Today’s Client Spotlight is Adventure Quest Laser Tag in New Orleans, Louisiana. The facility boasts a 6,000 square foot, 38 vest laser tag arena, cosmic mini-golf, bumper cars and an outdoor Adventure Maze. And while they have a lot of attractions that make them big players in their market, they believe what sets them apart is that they genuinely care about their guests and attempt to always make them leave excited and with a smile.
Last week, we discussed some of the culture initiatives that we've implemented at CenterEdge, and that resulted in our newly defined core values. If you missed it, get PART ONE. Once we articulated and defined our values, we then needed to roll them out with the team. Without intention, stating your values is just a conversation - hardly a culture revolution. And it's a process that keeps evolving over time. Although there are several ways you can roll out your own values training, these are the steps we've taken to implement a culture where these values reign supreme.
Over the past six months, we have been working on strengthening our culture and teamwork at CenterEdge. We began this journey by examining our current culture, celebrating where we have been winning, and putting thought around where we need to improve. It’s been going terrific! We have completed several training initiatives for our entire team, including both technical training as well as soft skills training. And we’ve spent more time listening to our team members.
Did you know that setting your CenterEdge Software to regularly back up its database is an easy process that will give you incredible peace of mind? It will also minimize the risks associated with lost data and operational downtime. Check out our video to see just how important a backup process can be to the success of your business.
CenterEdge Advantage Release 16.4 is on its way!
The next version of CenterEdge Advantage, Release 16.4, goes live soon. Some of the features include:
- New efficiencies for cashiers
- The ability for guests to buy player cards with player cards
- Easier editing in Advantage Groups
- Faster team member time clock and scheduling functionality
To learn more about how the new features can help your business grow, watch our brief Feature Release 16.4 video below.
Clients are often troubled by the question of upselling and how to persuade team members to do it. The book, Go for No! Yes is the Destination, No is How You Get There by Richard Fenton and Andrea Waltz, offers a compelling philosophy that I believe can help address the issue. In the fable, a sales manager is coaching a newer associate in a men’s clothing store. The sales person is thrilled; he’d just made a huge sale, the best in his career even, and his customer bought every single thing offered to him. What a win! Or is it?
Did you know that your CenterEdge Software Service Agreement offers you so much more than just technical support? Check out today's Did You Know? video to see if you're maximizing the power of your CenterEdge Software relationship.
Today’s article comes from one of our CenterEdge trainers, Luke Kollman. As many of you know, CenterEdge is a company built by family entertainment venue operators to meet the unique needs of the industry. Luke was a long time user of the software as General Manager of an indoor/outdoor park in Winston-Salem, North Carolina. He was gracious enough to write today’s article to help address some of the challenges you may face with labor and scheduling. He was also consistently ranked first or second in labor spending when compared to all the GMs across the 16-park network he was a part of, so we are excited to have him share his best practices. Thanks, Luke!
Meet Product Owner, Kate Friedl. Kate serves on our Development team as one of our Product Owners. Though she’s a product owner now, she has also held different roles in her three years with CenterEdge. From Support to documentation, and even at one time being the entire QA Department. My how we have grown! It was soon after setting her up in QA that CenterEdge really began to grow, and she wasn’t a department of one for long.
Roxboro, NC – June 2016 – CenterEdge Software, a leading provider of Point of Sale, Online Sales & Reservations, and Ticketing Systems for entertainment and recreation facilities, has announced the company will be expanding the integration between its Advantage Point of Sale System and the Sacoa PlayCard System. Introduced in 2015, the current integration allows venues to perform a variety of Sacoa related functions directly from the CenterEdge POS terminals including the ability to sell and reload Sacoa playcards from any CenterEdge Workstation or Tablet. Set for release this fall, the expanded integration will see a number of enhancements including full support for CenterEdge’s deferred revenue accounting option as well as the ability to capture sales from Sacoa’s self-service Kiosks.