re so happy to have him on our team.
Remember the old quote, "I would rather shoot for the stars and miss than aim for the gutter and hit it?” While that may be true in theory, so often, getting yourself ready to make the decision to try something new is more than half the battle. Motivation is funny like that. We have talked recently about things like motivation and understanding others in order to build more harmonious work partnerships with your team and your guests. After our last article, like a beautiful Tetris effect, I started receiving articles and podcasts that affirmed this idea of understanding your buyer and simply “getting personal” in order to build content marketing and sales strategies that win. While there is a lot to consider when beginning a project of any kind, there are two ideas that you need to understand about yourself that can mean the difference between success and failure in almost any situation.
Today’s CenterEdge Client Spotlight is FunQuest Family Entertainment Center in Lynchburg, Virginia. We recently got to spend some time with the Owner/Operators Jim and Cindy Anderson. This enthusiastic couple found a love of skating (and each other!) in junior high school when Jim was a speed skater and Cindy an artistic skater. For the Andersons, skating is a family affair and their two daughters also competed, one even becoming national champion. Cindy and Jim got their first rink in 1984 and have since owned or operated three centers, by themselves and with partners.
Think you have secure cash handling figured out? Find out by watching today’s Did You Know? video. Also, don't miss the free sample Cash Handling Agreement download for watching!
Meet Support Development Lead, Kevin Sutton. Kevin is one of the original team members of CenterEdge Software and we couldn’t imagine the company without his influence. He remembers the company when it was all in a one room office with mismatched furniture while they were learning new programming language, installing and supporting clients, all in the same day! Today he’s helping our clients by training and working with our support team.
CenterEdge Advantage Release 16.2 coming soon!
The next version of CenterEdge Advantage, Release 16.2, goes live at the end of this month. Some of the features include:
- The ability to tokenize guest credit cards to wrist bands & player cards
- Delayed pass creation functionality
- Class information in guest profiles
- New Report: Head Counts by Hour
To learn more about how the new features can help drive success in your business, watch our brief Feature Release 16.2 video below.
We discussed last week in Part One how understanding what motivates your team members can help you develop and maintain a more engaged workforce and earn you the loyalty of both your team and your guests. While this focus on your team shows a great return on your investment, it can be indirect and not immediately obvious. Understanding your potential guests’ motivations, on the other hand, will allow you to directly impact your sales in all areas of your business.
The support we’ve received from our clients about our CenterEdge culture initiative has been amazing. It’s so encouraging to see clients facing some of the same challenges and opportunities that we are here at CenterEdge. Based on our team member survey feedback, one of the engagement opportunities that we are looking into is developing a recognition and rewards program for our team. We passionately believe in impacting others in a positive way every day, and know that a happier, more engaged team will always strive to push further and do more for each other and our clients. I’ve studied and taught a lot on motivation in both how people learn and how they work. Yet, as I researched recognition and reward programs, I truly began to see the light. Understanding someone’s personal motivation is the absolute key.
Today’s CenterEdge Software Client Spotlight is an 80,000 square foot facility in Wisconsin Dells, WI. Knuckleheads is family entertainment at its finest, featuring an amusement park with indoor attractions like go karts, bumper cars, a ropes course and other rides, as well as a restaurant with an extensive bar and grill menu, bowling, trampolines and outdoor inflatables for warmer months. We had the opportunity to speak with Marcus Kemblowski, General Manager.