Clients are often troubled by the question of upselling and how to persuade team members to do it. The book, Go for No! Yes is the Destination, No is How You Get There by Richard Fenton and Andrea Waltz, offers a compelling philosophy that I believe can help address the issue. In the fable, a sales manager is coaching a newer associate in a men’s clothing store. The sales person is thrilled; he’d just made a huge sale, the best in his career even, and his customer bought every single thing offered to him. What a win! Or is it?
Did you know that your CenterEdge Software Service Agreement offers you so much more than just technical support? Check out today's Did You Know? video to see if you're maximizing the power of your CenterEdge Software relationship.
Today’s article comes from one of our CenterEdge trainers, Luke Kollman. As many of you know, CenterEdge is a company built by family entertainment venue operators to meet the unique needs of the industry. Luke was a long time user of the software as General Manager of an indoor/outdoor park in Winston-Salem, North Carolina. He was gracious enough to write today’s article to help address some of the challenges you may face with labor and scheduling. He was also consistently ranked first or second in labor spending when compared to all the GMs across the 16-park network he was a part of, so we are excited to have him share his best practices. Thanks, Luke!
Meet Product Owner, Kate Friedl. Kate serves on our Development team as one of our Product Owners. Though she’s a product owner now, she has also held different roles in her three years with CenterEdge. From Support to documentation, and even at one time being the entire QA Department. My how we have grown! It was soon after setting her up in QA that CenterEdge really began to grow, and she wasn’t a department of one for long.
Roxboro, NC – June 2016 – CenterEdge Software, a leading provider of Point of Sale, Online Sales & Reservations, and Ticketing Systems for entertainment and recreation facilities, has announced the company will be expanding the integration between its Advantage Point of Sale System and the Sacoa PlayCard System. Introduced in 2015, the current integration allows venues to perform a variety of Sacoa related functions directly from the CenterEdge POS terminals including the ability to sell and reload Sacoa playcards from any CenterEdge Workstation or Tablet. Set for release this fall, the expanded integration will see a number of enhancements including full support for CenterEdge’s deferred revenue accounting option as well as the ability to capture sales from Sacoa’s self-service Kiosks.
Summer’s here! Isn’t it great? It’s a time when people seem friendlier (I think because there’s less traffic). They can be found outside walking, riding bikes, eating ice cream, coming to our parks, hooray! It can be so easy to bask in the glory of all that business, but are your sales and marketing efforts taking a hit because you’re so busy? Sometimes it’s all you can do to stay in the moment, I get that. But the way to avoid that “feast or famine” kind of business is to try and capture the most guest visibility you can at each moment. Here are a few checklist items that can help you determine if you’re making the most of those hot summer days.
CenterEdge Advantage Release 16.3 coming soon!
The next version of CenterEdge Advantage, Release 16.3, goes live soon. Some of the features include:
- Enhanced membership types, items for sale only to members and improvements to card print options
- Warning messages when booking into Advantage Groups with fewer than minimum number of guests
- Customizable guest fields
- Improved inventory receipt functionality
- More options for tokenized credit cards
To learn more about how the new features can help your business grow, watch our brief Feature Release 16.3 video below.
Today’s CenterEdge Client Spotlight is Plex Indoor Sports in Irmo, South Carolina. This unique facility features 80,000 square feet of fitness fun, including an NHL regulation sized ice rink, turf fields and 30,000 square feet of fun known as HiWire, which offers trampoline arenas, a ninja obstacle course, basketball and dodgeball course, a flying trapeze and aerial silks. With such diverse offerings, they are able to attract groups and families of varied interests.
How do you handle credit card transactions in your facility when the internet goes down? Watch today's "Did You Know?" video to learn how the External Payment Feature can help you manage this back up process and create seamless transactions for your guests and your business.
Meet Support Technician, Jay Lehew. Jay is one of the newest members of our team and has already made a huge impact with us and our clients. We’ve gotten so much terrific feedback about him since joining us in December 2015 that we would like to offer our clients a chance to get to know him a little better. Before coming to CenterEdge, he worked in the auto industry as a mechanic with a specialty in, as you might guess, electronic diagnostics. It seems, though, that he comes by his automotive and technology prowess honestly: with a dad who shared with him a love of cars and a mom in IT who taught him about computers growing up. What a unique path to bring him to this point in his career, and we’re so happy to have him on our team.